West End Inn
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Hotel Details
Location
West End Inn · Portland, United States
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Key Highlights
- ✓Service & Staff: The "accommodating host" and "excellent" staff, including Milan and Steven, are often singled out for their professionalism, warmth, and "European-style service and attention."
- ✓Service & Staff: The "accommodating host" and "excellent" staff, including Milan and Steven, are often singled out for their professionalism, warmth, and "European-style service and attention."
Expert Review: West End Inn
West End Inn, Portland: A Charming Michelin-Selected Stay
The West End Inn in Portland, United States, garners an overwhelmingly positive reputation, celebrated for its blend of historic charm and modern comfort, exceptional service, and prime location. As a Michelin Key Selected property, it is recognized for providing "a high-quality stay," signaling a distinguished level of hospitality.
1. Overall Rating & Sentiment
Guests consistently rate the West End Inn highly, with scores such as 9.4 for location and cleanliness, 9.5 for comfort, and an impressive 9.6 for staff on platforms like Booking.com. The overall sentiment is one of delight, with visitors frequently describing their stays as "wonderful," "unbelievable," and "exceptional."
2. Key Highlights
Guests most frequently praise the Inn's:
- Service & Staff: The "accommodating host" and "excellent" staff, including Milan and Steven, are often singled out for their professionalism, warmth, and "European-style service and attention."
- Location: Situated in the historic Western Promenade neighborhood, guests appreciate the "very nice neighborhood" and its "perfect" and "quiet yet central location," allowing for easy walking access to downtown, the Old Port, and various attractions.
- Design & Ambiance: The Inn is housed in a beautifully decorated and restored 19th-century mansion, blending "original Victorian architectural features" with "mid-century furnishings and cosy contemporary decor."
- Dining: The "delicious" and "restaurant quality" cooked-to-order breakfast is a consistent highlight.
- Comfort: Rooms are repeatedly described as comfortable and relaxing, with good beds and nice showers.
3. Room Quality
The West End Inn offers comfortable accommodations within its historic setting, with rooms featuring air conditioning, private bathrooms, seating areas, and free WiFi. Rooms range in size and bed configuration, including Queen and King Rooms, some with a generous 200 or 250 sq ft of space. Guests have noted "cozy, crisp bedding" and natural light in each guest room. Specific room amenities include flat-screen TVs, work desks, irons, and free toiletries. Some rooms offer quiet street views, and certain deluxe options boast features like a gas fireplace, a full bathtub, and even an attached sunroom.
4. Dining Experience
A significant draw for guests is the complimentary, hot cooked-to-order breakfast served daily, featuring local specialties, warm dishes, and fresh pastries. Many describe it as "delicious" and "fabulous," with mentions of fresh ingredients, eggs, and baked bread. The Inn also features an on-site restaurant and a bar, offering cocktails in a relaxed setting.
5. Service & Staff
The service at West End Inn receives exceptionally high marks, with a staff rating of 9.6. Guests frequently highlight the kindness, accommodation, and professionalism of the staff, noting a warm and welcoming atmosphere. Individual staff members like Milan and Steven are commended for their attentive and understated European-style service. Employee reviews also suggest a close, family-like environment among the small team.
6. Location & Accessibility
The Inn is ideally situated in Portland's historic West End neighborhood, which is known as one of America's best-preserved Victorian residential areas. This location allows guests to "easily walk to many of the places we wanted to go," including Merrill Auditorium (1.1 miles), Victoria Mansion (0.7 miles), the Old Port District with its restaurants, shops, theaters, and museums, and the vibrant Arts District. The West End Inn is also approximately 2.5 miles from Portland International Jetport. Free parking and WiFi are available, further enhancing accessibility.
7. Value & Pricing
With a "value for money" rating of 8.9, guests generally find the West End Inn to be a worthwhile experience. While specific prices vary by room and season, the typical room rate in the past month was approximately $226.98 USD, compared to Portland's city average of $150.50 USD. Some listings indicate a minimum price around $509 USD, suggesting that rates can be on the higher end, especially for premium rooms or peak seasons. However, the quality of service, historic ambiance, amenities, and prime location often justify the cost for guests seeking a special stay.
8. Common Complaints
While overall reviews are overwhelmingly positive, a recurring minor point is that pets are not allowed at the West End Inn. Otherwise, specific common complaints are not prominently featured in guest feedback, indicating a high level of guest satisfaction.## West End Inn, Portland: A Charming Michelin-Selected Stay
The West End Inn in Portland, United States, garners an overwhelmingly positive reputation, celebrated for its blend of historic charm and modern comfort, exceptional service, and prime location. As a Michelin Key Selected property, it is recognized for providing "a high-quality stay," signaling a distinguished level of hospitality.
1. Overall Rating & Sentiment
Guests consistently rate the West End Inn highly, with scores such as 9.4 for location and cleanliness, 9.5 for comfort, and an impressive 9.6 for staff on platforms like Booking.com. The overall sentiment is one of delight, with visitors frequently describing their stays as "wonderful," "unbelievable," and "exceptional."
