W Mexico City

The W Mexico City, a distinguished Michelin Key Selected property, is consistently praised for its vibrant atmosphere, prime location, and exceptional service. It stands out as a luxurious and stylish urban escape in the heart of Mexico City's upscale Polanco district.

Overall Rating & Sentiment

The W Mexico City generally garners high praise, with an impressive overall rating of 8.9 on Agoda and 4.1 out of 5 stars on Marriott. The MICHELIN Guide itself awards the hotel an excellent guest score of 18.1 out of 20. Guests frequently describe it as a "luxurious oasis" and a "top choice for travelers seeking an unforgettable stay" due to its exceptional offerings and attention to detail. Many appreciate its "funky, modern property" vibe.

Key Highlights

Guests consistently laud the W Mexico City for several standout features:

• Location: Its prime setting in Polanco receives outstanding ratings (9.5-9.6), offering easy access to cultural attractions, trendy restaurants, and vibrant nightlife.
• Service & Staff: The dedicated and attentive staff are frequently highlighted for their helpfulness, professionalism, and genuine friendliness, often going "above and beyond" to ensure a memorable stay.
• Design & Ambiance: The hotel embodies the W brand's essence with its modern spaces, high-energy interiors, vivid design, and unique atmosphere. The lobby bar, known as "The Living Room," is a local hotspot with lively nightlife.
• Amenities: Guests appreciate the full-service spa, fitness center, and the hotel's "Whatever/Whenever" service, aiming to fulfill every guest's wish. The hotel is also pet-friendly.

Room Quality

The rooms at W Mexico City are described as stylish, comfortable, and contemporary, blending modern amenities with sophisticated design. Available options range from "Wonderful Guest Rooms" to "Spectacular Guest Rooms" and penthouses, many offering 36 square meters of space and stunning city views.

Key features include:

• Comfort: Plush bedding ensures tranquility, and rooms are equipped with air conditioning for a perfect climate.
• Design: The interiors feature a high-energy aesthetic with black carpets and pops of cherry red, balancing traditional boutique white. Some rooms, particularly suites, boast ample natural light and luxurious touches like bathtubs with city views.
• Technology: Rooms are "utterly modern, with the obligatory 29” TVs and wireless internet," and include amenities like coffee/tea makers, complimentary bottled water, and designer toiletries. A dedicated workspace with universal power sockets and USB ports is also a plus.
• Bathrooms: Many bathrooms feature twin sinks and are well-lit, with some offering large windows and impressive views.

Some guests have noted that the open design of some shower/tub areas might not be ideal for two people with differing schedules.

Dining Experience

The W Mexico City offers a "vibrant and convenient" dining experience.

• Room Service: 24-hour room service ensures guests can enjoy meals at any time.
• Breakfast: The breakfast buffet is frequently praised as "delicious, excellent, superb, and amazing," offering a diverse selection that includes vegetarian and vegan options. Service at the restaurant during breakfast is also consistently excellent.
• On-site Restaurants: The hotel features two on-site restaurants, serving Mexican cuisine and more, with the food often described as delicious and fantastic. While one review mentioned food being "average," the prevailing sentiment is positive.

Service & Staff

Hospitality at the W Mexico City is a recurring highlight. Staff performance receives high ratings, averaging 8.4-9.0, with guests consistently praising their helpfulness, professionalism, and friendliness. The hotel's signature "Whatever/Whenever" service ensures that staff are dedicated to fulfilling guest requests. Examples of exceptional service include staff proactively offering comfort items to unwell guests and providing knowledgeable recommendations for exploring the city. The front desk service has been described as "beyond great."

Location & Accessibility

Located in the "vibrant" and "affluent" Polanco neighborhood, the W Mexico City boasts an "excellent" and "prime" location. Polanco is renowned for its array of cultural attractions, upscale restaurants, luxury boutiques, art galleries, museums, and a lively nightlife. The area is consistently described as safe and vibrant, perfect for walking around.

Accessibility is also a strong point:

• Public Transport: The hotel offers easy access to several public transport stations, including Auditorio Station (Metro Line 7), just a short walk away. This provides convenient connections to major attractions like the historic city center, Chapultepec Park, and the National Museum of Anthropology.
• Nearby Attractions: It's close to Paseo de la Reforma and Avenida Presidente Masaryk, making it ideal for both sightseeing and shopping.
• Transportation Services: Valet parking and car hire services are available for those who prefer to explore at their own pace.

Value & Pricing

With an average room price of $319, the W Mexico City is positioned as a luxury property, which is higher than Mexico City's average hotel room price of $177. However, many guests consider it to offer "exceptional value for the discerning traveler" and "luxury at a competitive price." While the "value for money" rating can be mixed (9.1 on Agoda vs. 3.9 on Marriott), guests have reported finding excellent prepaid rates, making a stay particularly worthwhile. Booking through specific consortia rates can also enhance value with inclusions like hotel credits, complimentary breakfast, and upgrades.

Common Complaints

While overwhelmingly positive, some recurring issues mentioned by guests include:

• Amenity Restocking: Housekeeping sometimes requires explicit requests for bathroom amenity refills.
• Upgrade Policy: Marriott Bonvoy Gold members have reported being asked to pay for room upgrades rather than receiving complimentary ones.
• Room Design: The open nature of some bathroom areas, particularly showers and tubs, might not suit all guests, especially those sharing rooms with different schedules.
• Service Delays: Room service can experience long wait times during peak periods.
• Facilities Access: Occasional closures of the business center due to "private events" or "emergency repairs" have been noted.
• Noise: Some business travelers find the loud music from DJs in the lobby, a signature W feature, to be disruptive.
• Maintenance Issues: A few guests have reported concerns regarding room cleanliness and maintenance, though these appear less frequent than positive feedback. Additionally, one guest experienced multiple power outages, including a prolonged period without air conditioning, though this was offset by excellent service recovery.

Sources

1. agoda.com
2. marriott.com
3. michelin.com
4. thepointsguy.com
5. booking.com
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7. guestreservations.com
8. kmdarchitects.com
9. hotels.com
10. theluxurytraveller.com
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