The Hoxton, Florence
Selected
Check Availability & Prices
Find the best rates for The Hoxton, Florence.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Florence
Italy, Europe
Brand
The Hoxton
Hotel Group
Accor
Explore More Hotels
Expert Review: The Hoxton, Florence
The Hoxton, Florence, a Michelin Key Selected property, offers a distinctive blend of Renaissance grandeur and modern design, providing a stylish and comfortable stay in the heart of Florence.
1. Overall Rating & Sentiment
The general consensus for The Hoxton, Florence is overwhelmingly positive, with many guests praising its aesthetics and service. Review scores frequently range from 8.7 to 9.5 out of 10 on various platforms. While some acknowledge minor "operational hiccups" typical of a newly opened hotel, the sentiment remains high, with guests appreciating its strong foundations, excellent location, and genuinely caring staff. Many describe their experience as "gorgeous," "beautiful," and "fantastic".
2. Key Highlights
Guests consistently laud several aspects of The Hoxton, Florence:
- Design & Ambiance: The hotel masterfully blends its 16th-century palazzo origins with 1980s postmodernist touches, creating unique and visually appealing spaces. The beautiful Tuscan courtyard, adorned with olive and lemon trees, stands out as a "genuinely special" place for relaxation and dining.
- Service & Staff: The staff receives widespread acclaim for being "genuinely helpful and pleasant," "kind and accommodating," and going "above and beyond" to ensure a memorable stay.
- Location: While slightly removed from the most intense tourist areas, its location offers a peaceful retreat while still being within comfortable walking distance to major attractions.
- Dining & Bar: The on-site restaurant and vibrant bar, particularly within the courtyard, are frequently highlighted for their quality and ambiance.
- Amenities: Guests appreciate comfortable beds, excellent showers, and "cute touches" throughout the hotel. The "Flexy Time" initiative, allowing guests to choose their check-in/out times, is also a notable convenience.
3. Room Quality
The Hoxton, Florence offers 161 rooms and one three-bedroom "House," designed with a blend of Renaissance and postmodern styles. Rooms feature soothing color palettes, high-spec furnishings, and comfortable beds. Guests often mention the "roomy showers" and complimentary Blank bathroom products. Specific room types range from "Snug" (16m²) to "Cozy," "Roomy," "Biggie," and "Studio," some offering private terraces, and the "House" providing apartment-style living with a kitchen and lounge area. While generally comfortable and well-designed, one review noted "unpractical taps" in the bathroom and a "noisy heating system".
4. Dining Experience
Dining at The Hoxton, Florence centers around Alassio, an Italian restaurant adjacent to the lobby, which specializes in grilled fish and seafood with a coastal theme. Dinner experiences are often described as "genuinely excellent," with dishes like perfectly grilled sea bass and fresh Ligurian trofie pesto pasta receiving high praise.
Breakfast typically includes a continental buffet along with à la carte options such as eggs Benedict and avocado toast. Barista-made coffees are generally good, though brewed coffee has been described as "almost undrinkable" by some. A recurring complaint has been the inconsistency of the breakfast service, with reports of switching to buffet-only, limited choices, and "extremely long waiting" for coffee, which was particularly disappointing for guests who had booked expecting à la carte options. A "breakfast in a bag" option, including a sweet treat, orange juice, and a banana, is also available for a €5 charge. The hotel also features Enoteca Violetta, a plush wine bar, and a lively bar in the courtyard.
5. Service & Staff
The service at The Hoxton, Florence is a consistent highlight, with staff members frequently described as "fantastic," "genuinely lovely," "helpful," and "accommodating". Guests have reported receiving room upgrades and feeling that the staff went "above and beyond" to make their stay special. The front desk, housekeeping, and maintenance teams are all noted for their willingness to assist.
6. Location & Accessibility
The hotel is situated in the Piazza della Libertà neighborhood, just outside the historic center of Florence. This location is praised for striking a balance between being well-connected and offering a peaceful, quiet atmosphere away from the main tourist crowds. It's approximately a 15-minute walk to major attractions like the Duomo, Accademia Gallery, and Central Market.
Accessibility is good, with a tram from Florence Airport taking about 28 minutes, and the nearest tram stop just a couple of minutes' walk from the hotel. Florence Santa Maria Novella train station is also within walking distance or a short taxi ride. Nearby points of interest include San Marco Church (7-minute walk) and the Florence Botanical Gardens.
7. Value & Pricing
The Hoxton, Florence generally offers good value for money, with an average rating of 8.6-8.7 for this category. Prices can vary significantly based on the season and room type, with average nightly rates ranging from approximately $145 to $247. For example, prices for a 1-night stay for 2 adults can start from around $204, excluding taxes and fees. It is considered to be generally less expensive than the average 4-star hotel in Florence, offering an 88% cheaper rate than the Florence average.
8. Common Complaints
While largely positive, some recurring issues and criticisms have been noted:
- Breakfast Inconsistency: The most frequently cited complaint relates to the breakfast experience, with guests reporting changes from à la carte to buffet-only, limited choices, and slow service for barista-made coffees.
- Operational Hiccups: As a relatively new property (opened in March 2025), some guests experienced "growing pains," including occasional delays in room servicing.
- Minor Room Issues: Isolated complaints include "noisy heating system" and "unpractical taps" in bathrooms.
- Parking Costs: Parking is not included and can be expensive, with self-parking costing around €45 per day.
- Location Perception: While generally well-regarded, some guests found the location "a bit far from main sights" if they preferred being right in the bustling center, noting that public transportation options in the immediate area were somewhat limited.
Sources
Points to Consider
- •While largely positive, some recurring issues and criticisms have been noted:
- •Minor Room Issues:** Isolated complaints include "noisy heating system" and "unpractical taps" in bathrooms.
Accor
