voco Auckland City Centre

voco Auckland City Centre, a distinguished Michelin Key Selected property, consistently earns high praise from guests for its prime location, stylish design, and exceptional service. It's considered a standout choice for travelers seeking a modern and luxurious experience in the heart of Auckland.

1. Overall Rating & Sentiment

The voco Auckland City Centre receives overwhelmingly positive feedback, with an impressive average overall rating of 9.0 on Agoda and "Wonderful" on Booking.com. Guests frequently describe their stays as "exceptional," "superb," and "amazing," highlighting a strong sense of satisfaction and a desire to return.

2. Key Highlights

Guests consistently laud the hotel's:

• Stunning Views: Many reviews emphasize the breathtaking panoramic views of the Auckland skyline, Sky Tower, and Waitematā Harbour from rooms and the rooftop bar.
• Central Location: The hotel's position in the city center is a major draw, offering easy access to attractions and transport.
• Modern Design & Cleanliness: The hotel's contemporary and stylish aesthetic, along with its immaculate upkeep, is frequently mentioned.
• Exceptional Service: The friendly, helpful, and attentive staff are a recurring theme in positive reviews.
• Bar Albert: The 38th-floor rooftop bar is a significant highlight, renowned as New Zealand's highest rooftop bar with incredible views and sophisticated cocktails.

3. Room Quality

The rooms and suites at voco Auckland City Centre are described as beautifully designed, modern, clean, and comfortable, offering a "sanctuary of comfort". They feature a sophisticated palette of deep blues and charcoal greys with splashes of voco's signature yellow, warm timber tones, and brass accents. Key features include:

• Comfort: Plush bedding (some made from recycled materials), a choice of pillows, and efficient air conditioning ensure a pleasant stay.
• Technology: Rooms are equipped with intuitive lighting, user-friendly media hubs, and smart TVs with Chromecast functionality for streaming.
• Bathrooms: Stylish marble bathrooms boast eco-conscious rain showers, high-quality toiletries, and gold accents.
• Amenities: Mini-bars, refrigerators, electric kettles, and complimentary uncapped WiFi are standard.
• Views: Many rooms offer spectacular vistas of the city, Sky Tower, or Harbour.

4. Dining Experience

voco Auckland City Centre offers two distinct dining experiences:

• Mozzarella & Co.: Located on the ground floor, this all-day Italian trattoria serves authentic cuisine, including wood-fired pizzas and pasta dishes. Guests consistently praise the breakfast buffet as "excellent" and "exceptional" with a wide array of options and expertly brewed barista coffee. Both à la carte and takeaway breakfast options are available.
• Bar Albert: Situated on the 38th floor, Bar Albert is New Zealand's highest rooftop bar, providing glamorous, Art Deco-inspired interiors and an open-air terrace with breathtaking panoramic views of Auckland. It's a popular spot for signature cocktails, single malts, award-winning wines, and light bites, particularly as the sun sets.
• In-Room Dining: The hotel also provides an in-room dining menu for guests preferring to eat in the comfort of their room, with a "Night Owl Menu" available after 10:00 PM.

5. Service & Staff

The service at voco Auckland City Centre consistently receives high ratings, with staff being described as "very nice and friendly," "helpful," "attentive," and "accommodating". Guests appreciate the efficient check-in and check-out processes, as well as the overall "exceptional customer service". The concierge service is also available to assist with recommendations and arrangements.

6. Location & Accessibility

The hotel boasts an unbeatable central location in Auckland City Centre, making it highly convenient for both leisure and business travelers.

• Nearby Attractions: It's just a short walk from iconic landmarks such as the Sky Tower (0.28 km / 400 meters), Viaduct Harbour (9-minute walk), Auckland Art Gallery Toi o Tamaki (8-minute walk), and close to Queen Street and Britomart for shopping and dining. The ferry terminal, offering trips to places like Waiheke Island, is also easily accessible.
• Transportation: The hotel is well-connected, with easy access to public transport. The SkyBus provides a convenient and cost-effective connection from Auckland Airport, which is approximately 20 kilometers away.
• Accessibility: voco Auckland City Centre offers wheelchair-accessible rooms and ADA-compliant access routes, demonstrating a commitment to comfortable stays for all guests.

7. Value & Pricing

While voco Auckland City Centre is a premium property, many guests feel it offers "exceptional value" and a "delightful blend of luxury and affordability". The average room rate in the past month was approximately 304.83 NZD, which is higher than the city's average of 200.59 NZD. However, with prices ranging from $91 to $767 depending on room type and dates, guests generally perceive the quality and experience to justify the cost. The hotel's commitment to sustainability also adds to its perceived value.

8. Common Complaints

While reviews are overwhelmingly positive, some minor issues have been noted by guests:

• Air Conditioning: On occasion, guests have reported issues with the air conditioning not functioning effectively.
• Bathroom Privacy: The design of some ensuite bathrooms featuring barn doors has been mentioned as lacking acoustic privacy, which might not meet expectations for a luxury hotel.
• Parking: Valet parking is not always available, and nearby public parking can be expensive, with costs up to $60 per night.
• Deposit & Check-out: A few guests reported issues with deposit returns or confusion during busy check-out periods.
• Minor Amenities: Isolated comments referred to the quality of toilet paper as being substandard for the hotel's price point.
• WiFi Connectivity: Some guests have experienced initial difficulty connecting to the hotel's WiFi.

Sources

1. agoda.com
2. booking.com
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8. expedia.com
9. heartofthecity.co.nz
10. ihg.com
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12. michelin.com
13. youtube.com
14. vocohotels.com
15. momondo.com
16. guestreservations.com
17. ihg.com
18. vocohotels.com
19. trip.com
20. aucklandhotels.net
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23. ihg.com