Palazzo M Capri

Palazzo M Capri, a Michelin Key Selected property, offers a luxurious and intimate escape in the heart of Capri. This eight-suite boutique hotel is lauded for its exceptional service, prime location, and elegantly refurbished interiors, providing guests with a memorable and indulgent experience.

1. Overall Rating & Sentiment

The general consensus for Palazzo M Capri is overwhelmingly positive, with guests frequently describing their stays as "amazing," "incredible," and "unforgettable." It boasts an impressive overall rating, with high scores for cleanliness (10.0), location (10.0), and staff performance (10.0) on some platforms. Reviewers consistently highlight the hotel's modernity, beauty, and high-end feel, often expressing a strong desire to return.

2. Key Highlights

Guests consistently praise several key aspects of Palazzo M Capri:

• Service & Staff: The staff receives nearly universal acclaim for being "incredible," "super friendly," "helpful," "attentive," and "professional." Many guests feel treated like family, with staff going above and beyond to assist with reservations, transportation, and various requests. Concierge services are available 24 hours a day, offering personalized assistance.
• Location: The hotel's location is arguably its most celebrated feature, situated directly on Capri's famous main square, Piazzetta. This central position offers immediate access to shops, restaurants, and attractions, with stunning views of the sea, the Gulf of Naples, and the iconic clock tower. It's also conveniently located near a taxi stand, making island exploration easy.
• Design & Ambiance: Recently renovated in 2025, the hotel showcases a modern, elegant, and chic design. The interiors are bright and airy, with a primary white color scheme accented by coastal-inspired hues like ivory, sand, and turquoise. The building itself is a historical palazzo that once housed the atelier of painter Karl Wilhelm Diefenbach.
• Amenities: While a smaller boutique hotel, Palazzo M Capri offers excellent amenities including free Wi-Fi throughout the property, air conditioning, and a fitness center. Some suites feature private hot tubs, balconies or terraces, and even kitchenettes.

3. Room Quality

The 8 exclusive suites at Palazzo M Capri are described as spacious, spotless, modern, and impeccably designed. All rooms boast spectacular sea views, often overlooking the Gulf of Naples and Mount Vesuvius, as well as the Piazzetta. They are well-equipped with amenities such as flat-screen TVs with satellite channels, mini-bars (some with free items), tea and coffee-making facilities, safes, and air conditioning. Bathrooms are fully furnished, featuring bidets, walk-in showers, and sometimes separate toilets, bathrobes, and shower caps. Many suites include private furnished balconies or terraces, with some offering private jacuzzis. Bedding includes down comforters and Frette Italian sheets.

Specific room types mentioned include:

• Junior Suite with Balcony: 431 sq ft (40 m²) with a king bed, sea view, and balcony.
• Executive Junior Suite: From 48 to 65 sq m with two balconies or patio.
• One-Bedroom Suite
• Suite with Spa Bath
• Deluxe Junior Suite: 700 sq ft with sea view and patio.
• Deluxe Suite with Spa Bath
• Bell Tower Suite / Suite Il Campanile: Boasts sweeping sea views and a charming outlook over the iconic square and its namesake bell tower, some with private hot tubs.
• Duplex Suite: Large rooms with massive outdoor terraces.
• Jacuzzi Suite: From 43 to 60 sq m with a 60 sq m terrace.

4. Dining Experience

Palazzo M Capri offers a delightful dining experience primarily focused on in-room service. A continental breakfast is served directly to guests' suites and is often praised as "delicious" and accompanied by breathtaking views. While there isn't a dedicated breakfast room, the convenience and quality of in-room dining are highly appreciated. The hotel also features a bar/lounge area for aperitivi. Limited room service options are available throughout the day and are generally well-received. The staff can also assist with reservations at nearby restaurants that cater to various palates, offering traditional Italian, Mediterranean, and exquisite seafood dishes.

5. Service & Staff

The service at Palazzo M Capri is consistently highlighted as a standout feature, receiving exceptional praise from guests. The professional, multilingual staff is described as "incredible," "attentive," "helpful," and treating guests "like family." They are readily available through a 24-hour front desk and concierge service, assisting with everything from booking beach clubs and restaurants to arranging transportation and providing practical guidance on the area. The high staff-to-guest ratio, given the hotel's eight-suite capacity, contributes to the highly personalized and dedicated service. Guests frequently mention the staff's responsiveness and efficiency, often communicating via WhatsApp for quick assistance.

