Pazziella, a Luxury Collection Hotel, Capri
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Hotel Details
Location
Capri
Italy, Europe
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Expert Review: Pazziella, a Luxury Collection Hotel, Capri
Pazziella, a Luxury Collection Hotel, Capri: A Comprehensive Review
Pazziella, a Luxury Collection Hotel, Capri, a recently rebranded Michelin Key Selected property, offers guests a luxurious and intimate retreat amidst the stunning landscape of Capri. Consistently praised for its exceptional service, prime location, and serene garden ambiance, the hotel blends classic Italian design with modern sophistication.
1. Overall Rating & Sentiment
The general consensus for Pazziella is overwhelmingly positive, with guests frequently describing their stays as "exceptional" and "amazing". Review platforms show high ratings, with scores like 9.6 out of 10 based on over 271 reviews, indicating strong guest satisfaction. The sentiment highlights a blend of luxury, comfort, and personalized hospitality, making it a highly recommended destination for those seeking an upscale Capri experience.
2. Key Highlights
Guests consistently laud Pazziella for several standout features:
- Service & Staff: The attentive and personal service provided by the staff is a recurring highlight, with many guests praising their accommodating, friendly, and helpful demeanor. Staff members are often noted for going the extra mile to make stays memorable and providing a high level of hospitality from check-in to dining.
- Location: The hotel boasts a superb central location in Capri Town, just a short walk (approximately 100 meters or 328 feet) from the bustling Piazzetta and the luxury boutiques of Via Camerelle. This allows for easy access to major attractions while maintaining a tranquil atmosphere within its gardens.
- Design & Ambiance: Pazziella is set among peaceful floral gardens and lemon groves, creating an oasis of calm that guests particularly appreciate. The property, comprising two villas, beautifully blends classic Italian design with contemporary style, evident in its chic and lovingly restored interiors. The central swimming pool, nestled beneath a magnolia tree and surrounded by idyllic gardens, further enhances the tranquil setting.
- Amenities: The hotel offers a range of luxury amenities including an outdoor swimming pool with sun loungers, a treatment room, solarium, and jacuzzi. Some suites even feature private plunge pools or outdoor hot tubs. Complimentary Wi-Fi is available throughout the property, including in all rooms and common areas.
3. Room Quality
The 25 rooms and suites at Pazziella are described as comfortable, beautiful, and designed with a blend of contemporary style and antique furniture. They are air-conditioned and include modern conveniences such as a mini-fridge bar, tea and coffee making equipment, satellite LCD TVs, and safes. Bathrooms are well-appointed with bidets, walk-in showers or showers with rainfall showerheads, separate toilets, hairdryers, complimentary toiletries, bathrobes, and slippers. Guests appreciate the memory foam beds with premium bedding and a pillow menu, ensuring a lavish and comfortable stay. Specific room categories like Deluxe, Junior Suites, and Suites offer varying sizes and features, with some boasting private patios, balconies with sea views, or garden views.
4. Dining Experience
Pazziella offers a delightful culinary experience. A complimentary continental or buffet breakfast is served daily, featuring a wide selection that guests consistently praise as a "gourmet breakfast" and a "perfect start to each day". The hotel is home to two distinct dining experiences: P Garden Lounge Bar and Campanella Capri, both offering refined Mediterranean and Italian specialities. Campanella by Quattro Passi is particularly notable, helmed by chef Fabrizio Mellino, whose original Quattro Passi restaurant holds three Michelin Stars. Guests can enjoy alfresco dining overlooking the serene gardens.
5. Service & Staff
The service and staff at Pazziella receive consistently high praise. Guests frequently highlight the exceptional, accommodating, friendly, and helpful nature of all staff members, including front office, cafeteria, and management. Many describe the service as outstanding, personalized, and attentive to every detail, ensuring a memorable and comfortable stay. Compliments often include staff delighting in making stays exceptional, providing complimentary welcome drinks, and maintaining excellent communication, sometimes via platforms like WhatsApp.
6. Location & Accessibility
Located in the heart of Capri Town on Via Fuorlovado, Pazziella offers an enviable position just a short walk from the iconic Piazzetta (Piazza Umberto I). This central location provides easy access to luxury shopping on Via Camerelle and local attractions like the Gardens of Augustus and La Certosa di San Giacomo Monastery. The Funicular Railway Station, which connects to Marina Grande for ferries to Naples, Ischia, and Sorrento, is also a mere 2-minute walk away, making the hotel highly accessible. While Capri involves walking uphill, the hotel's central location minimizes extensive treks to key areas.
7. Value & Pricing
Pazziella, as a Luxury Collection Hotel and Michelin Key Selected property, falls within the high-end luxury segment. Room prices can range significantly, with some listings showing rates from approximately $506 to $3258 per night, depending on the room type, season, and booking platform. While Capri generally experiences high pricing, particularly for luxury accommodations, guests often feel the exceptional service, prime location, and beautiful property make it worth the cost. The overall sentiment suggests that the value is in the unparalleled experience and attentive service, which often exceeds expectations compared to other five-star hotels. Michelin Guide Plus members may also receive privileges like room upgrades, late check-out, and hotel credit, potentially enhancing value.
8. Common Complaints
While overwhelmingly positive, a few minor criticisms have been noted by guests:
- Limited Sea View: In some instances, rooms booked with a "sea view" might have a partially obstructed view, with more prominence given to other hotels or a tennis court, which some found noisy.
- Jacuzzi Functionality: One guest reported a non-functional jacuzzi in their suite.
- Breakfast Variety (minor): One older review mentioned the breakfast as "limited," although more recent reviews highlight a wide selection and gourmet quality.
- Capri's General Costs: Some visitors to Capri, not necessarily specific to Pazziella, mention the island being generally expensive for dining, drinks, and transportation, which is a broader regional characteristic rather than a hotel-specific complaint.
Overall, any complaints appear to be isolated incidents or reflections of broader island characteristics, rather than recurring issues indicative of a systemic problem at Pazziella.
Sources
Points to Consider
- •While overwhelmingly positive, a few minor criticisms have been noted by guests:
- •Overall, any complaints appear to be isolated incidents or reflections of broader island characteristics, rather than recurring issues indicative of a systemic problem at Pazziella.
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