Santa Casa
Selected
Check Availability & Prices
Find the best rates for Santa Casa.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Mexico City
Mexico, North America
Explore More Hotels
Expert Review: Santa Casa
Santa Casa by Tasman, a Michelin Key Selected property in Mexico City, offers a charming and historically rich boutique hotel experience in the heart of the vibrant Roma Norte neighborhood. It is widely praised for its prime location, elegant design, and exceptional staff, though potential guests should be aware of some recurring noise concerns.
Overall Rating & Sentiment
Santa Casa generally receives very positive feedback, with guest review scores often ranging from "Good" to "Exceptional" across various platforms. It is celebrated as a charming 4-star boutique hotel that successfully blends its 1930s heritage with modern comforts. The sentiment is largely one of satisfaction, with many guests expressing a desire to return.
Key Highlights
Guests consistently highlight several outstanding features of Santa Casa. Its location in Roma Norte is a major draw, placing visitors within easy walking distance of countless restaurants, cafes, bars, and cultural attractions. The design of the hotel, housed in a beautifully restored 20th-century colonial-style building, is also a significant highlight, featuring historic charm like wooden doors, high ceilings, a tranquil courtyard, and a sunny rooftop terrace. The service and staff receive frequent accolades for their friendliness, helpfulness, and attentive nature. Furthermore, the cleanliness and overall comfortable atmosphere are highly appreciated.
Room Quality
The rooms at Santa Casa are generally described as spacious, stylish, nicely decorated, and very comfortable. They typically feature private bathrooms with showers, free toiletries, flat-screen TVs, coffee machines, and refrigerators. Many rooms boast private entrances and some offer city or garden views. Guests often praise the comfortable memory foam beds with down comforters and Egyptian cotton sheets. Some suites provide separate living rooms and bathtubs. However, some rooms have been noted as being dark, tired, or lacking external windows, which can make them feel less inviting. It's also important to note that, as a protected heritage building, the hotel does not have air conditioning, providing fans instead.
Dining Experience
Santa Casa does not have an on-site restaurant or offer breakfast. However, this is largely mitigated by its exceptional location in Roma Norte, a neighborhood renowned for its vibrant culinary scene. Guests have an endless array of dining options right on their doorstep, from traditional Mexican eateries to trendy cafes and bars. The hotel does offer complimentary water and coffee throughout the day in common areas, and some guests have noted a complimentary daily reception.
Service & Staff
The staff at Santa Casa consistently earns high praise for their hospitality. They are frequently described as friendly, knowledgeable, helpful, and accommodating, going "above and beyond" to make guests feel at home. Concierge services are available, and the hotel offers express check-in and check-out, with a virtual front desk providing access codes for a seamless and contactless entry experience.
Location & Accessibility
The hotel's location at 138 Tonalá in Roma Norte is arguably one of its strongest assets. It's described as a "magical district" with a vibrant, safe, and highly walkable atmosphere. Guests can easily access numerous independent cafes, charming boutiques, bustling markets, and authentic bars. The hotel is within walking distance of popular areas like La Condesa and is well-connected to public transportation, with Insurgentes and General Hospital stations nearby. Major attractions such as the Angel of Independence Monument, Paseo de la Reforma, and the Casa Lamm Cultural Center are also within a short distance.
Value & Pricing
Santa Casa is generally considered to offer good value for money, especially given its prime location and overall quality. The Michelin Guide notes that rooms can start around $100-$140 a night, classifying it as an "affordable hotel" that provides excellent value. Prices may vary based on room type and season.
Common Complaints
The most frequently cited criticism of Santa Casa is noise. Guests report that the rooms' thin windows do not effectively block out street noise, and late-night music from nearby bars or clubs, as well as barking dogs, can be disruptive. While earplugs and sound machines are thoughtfully provided, some guests find them insufficient to ensure a peaceful night's sleep. Other minor complaints include some rooms being dark, tired, or lacking external windows, and some bathrooms showing signs of age, being "tired and mouldy" or a bit damp. The absence of air conditioning, with only fans available, is also occasionally mentioned as a point of discomfort for some travelers.
Hyatt
