What is Rosewood Sand Hill?

Rosewood Sand Hill is a Selected hotel located in Silicon Valley, United States. It has been recognized by the Michelin Guide for its exceptional hospitality and unique experience.

How many Michelin Keys does Rosewood Sand Hill have?

Rosewood Sand Hill has been awarded Selected by the Michelin Guide, indicating a very special stay.

Where is Rosewood Sand Hill located?

Rosewood Sand Hill is located in Silicon Valley, United States, in the North America region.

What makes a Selected hotel special?

Selected hotels provide very special stays with excellent service and a unique sense of place.

How do I book Rosewood Sand Hill?

You can view more details and booking information for Rosewood Sand Hill through the Michelin Guide website. Each Michelin Keys hotel offers a unique booking experience tailored to their guests.

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Rosewood Sand Hill

Name: Rosewood Sand Hill
Address: Silicon Valley, North America, United States
Rating: 4.5

Selected

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Hotel Details

Location

Silicon Valley

United States, North America

Brand

Rosewood

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Expert Review: Rosewood Sand Hill

Rosewood Sand Hill: A Michelin-Key Selected Silicon Valley Oasis

Rosewood Sand Hill, a Michelin Key Selected property, is widely regarded as a premier luxury destination in Silicon Valley, offering a sophisticated retreat with resort-style amenities amidst the natural beauty of the Santa Cruz Mountains. Guests consistently praise its exceptional service, elegant design, and high-quality offerings, making it a highly recommended choice for both business and leisure travelers.

1. Overall Rating & Sentiment

The general consensus for Rosewood Sand Hill is overwhelmingly positive, with guests frequently describing their stays as "wonderful," "perfect," and "fabulous." Review platforms show strong recommendations, with Virtuoso reporting 100% recommendation based on 8 reviews and Booking.com rating it "Very Good" with high scores for comfort (9.5), staff (9.4), and facilities (8.5). Many consider it a "true five-stars" experience and a top luxury property in the region.

2. Key Highlights

Guests consistently laud several aspects of Rosewood Sand Hill. Key highlights include the outstanding and accommodating staff, the stunning property itself with its beautifully landscaped gardens, and the relaxing pool area. The Michelin-starred Madera restaurant is a significant draw, as is the luxurious Sense Spa and state-of-the-art fitness center. The hotel's elegant, modern design, mountain views, and spacious rooms are also frequently celebrated. It's noted for its family-friendly atmosphere, pet-friendly policies, and a vibrant bar scene popular with locals on weekends.

3. Room Quality

The 121 guest rooms and suites at Rosewood Sand Hill are described as spacious, bright, and airy, featuring elegant, modern design that blends West Coast refinements with luxurious fittings. Rooms are tastefully furnished and equipped with high-tech amenities, including HD TVs with surround sound and Nespresso coffee machines. Guests appreciate the sumptuous marble baths, walk-in closets, bathrobes and slippers, and the fantastic pressure of the rain showerheads. A notable feature is the private balconies or terraces offered by all rooms, providing enviable views of the fragrant courtyard gardens, the pool area, or the Santa Cruz Mountains. Premium bedding and Frette Italian sheets ensure comfort.

4. Dining Experience

The hotel's signature restaurant, Madera, holds a Michelin star (awarded in 2021) and is a significant highlight for food enthusiasts. Madera offers modern, farm-to-table cuisine that celebrates the culinary diversity of the Bay Area, with dishes prepared on a wood-burning grill and hearth using sustainably sourced ingredients. The dining experience is enhanced by the relaxing atmosphere and sweeping views of the Santa Cruz Mountains from both indoor and outdoor seating. Beyond Madera, the Madera Bar serves light meals, sandwiches, and snacks, while The Library & Bar offers cocktails. Afternoon tea is also available on weekends, presented in a delightful setting. For a quick coffee or bite, Bici Coffee is also on-site.

5. Service & Staff

The service at Rosewood Sand Hill consistently receives high praise, with guests frequently describing the staff as "outstanding," "very friendly," "accommodating," and "attentive." Many guests recall being greeted by name, and instances of staff going "above and beyond" to ensure a special stay are noted, such as providing toys for a visiting child. The concierge team is also reported to be highly responsive. However, there was one isolated complaint regarding forgettable service, issues with room service (including nats in food and cold shower water), non-working outlets, and billing discrepancies.

6. Location & Accessibility

Situated in the heart of Silicon Valley on Sand Hill Road, the hotel enjoys a prime location known as the "Wall Street of the venture capital and technology industries." Despite its proximity to tech hubs, its 16 manicured acres near the Santa Cruz Mountains create a secluded, resort-like feel. It's conveniently located a 5-minute drive from Stanford University and 5.4 km (3.3 miles) from Palo Alto. Downtown San Francisco is about a 35-minute drive, and San Francisco International Airport (SFO) is 33.4 km (20.7 miles) away, with airport transfer services available for a fee. The hotel offers free self-parking and valet parking, along with a complimentary shuttle service within a five-mile radius. Rosewood Sand Hill is also committed to accessibility, offering accessible guest rooms, public restrooms, and an accessible path of travel to the pool with a chair lift.

7. Value & Pricing

Rosewood Sand Hill is considered one of the pricier luxury options in the area, reflecting its 5-star status and comprehensive amenities. While some reviews rate its value for money moderately (6.0-6.5 out of 10), others feel it is "well worth the money spent" given the overall experience. Typical room prices can range from approximately $716 to $779.49 per night, with executive rooms and suites commanding higher rates. Events like weddings at the venue can range from $27,563 to $96,469 depending on guest count and services. The afternoon tea, though on the pricier side, is generally considered worth the cost for the food, service, and ambiance.

8. Common Complaints

While largely positive, some recurring issues and criticisms have been noted. Guests have mentioned that the nearby Highway 280 can create a "white-noise hum" during rush hours. Another point of contention for some is the fee for Wi-Fi use, which is seen as ironic given its location in Silicon Valley. As previously mentioned under service, one guest reported a highly negative experience including nats in room service food, non-functional bedside outlets, cold shower water, a persistent clicking sound at night, and issues with billing, which they felt were not adequately addressed or compensated. Employee reviews, while generally positive regarding culture and pay, have occasionally highlighted discrepancies in management attitude and poor on-the-job training.