Capri Palace Jumeirah

Capri Palace Jumeirah, nestled in the picturesque village of Anacapri, stands out as a luxurious haven, earning its distinction as a Michelin Two-Keys property for an "exceptional stay". Guests consistently laud the hotel for its serene ambiance, impeccable service, and breathtaking views, though some minor points of contention occasionally arise.

1. Overall Rating & Sentiment

Capri Palace Jumeirah generally garners a "Wonderful" rating, boasting an average guest score of 9.1 out of 10 based on numerous reviews. The overwhelming sentiment is positive, with guests frequently describing their experience as "fantastic," "exceptional," and "luxurious". The MICHELIN Guide itself awards the property Two Keys, signifying an outstanding stay.

2. Key Highlights

Guests consistently highlight several outstanding aspects of Capri Palace Jumeirah:

• Exceptional Service: The staff is frequently described as "phenomenal at all levels," "very helpful and accommodating," and "incredibly welcoming and kind". Concierge services, in particular, receive high praise for their efficiency in handling reservations and transport.
• Prime Location: Situated in Anacapri, the hotel offers a peaceful retreat away from the more bustling Capri town, yet remains accessible to attractions. Its elevated position provides mesmerizing views over the Bay of Naples and Ischia Island.
• Elegant Design & Ambiance: The hotel's aesthetic is characterized by clean, elegant, stylish, and airy spaces, featuring whitewashed architecture and impeccably manicured gardens. It is affectionately known as the "White Museum" due to its impressive collection of art and sculptures integrated throughout the property.
• Luxurious Amenities: The hotel offers an outdoor mosaic swimming pool, a comprehensive wellness center (Capri Medical Spa), a furnished panoramic sun terrace, and a private beach. A well-equipped gym, a rooftop pool, and complimentary WiFi are also available, alongside a convenient shuttle service.

3. Room Quality

Rooms at Capri Palace Jumeirah are typically described as "nice," "very clean and comfortable". They are thoughtfully designed with modern furnishings, air conditioning, and private bathrooms stocked with plush bathrobes and complimentary toiletries. The interiors feature elegant white and cream palettes, with some suites notably designed by Patricia Urquiola. Many rooms offer breathtaking views of the hills or the serene sea, and options range from Classic Rooms (269 sq ft) to more expansive Deluxe Suites with private pools and gardens. However, some guests have reported issues such as rooms being "old," smelling of smoke, having bugs, or experiencing problems with tub drainage. There have also been mentions of "noisy rooms" and soundproofing concerns.

4. Dining Experience

The dining at Capri Palace Jumeirah is a significant highlight, featuring an impressive array of options:

• L'Olivo: The hotel's crown jewel, a two-Michelin-starred restaurant, offers sophisticated Mediterranean cuisine for both breakfast and dinner.
• Zuma Capri: A popular rooftop restaurant providing contemporary Japanese cuisine accompanied by stunning views.
• Il Riccio: A renowned seafood restaurant and beach club located near the Blue Grotto.
• Il Ragù: A more casual poolside option for lunch and cocktails.
• Breakfast: Consistently praised as "top-notch," "very good," "vast, fresh and delicious," and "comprehensively luxurious," with options for in-room delivery.

While the dining experiences are exceptional, guests often note that the hotel's restaurants are "extremely pricey".

5. Service & Staff

The service at Capri Palace Jumeirah is frequently lauded as one of its strongest assets. Guests consistently praise the staff for being "phenomenal- at all levels" including shuttles, wait staff, concierge, and spa personnel. They are described as "very helpful and accommodating," and "incredible so welcoming and kind". The concierge, particularly, is highlighted for seamless handling of reservations and transportation. Despite the overwhelmingly positive feedback, isolated comments suggest some staff members might be "too slow" or require additional training to meet the high standards expected from a Jumeirah property.

6. Location & Accessibility

The hotel is ideally situated in Anacapri, recognized as the island's most unspoiled area, offering a tranquil escape from the bustling crowds of Capri town. Its elevated position provides captivating views of the Bay of Naples and Ischia. Key attractions like the chairlift to Mount Solaro are conveniently located just outside the hotel. The hotel provides a complimentary shuttle service to both the harbor and its private beach club, enhancing accessibility. Travelers arriving by air typically fly into Naples and take a hydrofoil to Capri, with the hotel offering a chauffered car service from the quayside if pre-arranged. It's advised against driving on Capri, with recommendations to park cars securely in Naples. The hotel is approximately 3.7 kilometers from the main city center.

7. Value & Pricing

Capri Palace Jumeirah is positioned as a luxury property, reflected in its pricing. The average price per room is around $1163, significantly higher than the average hotel room in Capri at $473. Despite the high cost, many guests feel the experience is "worth every penny," offering an unforgettable and opulent retreat. Pricing fluctuates seasonally, with April seeing an average 56% price drop (low season) and July experiencing a 32% rise (high season). Average weeknight rates hover around $1,872, with weekend nights averaging $2,079.

8. Common Complaints

While largely positive, recurring criticisms include:

• Noise Issues: Several guests have reported "very noisy rooms," experiencing difficulty sleeping due to sound carrying from surrounding rooms or even the rooftop area. The presence of loud children at the pool has also been mentioned as a source of disturbance.
• Inconsistent Room Condition: A few reviews noted issues with older rooms, including unpleasant odors, bugs, and malfunctioning fixtures like non-draining tubs, necessitating room changes.
• Lack of Sea View: Some guests expressed disappointment if their room did not offer a sea view, feeling it was an expectation for a five-star hotel on Capri.
• Staff Experience Levels: While generally praised, some feedback suggests that while staff are sweet and trying, they might lack the extensive experience or training sometimes found in other global luxury establishments.
• High Restaurant Prices: Beyond the room rates, the on-site restaurants are noted for being "extremely pricey".
• Transfer Communication: An isolated incident reported a lack of clear communication regarding port transfer arrangements, leading to a waiting period without contact.

Sources

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