Naumi Hotel Auckland Airport

Naumi Hotel Auckland Airport, a Michelin Key Selected property, is frequently praised for its distinctive style, excellent service, and convenient location for travelers transiting through Auckland. The hotel blends modern luxury with unique design elements inspired by New Zealand's native Tui bird, creating a memorable stay experience.

1. Overall Rating & Sentiment

The general consensus for Naumi Hotel Auckland Airport is highly positive, with exceptional customer ratings. It boasts an overall score of 8.6 on Agoda and 8.3 "Very Good" from over 5,800 reviews on Booking.com. Guests consistently recommend it for its comfort and convenience, particularly for airport stays.

2. Key Highlights

Guests frequently laud the hotel's unique design and "personality," which sets it apart from typical airport accommodations. The hotel features bold accents, art installations, and modern elegance throughout its spaces. Key amenities that guests appreciate include a swimming pool, a well-equipped gym, and mini golf. The staff's warmth and efficiency are also consistently highlighted as a significant positive aspect of the guest experience. Its close proximity to the airport and the availability of an airport shuttle are also major drawcards.

3. Room Quality

The rooms, often referred to as "nests," are described as comfortable, spacious, clean, and beautifully designed with stylish furnishings. Many rooms feature air conditioning, bathrobes, hair dryers, in-house movies, satellite/cable TV, and coffee/tea makers. Blackout curtains are a notable feature, ensuring a restful sleep. The hotel also embraces sustainability with refillable Antipodes brand toiletries. Room options include the Blush Room, Habitat Room, Oasis, Dotty Suite, and Ziggy Suite, varying in size and bedding configurations. However, some recent feedback suggests that certain beds may feel "tired" or "bumpy," and the dark teal/green wall colors combined with downlighting can make some rooms feel "dark" or "dingy" with small ensuites.

4. Dining Experience

The hotel's "Restaurant Lunar & Bar" offers a diverse culinary experience, including Asian, International, Chinese, Western, and Vegetarian cuisine. The buffet breakfast receives high praise for being "delicious and satisfying," though it is typically an additional charge (NZD 35 for adults, NZD 20 for children if not included in the room rate). Room service is also noted as "top-notch". The hotel also hosts an "immersive dining experience" called "7 Paintings – The Art of Dining," which blends digital art, gourmet cuisine, and storytelling. While many enjoy the dining, some guests have previously found the restaurant food to be overpriced or "underwhelming."

5. Service & Staff

Service and staff hospitality are consistently rated very highly, with a staff performance score of 8.8 on Agoda and 9.1 on Booking.com. Guests frequently highlight the staff as friendly, helpful, polite, warm, and efficient, contributing significantly to a positive stay. Many appreciate their welcoming demeanor and willingness to assist, including providing room upgrades for solo travelers.

6. Location & Accessibility

Naumi Hotel Auckland Airport is conveniently situated just 5 to 10 minutes (approximately 3 km) from Auckland Airport, making it ideal for transit travelers. The hotel is located in a residential area and offers an airport shuttle service (The Yellow Bus) for an additional charge of approximately NZD 8 per person one-way, though some bookings may include it. Free parking is sometimes available, but charges may apply. Auckland's CBD is about an 18 to 20-minute drive away, with easy access via major highways. Nearby attractions include Māngere Mountain and Ambury Regional Park.

7. Value & Pricing

The hotel is generally considered to offer good value, receiving a rating of 8.4 for value on Agoda. Room rates can vary significantly, with recent prices on KAYAK ranging from $84 to $127 USD, and an average monthly rate of NZD 237.47. While the overall experience is often seen as worthwhile, some guests have expressed that the on-site dining can be overpriced.

8. Common Complaints

While largely positive, some recurring criticisms include:

• Recent feedback on bed comfort, with some guests finding them "bumpy" or the hotel feeling "tired."
• Rooms with dark color palettes (teal green, grey ceilings) and downlighting, which some guests perceive as making the space feel "dark" or "dingy."
• Ensuite bathrooms occasionally being described as small.
• Concerns about the pricing of restaurant meals, with some finding them to be expensive or the breakfast underwhelming.
• Car parking can be an issue, with some reviews mentioning difficulty finding a spot or incurring charges.
• The hotel applies a credit card transaction fee (2.5% for Visa, Mastercard, etc.) and requires a security bond or pre-authorization upon check-in.
• Occasional noise from neighboring rooms or the pool area has been reported.

Sources

1. michelin.com
2. com-auckland.com
3. newzealand.com
4. agoda.com
5. booking.com
6. slowertravels.com
7. naumihotels.com
8. expedia.co.nz
9. expedia.com
10. trivago.co.nz
11. tablethotels.com
12. booking.com
13. hotels.com
14. naumihotels.com
15. google.com.jm
16. youtube.com
17. kayak.com