6. Location & Accessibility

Palazzo M Capri boasts an "exceptional" and "perfect" location in the historical district of Capri, directly adjacent to the famous Piazzetta. This puts guests within a 5-minute walk of the Piazzetta di Capri and close to various attractions such as the Gardens of Augustus, Via Krupp, Marina Grande, and exclusive boutiques along Via Camerelle. The hotel is also conveniently located next to a taxi stand and an Anacapri bus station, making it easy to explore the island, including destinations like Anacapri and Marina Piccola. While close to the bustling center, the hotel manages to maintain a stylish and peaceful atmosphere. Access to Capri itself is typically by hydrofoil from Naples, Sorrento, or the Amalfi Coast.

7. Value & Pricing

Palazzo M Capri is considered a "high-end property" and a "luxury inn," reflecting its prime location, exclusive nature (only 8 suites), and impeccable service. While specific price ranges for Palazzo M Capri were not consistently available, the context of other luxury hotels in Capri suggests a premium price point. For comparison, other hotels in Capri can range significantly, with some luxury options starting from USD 1782 per night. A continental breakfast at Palazzo M Capri typically incurs a fee of approximately EUR 35.00 to 50.00 per person. Guests generally feel that the exceptional experience, especially the combination of location, service, and room quality, makes it "truly outstanding" and worth the cost.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor points have been noted:

• Absence of a dedicated breakfast room: Some guests have mentioned that breakfast is solely served via room service, though the quality of the in-room breakfast is highly praised.
• Limited amenities compared to larger resorts: As an eight-suite boutique hotel, Palazzo M Capri deliberately foregoes some luxury hotel amenities like a large pool or a dedicated spa, though a fitness center and hot tubs in select suites are available. However, guests often highlight that with all of Capri waiting just outside, these omissions are not a significant drawback. There was one mention of the hotel not being "complete" in 2025, with plans for additional rooms and a pool in the future.
• Limited room service menu: One review noted a limited but good food selection on the room service menu.
• Pricing: While generally perceived as good value for the luxury experience, the hotel's high-end pricing could be a complaint for budget-conscious travelers.Palazzo M Capri, a Michelin Key Selected property, offers a luxurious and intimate escape in the heart of Capri. This eight-suite boutique hotel is lauded for its exceptional service, prime location, and elegantly refurbished interiors, providing guests with a memorable and indulgent experience.

1. Overall Rating & Sentiment

The general consensus for Palazzo M Capri is overwhelmingly positive, with guests frequently describing their stays as "amazing," "incredible," and "unforgettable." It boasts an impressive overall rating, with high scores for cleanliness (10.0), location (10.0), and staff performance (10.0) on some platforms. Reviewers consistently highlight the hotel's modernity, beauty, and high-end feel, often expressing a strong desire to return.

2. Key Highlights

Guests consistently praise several key aspects of Palazzo M Capri:

• Service & Staff: The staff receives nearly universal acclaim for being "incredible," "super friendly," "helpful," "attentive," and "professional." Many guests feel treated like family, with staff going above and beyond to assist with reservations, transportation, and various requests. Concierge services are available 24 hours a day, offering personalized assistance.
• Location: The hotel's location is arguably its most celebrated feature, situated directly on Capri's famous main square, Piazzetta. This central position offers immediate access to shops, restaurants, and attractions, with stunning views of the sea, the Gulf of Naples, and the iconic clock tower. It's also conveniently located next to a taxi stand, making island exploration easy.
• Design & Ambiance: Recently renovated in 2025, the hotel showcases a modern, elegant, and chic design. The interiors are bright and airy, with a primary white color scheme accented by coastal-inspired hues like ivory, sand, and turquoise. The building itself is a historical palazzo that once housed the atelier of painter Karl Wilhelm Diefenbach.
• Amenities: While a smaller boutique hotel, Palazzo M Capri offers excellent amenities including free Wi-Fi throughout the property, air conditioning, and a fitness center. Some suites feature private hot tubs, balconies or terraces, and even kitchenettes.

3. Room Quality

The 8 exclusive suites at Palazzo M Capri are described as spacious, spotless, modern, and impeccably designed. All rooms boast spectacular sea views, often overlooking the Gulf of Naples and Mount Vesuvius, as well as the Piazzetta. They are well-equipped with amenities such as flat-screen TVs with satellite channels, mini-bars (some with free items), tea and coffee-making facilities, safes, and air conditioning. Bathrooms are fully furnished, featuring bidets, walk-in showers, and sometimes separate toilets, bathrobes, and shower caps. Many suites include private furnished balconies or terraces, with some offering private jacuzzis. Bedding comes with down comforters and Frette Italian sheets.

