Andaz Nanjing Hexi

Andaz Nanjing Hexi: A Comprehensive Review of Nanjing's Michelin Key Selected Property

The Andaz Nanjing Hexi stands out as a sophisticated and vibrant destination in Nanjing's rapidly developing Hexi CBD, earning its recognition as a Michelin Key Selected property. Guests consistently praise its modern design, attentive service, and excellent amenities, making it a highly recommended choice for both business and leisure travelers.

1. Overall Rating & Sentiment

The general consensus for Andaz Nanjing Hexi is overwhelmingly positive, with guests frequently expressing high satisfaction. The hotel consistently receives excellent ratings, with an average of 9.5 out of 10 from travelers on Trip.com and 9.0 on Booking.com. Many reviewers describe their stays as "legendary," "unforgettable," and "flawless," highlighting a feeling of "cloud vacation."

2. Key Highlights

Guests particularly love the hotel's distinctive blend of contemporary design with local Nanjing cultural elements. The seamless connection to the high-end IFC Mall and direct access to the Yuantong Metro Station are major advantages, offering unparalleled convenience for shopping, dining, and exploring. The proactive and friendly service from multilingual staff, coupled with a generous complimentary minibar and excellent leisure facilities like the indoor pool and fitness center, are also frequently cited as key highlights.

3. Room Quality

The 362 guestrooms and suites at Andaz Nanjing Hexi are designed for comfort and modern chic. Standard rooms start at 35 sqm, while suites begin at 55 sqm. Interiors are sleek and minimalist, featuring bold contemporary hues and locally inspired touches. Unique sloped ceilings contribute to a loft-like feel, and full-height, floor-to-ceiling windows offer sweeping panoramic views of the city or the Yangtze River, with corner rooms and suites boasting impressive 270-degree vistas.

Room comfort is highly rated, with guests appreciating comfortable beds (some "mega beds" made of two twins), plush pillows, and strong shower pressure. In-room amenities are extensive and high-tech, including complimentary minibars stocked with locally sourced snacks and non-alcoholic beverages, work desks with wireless charging stations, Dyson hairdryers, Nespresso coffee machines, Geneva Bluetooth speakers, and TOTO electrically controlled toilets. The soundproofing is also noted as excellent, ensuring a peaceful stay even amidst the bustling city.

4. Dining Experience

The dining experience at Andaz Nanjing Hexi is a significant draw. Breakfast, often described as "fantastic" and "the pinnacle of Nanjing hotel breakfasts," is a semi-buffet style featuring a wide array of Chinese and Western options. Highlights include freshly made Nanjing duck blood vermicelli soup, thin-skinned soup dumplings, egg tarts, good omelets, and various exquisite desserts, fruits, and Western dishes like waffles and Eggs Benedict.

The hotel offers two distinct restaurant and bar concepts: Tavern and Meet@. Tavern, located on the 6th floor, serves authentic local and regional Chinese cuisine, including Huaiyang dishes, and bistro-style comfort food in a sophisticated setting with an open kitchen and outdoor terrace. The 31st-floor bar, Y31 (also referred to as Gather), offers creative cocktails, barbecue, and an unbeatable night view of the Nanjing CBD skyline. Guests can also enjoy afternoon tea and a happy hour with complimentary wines and snacks.

5. Service & Staff

The service at Andaz Nanjing Hexi consistently receives high praise for its exceptional hospitality, attentiveness, and professionalism. Guests frequently highlight the proactive concierge service, often contacting guests via WeChat in advance to cater to their needs. Staff are described as friendly, multilingual, and efficient, ensuring quick check-in and promptly handling requests, such as late check-out or even helping locate forgotten takeout.

6. Location & Accessibility

The hotel boasts a prime location in Nanjing's Hexi CBD, making it ideal for both business and leisure. It is directly connected to the IFC Mall and offers seamless access to the Yuantong Metro interchange station (Lines 2 and 10), providing excellent connectivity to the rest of the city. Nearby attractions include the Jiangsu Grand Theatre, Nanjing International Youth Cultural Centre, Nanjing Olympic Sports Center, and the Nanjing Eye Pedestrian Bridge, many of which are within walking distance or a short drive. Nanjing Lukou International Airport is approximately 37 km away, and Nanjing South Railway Station is around 10 km, both easily accessible.

7. Value & Pricing

Andaz Nanjing Hexi is generally considered to offer good value for its quality of service and facilities, with prices for a 1-night stay typically starting from around USD 136-142. It is recognized as a 5-star property.

8. Common Complaints

While guest feedback is largely positive, there were some initial criticisms. Upon its opening, the property received "backlash amongst Chinese frequent travelers for abruptly raising its award chart category (category 2 to 4) last week after accepting reservations for nearly a month." Additionally, some guests noted that Hyatt FHR or Prive bookings might split the USD 100 credit into USD 50 for F&B and USD 50 for "Transportation," which was considered "worthless" by one reviewer.

Sources

1. trip.com
2. booking.com
3. trip.com
4. flyertalk.com
5. expedia.com
6. hyatt.com
7. businesswire.com
8. trip.com
9. andaznanjing.cn
10. booking.com
11. hotels-nanjing.com
12. trip.com
13. hoteles.com