nhow Marseille
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Hotel Details
Location
nhow Marseille · Marseille, France
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Expert Review: nhow Marseille
nhow Marseille: A Comprehensive Review of the Michelin Key Selected Property
The nhow Marseille stands out as a distinctive and contemporary 4-star hotel, recognized with a Michelin Key selection, offering a unique blend of modern design, stunning Mediterranean views, and comprehensive amenities. Renovated in 2018, the hotel is cleverly nestled into Marseille's rocky coastline, providing a refreshing escape with easy access to the city's charm.
1. Overall Rating & Sentiment
Guest feedback indicates a generally positive sentiment, with average ratings around 8.3/10 on platforms like KAYAK and 8.6/10 for staff on Booking.com. The hotel is often praised for its "stunning location" and "beautiful views," particularly from rooms and common areas, creating a vibrant and welcoming atmosphere. While many guests enjoy their stay and highlight comfort and value, some criticisms regarding service and cleanliness in common areas have been noted.
2. Key Highlights
Guests consistently rave about the hotel's breathtaking location and panoramic sea views, especially from the rooms, pool area, and bars. The "modern interior design" by renowned designers like Teresa Sapey, Claire Fatosme, and Christian Lefèvre is a significant draw, offering a chic and artistic ambiance. Amenities such as the outdoor swimming pool, spa services, and multiple on-site dining options are frequently lauded.
3. Room Quality
The 150 rooms at nhow Marseille are described as modern, bright, and vibrant, featuring a colorful and lively décor. Guests appreciate the "amazingly comfortable beds," flat-screen TVs, and speedy, free Wi-Fi. Many rooms boast stunning sea views, with options for private balconies or terraces, perfect for enjoying the sunset. The hotel offers a variety of room types, including Junior Suites and family rooms, with premium bedding and quality bathroom products.
4. Dining Experience
The hotel's dining options are a significant draw. Restaurant Les Bains offers a refined culinary experience with French, Mediterranean, and international cuisine, focusing on regional and seasonal produce. Chef Adel Dakkar has been creating farm-to-table cuisine since 2020. The "extensive buffet breakfast" is highly regarded, featuring pastries, hot and cold cuts, fresh fruit, and vegan and gluten-free options. The Sky Bar, located on the third floor, provides panoramic views of the city and ocean and features a unique chandelier made from 4,000 sardines. There's also the Tunnel Bar with colorful designer furnishings. A Sunday brunch at Les Bains is also available, offering a lavish buffet with seafood, various salads, hot dishes, and homemade desserts in a jazzy atmosphere with sea views.
5. Service & Staff
Feedback on service and staff is largely positive, with guests frequently describing them as "very pleasant and helpful" and "super friendly". Reviewers often highlight the professionalism and friendliness of the team. However, some guests have expressed disappointment, citing "unhelpful staff" in certain instances.
6. Location & Accessibility
The nhow Marseille is situated on the picturesque Corniche J.F. Kennedy, overlooking the Mediterranean Sea and offering stunning coastal views. It's conveniently located near various beaches and provides a tranquil setting. While offering a serene escape, its location is somewhat "remote from the city center and old harbor," requiring a 10-minute drive or reliance on buses or taxis to reach central attractions. The hotel is approximately 40 minutes from Marseille Provence Airport (MRS) and 15 minutes from the train station. On-site paid parking is available.
7. Value & Pricing
Room rates at nhow Marseille can vary, with prices on KAYAK starting from approximately $137 to $153. Guests have differing opinions on value, with Booking.com showing a "value for money" score of 7.7/10. The cheapest deals are generally found in January and April, with Thursdays and Fridays often offering better rates, while Mondays can be the most expensive. Breakfast is typically an additional charge, costing around 25 EUR for adults if not included in the room rate.
8. Common Complaints
Recurring criticisms include some guest experiences with "unhelpful staff" and "cleanliness issues in common areas". The hotel's location, while scenic, is considered "remote" from the city center, which may be a drawback for those wishing to explore the Old Port and other central attractions on foot, often necessitating bus or taxi rides. Access to the spa facilities, including jacuzzis, hammam, and indoor heated pool, usually incurs an extra cost and is restricted to guests aged 16 or older.
Sources
Google Reviews
3,308 reviews
Recent Guest Reviews
Ben-Malik Tchamalam
Stay away from this hotel at all cost! I made a reservation for a night for which I was expected to pay at my arrival. On site they told me I they are not allowed to accept any apple pay and I need to give them my physical card - This was not stated during my booking. I told them I had no physical bank card and I can only pay using apple pay. The agent at the reception said he is left with no opt...
Response from the owner
Dear Mr Tachamalian,<br><br><br>Thank you for sharing your feedback with us. We are sorry to learn that your experience upon arrival did not meet expectations and that the payment process caused frust...
eloïse lh
Great holidays! I’ll definitely come back for my next vacation because the room service was perfect. The price is very reasonable for the quality of the rooms and services right in the city center. There are also plenty of leisure activities around the hotel, offering a wide variety of entertainment.
khalil b
This hotel should be a 1 star hotel. I own hospitality establishments and ive. Never seen such a mediocre service in a 4 stars hotel. Dirty linens, unmaintained units, empty shampoo and shower gel dispensers, no toilet paper until you ask and so on and so on The only good thing is the location which they dont deserve.
Response from the owner
Dear Reviewer,<br><br>It's disheartening to learn about your experience. Ideally, our establishment aims to provide quality service, which includes well-maintained accommodations, replenished amenitie...
David Campbell
Weirdest hotel. Hipster aesthetic but lots of things broken, cracked mirror in bathroom, ripped bedding, stains on pillows. Entire hotel stopped having running water over night and staff acting like I am unreasonable for not reading the notice on counter and expecting toilet to flush. Also the advertised pool doesn't allow children which was the only reason I booked
Response from the owner
Dear David,<br><br>Your feedback has been noted with regard to the issues you experienced during your stay at our hotel. We strive to provide an environment that is both unique and comfortable, and it...
Chiachen Ho (c)
The soundproofing is terrible. On the first night, I tried to take a nap but couldn’t fall asleep because I could clearly hear people chatting and laughing outside. (Yes with window closed) The next morning, they started mowing at 9 am, and it lasted for about an hour. Voilà! my morning sleep was ruined too 😇 Sometimes I could also hear things dropping on the floor in the room above us. Avoid thi...
Cyril BENAYOUN
I’ve been coming here year after year for decades, and after spending over a month here this summer, I can honestly say the Nhow team Marseille has been nothing short of amazing. They are extremely dedicated to making every stay unforgettable — from the warm welcome at the front desk to the relaxing vibes by the swimming pool. I especially want to highlight Gaëlle, Thaïs, Kada, Frédéric, and Maxen...
Response from the owner
Dear Esteemed Cyril,<br><br>Your loyalty to our establishment over the years is greatly valued. It fills us with joy to learn that your extensive stay this summer was marked by the outstanding service...
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