Specific room types mentioned include:

• Junior Suite with Balcony: 431 sq ft (40 m²) with a king bed, sea view, and balcony.
• Executive Junior Suite: From 48 to 65 sq m with two balconies or patio.
• One-Bedroom Suite
• Suite with Spa Bath
• Deluxe Junior Suite: 700 sq ft with sea view and patio.
• Deluxe Suite with Spa Bath
• Bell Tower Suite / Suite Il Campanile: Boasts sweeping sea views and a charming outlook over the iconic square and its namesake bell tower, some with private hot tubs.
• Duplex Suite: Large rooms with massive outdoor terraces.
• Jacuzzi Suite: From 43 to 60 sq m with a 60 sq m terrace.

4. Dining Experience

Palazzo M Capri offers a delightful dining experience primarily focused on in-room service. A continental breakfast is served directly to guests' suites and is often praised as "delicious" and accompanied by breathtaking views. While there isn't a dedicated breakfast room, the convenience and quality of in-room dining are highly appreciated. The hotel also features a bar/lounge area for aperitivi. Limited room service options are available throughout the day and are generally well-received. The staff can also assist with reservations at nearby restaurants that cater to various palates, offering traditional Italian, Mediterranean, and exquisite seafood dishes.

5. Service & Staff

The service at Palazzo M Capri is consistently highlighted as a standout feature, receiving exceptional praise from guests. The professional, multilingual staff is described as "incredible," "attentive," "helpful," and treating guests "like family." They are readily available through a 24-hour front desk and concierge service, assisting with everything from booking beach clubs and restaurants to arranging transportation and providing practical guidance on the area. The high staff-to-guest ratio, given the hotel's eight-suite capacity, contributes to the highly personalized and dedicated service. Guests frequently mention the staff's responsiveness and efficiency, often communicating via WhatsApp for quick assistance.

6. Location & Accessibility

Palazzo M Capri boasts an "exceptional" and "perfect" location in the historical district of Capri, directly adjacent to the famous Piazzetta. This puts guests within a 5-minute walk of the Piazzetta di Capri and close to various attractions such as the Gardens of Augustus, Via Krupp, Marina Grande, and exclusive boutiques along Via Camerelle. The hotel is also conveniently located next to a taxi stand and an Anacapri bus station, making it easy to explore the island, including destinations like Anacapri and Marina Piccola. While close to the bustling center, the hotel manages to maintain a stylish and peaceful atmosphere. Access to Capri itself is typically by hydrofoil from Naples, Sorrento, or the Amalfi Coast.

7. Value & Pricing

Palazzo M Capri is considered a "high-end property" and a "luxury inn," reflecting its prime location, exclusive nature (only 8 suites), and impeccable service. While specific price ranges for Palazzo M Capri were not consistently available, the context of other luxury hotels in Capri suggests a premium price point. For comparison, other hotels in Capri can range significantly, with some luxury options starting from USD 1782 per night. A continental breakfast at Palazzo M Capri typically incurs a fee of approximately EUR 35.00 to 50.00 per person. Guests generally feel that the exceptional experience, especially the combination of location, service, and room quality, makes it "truly outstanding" and worth the cost.

8. Common Complaints

While reviews are overwhelmingly positive, a few minor points have been noted:

• Absence of a dedicated breakfast room: Some guests have mentioned that breakfast is solely served via room service, though the quality of the in-room breakfast is highly praised.
• Limited amenities compared to larger resorts: As an eight-suite boutique hotel, Palazzo M Capri deliberately foregoes some luxury hotel amenities like a large pool or a dedicated spa, though a fitness center and hot tubs in select suites are available. However, guests often highlight that with all of Capri waiting just outside, these omissions are not a significant drawback. There was one mention in 2025 of the hotel not being "complete" due to plans for additional rooms and a pool in the future.
• Limited room service menu: One review noted a limited but good food selection on the room service menu.
• Pricing: While generally perceived as good value for the luxury experience, the hotel's high-end pricing could be a complaint for budget-conscious travelers.

Sources

1. wanderlog.com
2. booking.com
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4. booking.com
5. michelin.com
6. capri.com
7. palazzom.com
8. booking.com
9. expedia.com
10. palazzom.com
11. palazzom.com
12. caprihotel.net
13. myboutiquehotel.com
14. travelweekly.com
15. jetstar.com
16. tablethotels.com
17. palazzom.com
18. ermeshotelscollection.com