Andaz Mexico City Condesa - A Concept by Hyatt

Andaz Mexico City Condesa - A Concept by Hyatt is lauded as a sophisticated and vibrant luxury boutique hotel situated in one of Mexico City's most desirable neighborhoods. It has been recognized as a Michelin Key Selected property, reflecting its quality and distinction.

1. Overall Rating & Sentiment

The general consensus for Andaz Mexico City Condesa is overwhelmingly positive, with guest ratings frequently ranging from 8.0 to 10 out of 10. It's described as a "chic, fun and welcoming hotel" and a "wildly cool" establishment known for its modern and comfortable stay.

2. Key Highlights

Guests consistently praise the hotel for several standout features:

• Location: Its prime setting in the dynamic Condesa neighborhood is a major draw, offering a walkable experience with easy access to trendy cafes, restaurants, parks, and cultural attractions.
• Design: The hotel boasts a contemporary, stylish, and art deco-inspired design, incorporating bold colors and local artwork. Notable features include the "iconic purple escalators" and photo-ready interiors.
• Amenities: Highlights include a heated rooftop pool offering stunning panoramic city views, a well-equipped fitness center (shared with the co-located Mondrian hotel), spa facilities, and unique dining venues. The pet-friendly "Wooftop Beer Garden & Canine Club" is a distinctive amenity. Complimentary mini-bar snacks and non-alcoholic drinks in rooms are also appreciated.
• Service: The staff is frequently commended for being excellent, attentive, polite, friendly, and genuinely warm.

3. Room Quality

The rooms at Andaz Mexico City Condesa are characterized by their modern design, stylish decor, and upscale amenities. Guests typically find the beds comfortable and appreciate features like large showers in the private bathrooms. Rooms also come equipped with air-conditioning, tea and coffee makers, hypoallergenic bedding, and city views. Thoughtful touches such as a record player with vinyl records and free snacks in the mini-bar are often highlighted.

However, some guests have noted quirks, such as the presence of a large structural pillar near the bed in certain rooms, which can be inconvenient. Shallow bathroom sinks have also been mentioned as a minor complaint. Noise can be an issue, with reports of street traffic affecting lower floors and club music from the rooftop bar impacting top-floor rooms.

4. Dining Experience

The hotel offers a diverse dining landscape:

• Breakfast: The breakfast, served at the Portico restaurant, receives high praise for being "amazing" and an "extensive" buffet. It includes a wide array of options, including Mexican dishes and a dedicated vegan section.
• Cabuya Rooftop: This 17th-floor restaurant and bar is celebrated for its stunning skyline views, craft cocktails, and a menu with a strong focus on seafood.
• Derba Matcha Cafe: Located between the reception and elevators, this cafe offers breakfast, light bites, and drinks in a living room-style setting.
• Wooftop Beer Garden: A unique, dog-friendly terrace providing drinks and comfort food like burgers and tacos from a food truck.

While the on-site dining is generally considered good, some guests feel it doesn't quite match the exceptional culinary scene available just steps away in Condesa. The hotel breakfast, while excellent, can be pricey (around $35 per person) compared to local alternatives.

5. Service & Staff

The service and staff at Andaz Mexico City Condesa are consistently highlighted as a strong point. Reviews describe the team as "excellent," "attentive," "polite," "friendly," and "warm," providing a hospitality experience that feels genuine rather than scripted. Guests have appreciated special gestures like room upgrades and anniversary cakes. A notable criticism, however, was a lack of advance notification regarding the temporary closure of the rooftop pool and bar, which disappointed some guests.

6. Location & Accessibility

The hotel's location in the Hipódromo neighborhood of Condesa is a significant advantage. This area is renowned for its leafy, residential streets, lush parks, and an abundance of high-quality cafes, restaurants, bars, and boutique shops, making it incredibly walkable and popular with tourists. Major attractions like Chapultepec Park, Chapultepec Castle, and The Angel of Independence are easily accessible. The vibrant Roma Norte neighborhood is also just a short walk away.

For transportation, the hotel is steps from the subway, and ride-hailing services like Uber are readily available and affordable for longer distances. Benito Juarez International Airport (MEX) is approximately 8.7 miles away, typically a 30-minute drive depending on traffic.

7. Value & Pricing

Andaz Mexico City Condesa is considered a premium option in Mexico City, with typical cash room rates averaging between $251 and $300 per night. However, for World of Hyatt loyalty members, it represents excellent value as a Category 4 property, redeemable for 12,000 to 18,000 points per night or a Category 1-4 free night award. The higher price point is generally justified by the exceptional service, modern design, and unique guest experiences offered.

8. Common Complaints

While highly rated, some recurring criticisms include:

• Room Upgrades: Top-tier Hyatt Globalist members sometimes face challenges in securing "real" room upgrades.
• Noise: Street-facing rooms on lower floors can experience noise from traffic, while those on higher floors may hear music from the rooftop bar.
• Facility Closures: Guests have expressed disappointment when amenities like the rooftop pool and bar are unexpectedly closed without prior notification.
• Room Quirks: The presence of large structural pillars near the bed in some rooms and shallow bathroom sinks are minor design inconveniences.
• Dining vs. Local Scene: While good, the hotel's dining options may not always live up to the high standards of the surrounding Condesa neighborhood's culinary offerings. Additionally, the hotel breakfast can be relatively expensive.
• Entrance Ambiguity: The hotel's entrance can be somewhat nondescript, and the shared building with the Mondrian hotel can initially cause confusion for arriving guests.
• Elevator Size: Some guests have noted that certain elevators are quite small.
• Special Events: A particularly negative review cited a poorly organized and overpriced New Year's Eve event at the rooftop bar, characterized by underwhelming drinks, slow service, and a lack of atmosphere.

Sources

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