Perry Lane Hotel, a Luxury Collection Hotel, Savannah

The Perry Lane Hotel, a Luxury Collection Hotel, Savannah, a Michelin Key One-Keys property, consistently receives high praise for its blend of Southern charm and modern luxury, making it a standout in Savannah's historic district. It has been recognized with a Michelin Key for the second consecutive year, affirming its commitment to outstanding guest experiences.

1. Overall Rating & Sentiment

The general consensus for Perry Lane Hotel is overwhelmingly positive, with an average overall rating of 4.6 out of 5 stars on Marriott, 8.8 out of 10 on Booking.com ("Excellent"), and 9.4 on Agoda. Guests frequently describe it as a truly unforgettable stay, exceptional, and a "posh paradise." The hotel is celebrated for its elegant atmosphere and sophisticated approach to hospitality.

2. Key Highlights

Guests consistently laud the Perry Lane Hotel for its exceptional service, prime location, sophisticated design, and a host of desirable amenities.

• Service & Hospitality: Many highlight the staff's professionalism, kindness, and willingness to go "above and beyond" to create a memorable experience.
• Location: Its central position in the historic district is frequently cited as perfect for exploring Savannah's attractions on foot.
• Design & Ambiance: The hotel's design blends contemporary aesthetics with Savannah's aesthetic heritage, featuring curated artwork, Southern fabrics, and thoughtful brass accents, creating an elegant yet comfortable atmosphere.
• Amenities: Popular amenities include the year-round rooftop pool and bar (Peregrin) with panoramic city views, a 24-hour fitness center, complimentary sparkling wine in the lobby, BMW car service within a two-mile radius, and free bike rentals.

3. Room Quality

The rooms and suites at Perry Lane Hotel are described as inviting, spacious, and elegantly designed. They feature sumptuous Frette Italian bed-and-bath linens, slippers, robes, and luxurious full-size Molton Brown bath products. Many rooms offer city views, air conditioning, private bathrooms, a mini-bar, TV, and free WiFi. Suites, starting at over 400 square feet, provide separate living spaces with comfortable sofas and dining tables, along with large flat-screen TVs. Bathrooms are often highlighted for their marble finishes, double vanities, and large walk-in showers.

4. Dining Experience

The hotel offers a diverse dining experience across its various venues:

• Emporium Kitchen & Wine Market: This all-day restaurant serves American and local cuisines for breakfast, lunch, and dinner, with a focus on locally sourced ingredients. Some guests have noted breakfast as "nice" with a good menu. However, some older reviews mentioned breakfast food being average or staff appearing "light" for service.
• The Wayward: Described as a "surprisingly rock-and-roll quasi-dive bar," it offers a more casual setting for drinks and socializing.
• Peregrin Rooftop Lounge: This popular spot provides an impressive view of Savannah's historic district, offering premium signature cocktails, seasonal frozen creations, a curated wine list, and locally inspired bar dishes.

Complimentary coffee is available in the lobby each morning, and cookies are often replenished in guest rooms.

5. Service & Staff

The service and staff at Perry Lane Hotel are consistently praised as outstanding and a defining aspect of the guest experience. Guests frequently commend the staff for being "exceptionally friendly," professional, and attentive. Specific shout-outs are often given to the doormen, valets, and car service drivers, with one guest fondly recalling "Pops" as a highlight of their stay. Many feel that the staff truly embodies Southern hospitality, making guests feel at home and creating meaningful first impressions. However, some older reviews from 2019-2020 indicated mixed service experiences, citing instances of understaffing at the front desk or in dining areas, which occasionally led to a lack of attentiveness or difficulty getting requests fulfilled.

6. Location & Accessibility

Perry Lane Hotel boasts an "excellent" and "perfect downtown location" in the heart of Savannah's historic district. It is surrounded by cobblestone streets, charming boutiques, and iconic landmarks. Many of Savannah's main attractions are within walking distance, including Oglethorpe Square (a 4-minute walk), Owens-Thomas Museum (a short distance), and Lafayette Square (a 3-minute walk). The hotel is approximately 8.7 miles from Savannah/Hilton Head International Airport. The complimentary BMW car service within a two-mile radius further enhances accessibility to nearby attractions and restaurants.

7. Value & Pricing

While many guests feel the Perry Lane Hotel offers a luxurious and worthwhile experience, feedback on value and pricing can be mixed. Some reviews suggest it can be "overpriced for the experience," or that using loyalty points might not always offer the best value compared to cash rates, especially if cash rates are below $400. The hotel charges a destination amenity fee, which was reported as $32 per day in 2020, and valet parking can be an additional $50 per night. Despite these costs, many guests believe the exceptional service, amenities, and overall experience justify the price.

8. Common Complaints

While largely positive, some recurring issues or criticisms have been noted by guests:

• Understaffing: Some past reviews, particularly from 2019-2020, mentioned instances of understaffing, leading to slower service at breakfast or at the front desk.
• Amenity Availability: Minor complaints have included a lack of sufficient washcloths in the room for two guests or cumbersome processes for obtaining ice and other room amenities.
• Room Luxury Expectations: A few older reviews noted that while rooms were comfortable and nice, they didn't always feel as luxurious as the hotel's website might suggest or as one might expect from a "Luxury Collection" property.
• Rooftop Bar Crowds: The Peregrin rooftop bar can become quite busy, especially on weekends, as it's a popular spot for locals, which can sometimes lead to crowded elevators for hotel guests.
• Maintenance Issues: One review from late 2025 reported issues with condensation on windows leading to water on the carpet, which the front desk and manager reportedly did not address sufficiently.

Sources

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