Henry Norman Hotel

The Henry Norman Hotel in Brooklyn, a Michelin Key Selected property, consistently receives high praise for its unique blend of industrial chic and cozy comfort, offering a distinctive stay experience in Greenpoint. Guests frequently commend its spacious, apartment-style accommodations and the exceptional hospitality of its staff.

1. Overall Rating & Sentiment

The Henry Norman Hotel generally garners an overwhelmingly positive sentiment, with guests often rating it as "exceptional" or "superb." It holds strong scores across various platforms, including 9.1 on Booking.com and a high rating on Agoda. The overall consensus points to a highly satisfying stay, with many guests expressing a strong desire to return.

2. Key Highlights

Guests consistently love several aspects of the Henry Norman Hotel:

• Design & Ambiance: The hotel is celebrated for its modern, retro-inspired design, set within a converted 19th-century textile warehouse. The decor blends mid-century modern with colorful, contemporary elements, exposed brick, and high ceilings, creating a unique and stylish atmosphere. Festive Christmas decorations have also been noted to enhance the homey and stylish feel.
• Spacious Rooms: A standout feature is the generously sized, loft-style rooms that often feel more like apartments, a rarity in New York City.
• Exceptional Service: The staff's friendliness, helpfulness, and welcoming nature are frequently highlighted as a major positive.
• Location: Situated in a safe and quiet Greenpoint neighborhood, it offers easy access to local shops, dining, and public transport.

3. Room Quality

The rooms at Henry Norman Hotel are consistently described as spacious, impeccably clean, and comfortable. They offer a loft-style living experience with hardwood floors, exposed brick walls, and high ceilings. The decor is a thoughtful mix of mid-century modern and contemporary, featuring attractive dressers, nightstands, and high-back armchairs.

Amenities include 42-inch flat-screen TVs, iPod docks, minibars, coffeemakers, and electric kettles. Complimentary bottled water, coffee, tea, and free Wi-Fi are provided. Many rooms, particularly upgraded suites, feature full kitchens with microwaves, stoves, ovens, toasters, dishwashers, and separate dining and seating areas. Some even boast furnished terraces with city views. Beds are noted for their comfort, often adorned with crimson throw pillows and bed runners. Bathrooms are also described as a good size, with quality amenities and excellent showers.

4. Dining Experience

The hotel offers a complimentary continental breakfast, which receives mixed reviews. While some guests find it "very good" with "lots of choices" and "ample", others have noted it as "not impressive" or "poor," wishing for more variety beyond pastries and bagels, such as cheese, hams, and more fruit options. Specific criticisms mention "burritos and jimmy dean, seriously?" There is currently no on-site restaurant and bar, but these are anticipated to arrive in the future. In the meantime, the rooms feature a well-stocked minibar, and the surrounding neighborhood offers a plethora of dining options.

5. Service & Staff

The service and staff at the Henry Norman Hotel are a significant highlight, consistently receiving exceptional feedback. They are frequently described as "friendly," "helpful," "welcoming," and "accommodating." Guests appreciate their professionalism and willingness to assist with any needs, contributing significantly to an overall positive and comfortable stay. The 24-hour front desk further enhances guest convenience.

6. Location & Accessibility

The Henry Norman Hotel is ideally situated in Greenpoint, Brooklyn, a "safe, quiet neighborhood" just north of Williamsburg. This location is praised for being walkable to numerous bars, restaurants, and shops. While not directly in Manhattan, it offers good access to the city, with public transportation options within a short walk. The Nassau Avenue and Greenpoint Avenue subway stations (G line) are approximately an 11-13 minute walk, connecting guests to Manhattan. The hotel is also a short car ride from LaGuardia and JFK International Airports. The neighborhood itself boasts a vibrant atmosphere with flourishing film stages and production offices, and is close to Msgr. McGolrick Park.

7. Value & Pricing

The Henry Norman Hotel is generally considered a great boutique hotel offering solid value, particularly given the spaciousness of its rooms for New York City. Prices for a 1-night stay can range from approximately $154 to $411, with an average price of around $324-$334 per night. August is typically the cheapest month to stay, while June is the most expensive. While some guests found the separately priced breakfast to be expensive for what was offered, the overall experience, especially considering the room quality and service, is often seen as worth the cost.

8. Common Complaints

While largely positive, some recurring issues and criticisms have been noted:

• Breakfast Quality: As mentioned, the continental breakfast, while included for some, is a common point of contention, with guests desiring more variety and higher quality options.
• Noise: Some reviews mention noise issues, including footsteps from above and street traffic, though the neighborhood is generally considered quiet.
• Fitness Facilities Availability: A significant complaint from some guests has been the unavailability of the fitness room and sauna, especially when these amenities were a key reason for booking. Some guests felt they should have been informed prior to check-in. It is worth noting that current information indicates the hotel does have a fitness center and sauna available.
• Location Accessibility (Minor): While generally good, some guests note that the nearest subway can be a 10-20 minute walk, which might be a consideration for those prioritizing immediate subway access.

Sources

1. agoda.com
2. booking.com
3. oyster.com
4. michelin.com
5. henrynormanhotel.com
6. priceline.com
7. booking.com
8. expedia.com
9. hotels.com
10. moovitapp.com
11. kayak.com