Andaz Xiamen

Andaz Xiamen, a distinguished Michelin Key Selected property, consistently earns high praise for its luxurious offerings, impeccable service, and prime location in Xiamen, China. It is recognized for blending modern design with local traditions, creating a unique and memorable stay experience.

1. Overall Rating & Sentiment

Andaz Xiamen generally receives exceptional guest ratings, boasting an impressive overall score of 9.4 based on numerous reviews. Guests frequently describe their stay as luxurious, convenient, and offering unparalleled value for money. The sentiment is overwhelmingly positive, with many expressing intentions to return.

2. Key Highlights

Guests consistently highlight several standout features of Andaz Xiamen:

• Cleanliness: The hotel maintains impeccable standards, receiving a perfect score of 10.0 for cleanliness.
• Location: Its prime and easily accessible city-center location is highly rated at 10.0, offering direct access to shopping and transport.
• Service: The staff's exceptional performance and attentive hospitality earn a strong rating of 9.0.
• Design & Amenities: The hotel's modern design, which interprets local Xiamen traditions and evokes a "garden of the sea" feel, is much appreciated. Top-notch facilities (rated 9.0) include wellness amenities that receive 100% positive appraisal, featuring a 24-hour gym, outdoor swimming pool, spa, and garden. The direct connection to Xiamen MixC mall for extensive shopping and dining options is also a significant highlight.

3. Room Quality

The hotel offers 344 elegantly appointed rooms and suites designed for comfort and luxury. Rooms are equipped with plush linens and soft towels, along with modern amenities such as a flat-screen television with satellite and cable channels, complimentary bottled water, instant coffee/tea, a coffee/tea maker, and a refrigerator. Thoughtful touches include blackout curtains for a restful sleep, a hairdryer, and a full set of toiletries. Many rooms offer city views. Some guests have noted mattresses can be quite firm.

4. Dining Experience

Andaz Xiamen provides a diverse culinary journey through its various dining venues:

• The Kitchen: This all-day dining restaurant features a vibrant, modern ambiance with open kitchens, serving a sumptuous buffet spread of both local and international cuisines, as well as made-to-order dishes for breakfast, lunch, and dinner. Breakfast options are extensive, including continental, American, buffet, gluten-free, and Asian choices.
• Hai Tien Lo / No. 101: Specializing in authentic Chinese cuisine, particularly Minnan and Chaoshan flavors, this restaurant offers elegant decor and panoramic city views, along with Hyatt's signature Peking duck.
• Sugar Pavilion: The hotel also features a modern Italian restaurant.
• Lounge Bar & Cafe: Guests can unwind with drinks at the on-site lounge bar or enjoy coffee at the cafe. While the dining options are generally praised, one guest reported a forgotten omelet order and unsatisfactory machine coffee during breakfast.

5. Service & Staff

The service at Andaz Xiamen is consistently rated highly, with staff performance scoring 9.0. Guests commend the team for being warm, friendly, attentive, and going "above and beyond" to ensure a memorable stay. The sincere and helpful attitude of the staff is frequently highlighted.

6. Location & Accessibility

Situated in a prime city center location at 101 Hubin East Road, Siming District, Andaz Xiamen offers excellent accessibility.

• Shopping & Entertainment: It is directly connected to Xiamen MixC mall, providing easy access to numerous shopping and dining options. Other nearby shopping landmarks include Paris Spring Department Store, California Commercial Plaza, and Xinhuadu Shopping Plaza.
• Public Transport: The hotel is conveniently located near the Hubin East Road interchange station for Metro Lines 1 and 3. The Xiamen Railway Station bus stop is a 5-minute walk away, and Xiamen Railway Station is approximately 714 meters distant.
• Attractions: Natural sights like Gulangyu and Riguang Mountain are nearby. Xiamen Gaoqi International Airport is 8.0 km away.

7. Value & Pricing

Andaz Xiamen is considered to offer exceptional value for money, reflected in its value rating of 9.0. While the average price per room is around $231, which is higher than Xiamen's average hotel room price of $97, guests perceive it as "affordable luxury" given the five-star opulence and comfort provided.

8. Common Complaints

While overall satisfaction is high, some guests have raised minor issues:

• Room Views: One guest felt the hotel's location, surrounded by buildings, resulted in an "oppressive" "concrete jungle" view.
• Noise Isolation: Poor noise isolation in rooms was noted by a guest, who could hear outside conversations and honking.
• Shower & Towel Quality: A small rainfall showerhead with poor pressure and thin, wrinkled towels were mentioned as minor inconveniences.
• Dining Service Inconsistencies: An instance of a forgotten breakfast order and unsatisfactory machine coffee was reported.

Sources

1. agoda.com
2. booking.com
3. michelin.com
4. hotels.com
5. xiamenhotels.net
6. flyertalk.com
7. xiamenchinahotels.com
8. hyatt.com
9. hyatt.com
10. xiamentophotels.com