Andaz Macau

Andaz Macau, a Michelin Key Selected property, consistently receives high praise for its vibrant atmosphere, exceptional service, and integration of local culture. It stands out as a luxurious yet authentically Macanese experience within the bustling Cotai Strip.

1. Overall Rating & Sentiment

Andaz Macau generally garners an outstanding and fantastic reputation among guests, with ratings ranging from 4.7/5.0 to 9.6/10 across various platforms. The sentiment is overwhelmingly positive, often describing the stay as "phenomenal" and "one of the best Hyatt properties."

2. Key Highlights

Guests consistently rave about several key aspects of Andaz Macau:

• Service Excellence: The attentive, friendly, and efficient multilingual staff are frequently highlighted.
• Design & Local Immersion: The hotel's design beautifully blends Eastern and Western architecture, taking inspiration from Macau's historic neighborhoods and UNESCO World Heritage sites. Local art, unique textures, and thoughtful lighting create a modern yet luxurious ambiance.
• Exceptional Breakfast Buffet: The breakfast is repeatedly lauded as a "best ever" experience, offering a diverse array of cuisines.
• Complimentary Minibar & Amenities: Guests appreciate the complimentary minibar (often including local drinks and snacks), welcome gifts, and thoughtful touches like sleep spray and eyeglass wipes.
• Access to Grand Resort Deck: Exclusive free access to the world-class Grand Resort Deck, featuring the world's largest rooftop wave pool and a water park, is a significant draw, especially for families.
• Family-Friendly: The hotel is well-regarded for its family-friendly facilities and services, including kids' amenities and the option to set up a tent in the room.

3. Room Quality

The rooms and suites at Andaz Macau are described as phenomenal, spacious, and modern. Designed by EDG Design, they feature a refreshing palette of forest greens and earthy orange hues, referencing Coloane Island's landscapes. Key features include:

• Floor-to-ceiling windows, with some rooms offering seating by the window and balconies.
• Comfortable beds and modern bathrooms with walk-in rainfall showers, and freestanding bathtubs in suites.
• A complimentary, fully stocked minibar with local drinks.
• Thoughtful amenities such as Byredo luxury bath amenities, garment steamers, and even custom plastic slippers that guests can take home.
• Local artwork curated to tell stories about Macau's cultural roots, and filtered water on tap.

4. Dining Experience

Dining at Andaz Macau is a highlight, particularly the Andaz Kitchen, an all-day dining restaurant.

• Breakfast Buffet: Guests consistently praise the breakfast buffet as being diverse and high-quality, offering an extensive range of cuisines including Portuguese, Macanese, regional Chinese, and Western classics. Specific mentions include hand-stretched noodles, fresh pressed green juices, "the best scrambled eggs," freshly made Eggs Benedict, and Portuguese egg tarts.
• Andaz Bar: An inviting setting to enjoy creative cocktails and locally brewed Macau beer.
• Live-action Cooking: Andaz Kitchen features live cooking stations where chefs prepare dishes, creating an engaging dining experience.

5. Service & Staff

The service and staff at Andaz Macau receive overwhelmingly positive feedback. They are consistently described as attentive, friendly, efficient, and exceptionally helpful. Guests highlight:

• Professionalism and Meticulousness: Staff are professional and pay attention to detail, from check-in to housekeeping.
• Personalized Touches: Examples include birthday decorations, handwritten wishes, and "sleep service" with sleep spray and cards.
• Multilingual Capability: Staff are efficient and capable of communicating in multiple languages.

6. Location & Accessibility

Andaz Macau is strategically located within the Galaxy Macau integrated resort, offering excellent accessibility:

• Within Galaxy Macau: It is connected to the Galaxy International Convention Center (GICC) and Galaxy Arena.
• Proximity to Attractions: It's close to the Cotai Strip, allowing easy access to other major resorts like The Venetian and The Londoner (a few minutes' walk or via shuttle). Taipa Village, known for local Macanese food, is also nearby.
• Transportation: The hotel offers complimentary shuttle service to and from the Cotai ferry port and other Galaxy properties. Public transportation like the light rail (Cotai West Station is 5 minutes away) is also accessible.
• Connectivity: While part of Galaxy Macau, the hotel isn't directly connected to the main Galaxy Resort complex, requiring a short walk (approximately 10 minutes), though a connecting bridge is under construction.

7. Value & Pricing

Andaz Macau is frequently cited as providing exceptional value for money, with some guests calling it "unreal" given the level of luxury and service.

• Typical Price Range: Nightly rates can vary, but reviews indicate prices around US$110-$220, with some finding deals as low as US$112 or around MOP700-900 (which is approximately $87-$112 USD) after considering complimentary inclusions and credits.
• Inclusions: The value is enhanced by complimentary minibars, access to the Grand Resort Deck, and sometimes additional dining credits or vouchers.

8. Common Complaints

While overwhelmingly positive, some minor criticisms have been noted by guests:

• Room Size (Subjective): One reviewer mentioned rooms being "very tiny" compared to other hotels, though many others describe them as spacious.
• Views: Some rooms may have "lackluster" views, not offering the "wow-factor" of some other Macau luxury hotels.
• Connectivity to Main Resort: The slight walk required to reach the main Galaxy Resort facilities (due to not being directly connected) has been mentioned, although a bridge is planned.
• Andaz Lounge Capacity: The lounge during happy hour can be crowded, and the selection of refreshments and alcohol might be limited for the volume of guests.
• Limited Power Outlets: One review mentioned a scarcity of power outlets in the rooms.
• Inconsistent Information at Check-in: A single but notable complaint involved a guest being misinformed about deposit requirements and room charges for breakfast, leading to an unprofessional experience.

Sources

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