voco Brisbane City Centre
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Hotel Details
Location
Brisbane
Australia, Oceania
Brand
Voco
Hotel Group
IHG
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Key Highlights
- ✓voco Brisbane City Centre boasts an excellent and very central location on North Quay, right on the Brisbane River. It's within easy walking distance of major attractions such as:
Expert Review: voco Brisbane City Centre
voco Brisbane City Centre: A Comprehensive Review of this Michelin Key Selected Property
The voco Brisbane City Centre, a Michelin Key Selected property, generally receives positive feedback, praised for its central location, friendly staff, and modern design. It is often described as a "functional hotel" that provides a comfortable and convenient stay, particularly well-suited for business travelers or short transit stops.
1. Overall Rating & Sentiment
The overall sentiment for voco Brisbane City Centre is largely positive, with many guests rating their experience as "Wonderful" to "Exceptional". The hotel consistently scores highly for staff performance and location, with an average rating of 8.7 from local travelers on Agoda and 8.3 "Very Good" on Booking.com, with staff and location scoring 9.2 each. While it's considered excellent for short stays and business trips, some suggest it might lack the extensive ambiance sought by those on longer leisure vacations.
2. Key Highlights
Guests consistently highlight several aspects of voco Brisbane City Centre:
- Service & Staff: The staff are frequently described as "friendly," "kind," "helpful," and "professional," often going "above and beyond" to ensure a pleasant stay.
- Location: Its prime position on North Quay, overlooking the Brisbane River, is a major draw. It offers easy walking access to the Queen Street Mall, South Bank, the Botanical Gardens, and various dining and entertainment venues.
- Design & Ambiance: The hotel features a modern and clean design with vibrant artworks and a palette of dark blue and gold. The lobby includes a coffee bar by day and a lounge bar by night, designed for efficiency.
- Amenities: The rooftop swimming pool is a popular feature, especially in summer, offering a pleasant spot to relax, sometimes with views of the Brisbane Wheel. The hotel also offers a 24-hour fitness gym and a business center. Sustainable initiatives, such as refillable bathroom amenities and bedding made from 100% recycled materials, are also noted.
3. Room Quality
The rooms at voco Brisbane City Centre are generally described as clean, comfortable, and functional. They feature modern furnishings, plush bedding, smart in-room technology, and subtle high-tech touches like charging ports and varied lighting. Many rooms offer stunning city or river views, with some bedheads featuring abstract murals of the Brisbane River. While some found the beds "decent" or "super comfy," a few noted them as a "little hard". Bathrooms are typically clean and modern, although one review mentioned a partial shower partition that could lead to water on the floor, and some found them cramped. Room options include standard rooms with queen/king-size beds or two twins, and suites with separate living rooms.
4. Dining Experience
The hotel's dining options include Zuma Restaurant and Kraft & Co. Zuma Restaurant, located on level two, offers both à la carte and buffet breakfast, with guests frequently praising its quality, variety, and the "spectacular view of South Bank" from the city side of the river. Breakfast typically includes a wide selection of continental options, hot food, and made-to-order omelets. Kraft & Co., on the ground floor, operates as a café during the day and transforms into a lounge bar at night, serving light fare. Dinner at the hotel's restaurant has been described as having an extensive menu with reasonable prices, with the food being "functional" and "tasted good" rather than exceptional. Room service meals have received mixed reviews, with some finding them "really good" while others were "a bit disappointing."
5. Service & Staff
The service and staff at voco Brisbane City Centre consistently receive high praise. Guests frequently mention the staff's friendliness, helpfulness, and professional demeanor. Many reviews highlight instances where staff went "above and beyond" to assist guests, from accommodating early check-in and late check-out to resolving room issues and even comping meals. Their welcoming attitude and efficiency are often noted as setting a positive tone for the stay.
6. Location & Accessibility
voco Brisbane City Centre boasts an excellent and very central location on North Quay, right on the Brisbane River. It's within easy walking distance of major attractions such as:
- Queen Street Mall (10-minute stroll)
- Botanical Gardens (10 minutes)
- South Bank Parklands and Art Precinct
- Museum of Brisbane and Treasury Building
- King George Square
Public transport is also easily accessible, with Roma Street, Central, King George Square, and South Bank stations all within walking distance, making it convenient for exploring the city. The hotel is approximately a 20-minute drive from Brisbane International Airport.
7. Value & Pricing
The voco Brisbane City Centre is generally considered to offer good value for money, balancing luxury and service with an affordable price point. Room prices can range from approximately $150-$250 USD per night, depending on the day of the week and season, with prices potentially higher during peak times like Christmas. While some guests found it to be amazing value and offered exceptional value, others felt it was "probably overpriced" for what it offered, particularly if seeking a more vacation-like ambiance rather than a functional stay.
8. Common Complaints
While overwhelmingly positive, some recurring issues and criticisms have been noted by guests:
- Slow Elevators: A few guests have mentioned the elevators being "painfully slow."
- Noise: Rooms facing the freeway on-ramp can experience some noise at night.
- Bed Hardness: Some guests found the beds to be a "little hard".
- Room Service Inconsistencies: There have been reports of "failed attempts" at room service and food quality being "disappointing" at times.
- Minor Room Issues: Occasional issues like a cot not being set up with bedding, difficulty finding light switches, or insufficient downlights have been mentioned.
- Parking Costs: Having to pay for 24-hour parking even for shorter stays was a point of criticism for some.
- Lack of Ambiance for Leisure: While functional and well-designed, some guests on longer leisure trips found the hotel's ambiance less suited for an extended vacation experience compared to other options nearby.
Sources
Points to Consider
- •While overwhelmingly positive, some recurring issues and criticisms have been noted by guests:
- •Room Service Inconsistencies:** There have been reports of "failed attempts" at room service and food quality being "disappointing" at times.
- •Minor Room Issues:** Occasional issues like a cot not being set up with bedding, difficulty finding light switches, or insufficient downlights have been mentioned.
- •Parking Costs:** Having to pay for 24-hour parking even for shorter stays was a point of criticism for some.
IHG