2. Key Highlights
Guests most frequently praise the Inn's:
- Service & Staff: The "accommodating host" and "excellent" staff, including Milan and Steven, are often singled out for their professionalism, warmth, and "European-style service and attention."
- Location: Situated in the historic Western Promenade neighborhood, guests appreciate the "very nice neighborhood" and its "perfect" and "quiet yet central location," allowing for easy walking access to downtown, the Old Port, and various attractions.
- Design & Ambiance: The Inn is housed in a beautifully decorated and restored 19th-century mansion, blending "original Victorian architectural features" with "mid-century furnishings and cosy contemporary decor."
- Dining: The "delicious" and "restaurant quality" cooked-to-order breakfast is a consistent highlight.
- Comfort: Rooms are repeatedly described as comfortable and relaxing, with good beds and nice showers.
3. Room Quality
The West End Inn offers comfortable accommodations within its historic setting, with rooms featuring air conditioning, private bathrooms, seating areas, and free WiFi. Rooms range in size and bed configuration, including Queen and King Rooms, some with a generous 200 or 250 sq ft of space. Guests have noted "cozy, crisp bedding" and natural light in each guest room. Specific room amenities include flat-screen TVs, work desks, irons, and free toiletries. Some rooms offer quiet street views, and certain deluxe options boast features like a gas fireplace, a full bathtub, and even an attached sunroom.
4. Dining Experience
A significant draw for guests is the complimentary, hot cooked-to-order breakfast served daily, featuring local specialties, warm dishes, and fresh pastries. Many describe it as "delicious" and "fabulous," with mentions of fresh ingredients, eggs, and baked bread. The Inn also features an on-site restaurant and a bar, offering cocktails in a relaxed setting.
5. Service & Staff
The service at West End Inn receives exceptionally high marks, with a staff rating of 9.6. Guests frequently highlight the kindness, accommodation, and professionalism of the staff, noting a warm and welcoming atmosphere. Individual staff members like Milan and Steven are commended for their attentive and understated European-style service. Employee reviews also suggest a close, family-like environment among the small team.
6. Location & Accessibility
The Inn is ideally situated in Portland's historic West End neighborhood, which is known as one of America's best-preserved Victorian residential areas. This location allows guests to "easily walk to many of the places we wanted to go," including Merrill Auditorium (1.1 miles), Victoria Mansion (0.7 miles), the Old Port District with its restaurants, shops, theaters, and museums, and the vibrant Arts District. The West End Inn is also approximately 2.5 miles from Portland International Jetport. Free parking and WiFi are available, further enhancing accessibility.
7. Value & Pricing
With a "value for money" rating of 8.9, guests generally find the West End Inn to be a worthwhile experience. While specific prices vary by room and season, the typical room rate in the past month was approximately $226.98 USD, compared to Portland's city average of $150.50 USD. Some listings indicate a minimum price around $509 USD, suggesting that rates can be on the higher end, especially for premium rooms or peak seasons. However, the quality of service, historic ambiance, amenities, and prime location often justify the cost for guests seeking a special stay.
8. Common Complaints
While overall reviews are overwhelmingly positive, a recurring minor point is that pets are not allowed at the West End Inn. Otherwise, specific common complaints are not prominently featured in guest feedback, indicating a high level of guest satisfaction.
Sources
Google Reviews
119 reviews
Recent Guest Reviews
Jarod Armstrong
It’s quite an old building, so if you’re the type who needs perfect fit and finish on everything it’s not for you. On the spendy side for sure but between the tomb quiet location and the phenomenal breakfasts I didn’t feel we had overspent. We didn’t move our car the entire visit because most of the touristy places are 30ish minutes walking at most and the Portland bus system was surprisingly reli...
Averi McLaughlin
Bedding super soft and comfy in a clean lovely room. There are a few neighborhood restaurants a short walk away. We LOVED the wine/beer bar, and breakfast was fantastic. Thank you, West End Inn!
Beth Goodill
My fiancé and I recently stayed at the West End Inn as we were eloping in Portland and we really wanted a cozy, personalized place to stay. This BnB met and exceeded our expectations. Emily and Milan were so attentive and even assisted us in booking a last minute restaurant reservation. The food is fantastic, our room was comfortable and very clean, and the neighborhood was adorable. Everyone need...
Rae Lynn Moore
Great bed & breakfast. Comfie rooms, nice breakfast selection. Delicious coffee. Not very close for walking to town or food, need to drive & parking is crazy. The Host was friendly & pleasant. Very clean
Haley Kramer
We loved our stay here! The room (we stayed in room 6) was very comfortable, and the house had all of the luxuries of a proper hotel while also being much more quaint and home-y. Breakfasts were delicious, the common space was lovely, and it’s a pretty walk/easy uber to old port from here.
Leslie Bankston
I booked Room 6. It was around $500 a night and the photos and reviews were amazing. I was so excited. I got to my room and it had 1 tiny window with an AC unit covering the bottom of it. It felt like a cave. I started having anxiety immediately. The door lock did not work. The dead bolt was not lined up properly so you could not lock it. You could lock the door knob but not the dead bolt The ...
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