Naumi Hotel Auckland Airport
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Hotel Details
Location
Naumi Hotel Auckland Airport · Auckland, New Zealand
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Expert Review: Naumi Hotel Auckland Airport
Naumi Hotel Auckland Airport, a Michelin Key Selected property, is frequently praised for its distinctive style, excellent service, and convenient location for travelers transiting through Auckland. The hotel blends modern luxury with unique design elements inspired by New Zealand's native Tui bird, creating a memorable stay experience.
1. Overall Rating & Sentiment
The general consensus for Naumi Hotel Auckland Airport is highly positive, with exceptional customer ratings. It boasts an overall score of 8.6 on Agoda and 8.3 "Very Good" from over 5,800 reviews on Booking.com. Guests consistently recommend it for its comfort and convenience, particularly for airport stays.
2. Key Highlights
Guests frequently laud the hotel's unique design and "personality," which sets it apart from typical airport accommodations. The hotel features bold accents, art installations, and modern elegance throughout its spaces. Key amenities that guests appreciate include a swimming pool, a well-equipped gym, and mini golf. The staff's warmth and efficiency are also consistently highlighted as a significant positive aspect of the guest experience. Its close proximity to the airport and the availability of an airport shuttle are also major drawcards.
3. Room Quality
The rooms, often referred to as "nests," are described as comfortable, spacious, clean, and beautifully designed with stylish furnishings. Many rooms feature air conditioning, bathrobes, hair dryers, in-house movies, satellite/cable TV, and coffee/tea makers. Blackout curtains are a notable feature, ensuring a restful sleep. The hotel also embraces sustainability with refillable Antipodes brand toiletries. Room options include the Blush Room, Habitat Room, Oasis, Dotty Suite, and Ziggy Suite, varying in size and bedding configurations. However, some recent feedback suggests that certain beds may feel "tired" or "bumpy," and the dark teal/green wall colors combined with downlighting can make some rooms feel "dark" or "dingy" with small ensuites.
4. Dining Experience
The hotel's "Restaurant Lunar & Bar" offers a diverse culinary experience, including Asian, International, Chinese, Western, and Vegetarian cuisine. The buffet breakfast receives high praise for being "delicious and satisfying," though it is typically an additional charge (NZD 35 for adults, NZD 20 for children if not included in the room rate). Room service is also noted as "top-notch". The hotel also hosts an "immersive dining experience" called "7 Paintings – The Art of Dining," which blends digital art, gourmet cuisine, and storytelling. While many enjoy the dining, some guests have previously found the restaurant food to be overpriced or "underwhelming."
5. Service & Staff
Service and staff hospitality are consistently rated very highly, with a staff performance score of 8.8 on Agoda and 9.1 on Booking.com. Guests frequently highlight the staff as friendly, helpful, polite, warm, and efficient, contributing significantly to a positive stay. Many appreciate their welcoming demeanor and willingness to assist, including providing room upgrades for solo travelers.
6. Location & Accessibility
Naumi Hotel Auckland Airport is conveniently situated just 5 to 10 minutes (approximately 3 km) from Auckland Airport, making it ideal for transit travelers. The hotel is located in a residential area and offers an airport shuttle service (The Yellow Bus) for an additional charge of approximately NZD 8 per person one-way, though some bookings may include it. Free parking is sometimes available, but charges may apply. Auckland's CBD is about an 18 to 20-minute drive away, with easy access via major highways. Nearby attractions include Māngere Mountain and Ambury Regional Park.
7. Value & Pricing
The hotel is generally considered to offer good value, receiving a rating of 8.4 for value on Agoda. Room rates can vary significantly, with recent prices on KAYAK ranging from $84 to $127 USD, and an average monthly rate of NZD 237.47. While the overall experience is often seen as worthwhile, some guests have expressed that the on-site dining can be overpriced.
8. Common Complaints
While largely positive, some recurring criticisms include:
- Recent feedback on bed comfort, with some guests finding them "bumpy" or the hotel feeling "tired."
- Rooms with dark color palettes (teal green, grey ceilings) and downlighting, which some guests perceive as making the space feel "dark" or "dingy."
- Ensuite bathrooms occasionally being described as small.
- Concerns about the pricing of restaurant meals, with some finding them to be expensive or the breakfast underwhelming.
- Car parking can be an issue, with some reviews mentioning difficulty finding a spot or incurring charges.
- The hotel applies a credit card transaction fee (2.5% for Visa, Mastercard, etc.) and requires a security bond or pre-authorization upon check-in.
- Occasional noise from neighboring rooms or the pool area has been reported.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Concerns about the pricing of restaurant meals, with some finding them to be expensive or the breakfast underwhelming.
- •Car parking can be an issue, with some reviews mentioning difficulty finding a spot or incurring charges.
Google Reviews
2,063 reviews
Recent Guest Reviews
Kaylee Janson
First time staying in accommodation that charged nearly $400 for the night. We appreciate the early check in as the weather looked like it may delay our return home to Australia but we paid the price for this. The room was clean but smelled funky until we opened up the doors. Great block out curtains. During the night there was a clunking noise which was either plumbing or the aircon. Not impresse...
Heather Boswick
Such a breath of fresh air to stay at a hotel that isn’t a dime a dozen! In a world with so many cookie cutter boring hotels, Naumi Auckland stands out as a fresh, funky & art focused hotel that does the job of being a great hotel close to the airport while focusing on feeling like a work of art! Who needs another boring hotel with white walls, boring square beds & typical bathrooms? Naumi has got...
Response from the owner
Kia ora Heather,<br><br>Thank you for sharing such a detailed and thoughtful review. We are delighted to hear that our distinctive art-focused design and carefully curated décor contributed to an enjo...
Justyna Wells_lakeland
Went there for a conference event, the room was beautiful,I think I'm in love with the bath. All of the food was amazing and the service was top quality, The hotel is so beautiful,all of the artwork and decor has been carefully curated the the hotels imeadiate surroundings melt away and your transported into a world of calm luxury. The bed was a little too firm for my liking but other than that th...
Response from the owner
Kia ora Justyna,<br><br>Thank you for sharing such a wonderful review. We’re thrilled to hear you enjoyed the room, bath, and our dining offerings, and that our décor and surroundings helped create a ...
Dheeraj vashist
I had a really good dining experience at Naumi Hotel Auckland Airport. The food prepared by Chef Rodney was outstanding nicely presented, full of flavour, and you can tell it was made with care. Overall, very happy with the food and service. Definitely recommend.
Abhijit Roy
Ambience and decoration really great compared to the segment and price. Rooms are nice and clean and semi-modern. Corridors and hallways are a bit less attractive. We got a room at the end of a strip where the windows had a view towards the shopping mall, so the room we got were really poor, could have had a better garden facing room for sure. Anyway, didn’t ask for a change as it was just a ni...
Response from the owner
Dear Abhijit,<br><br>Thank you for taking the time to provide such detailed feedback following your stay with us. We’re delighted to hear that you enjoyed the ambience, decoration, and overall present...
Libby Luka
If I could give this hotel zero stars I would. Firstly I'll start with the positives, staff were lovely and helpful, rooms were clean and comfortable, dinner was okay with limited options. My problem was finding out that they take $100 bond for each night stay, tell you that they will release it after your stay and then later tell you that they will release it within 1-10days. Hmm…no, there is abs...
Response from the owner
Dear Libby,<br><br>Thank you for taking the time to share your detailed feedback with us.<br><br>We’re pleased to hear your kind comments regarding our team, room cleanliness, and comfort, and we appr...
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