Milano Verticale | UNA Esperienze

Milano Verticale | UNA Esperienze in Milan, Italy, a Michelin Key Selected property, generally receives high praise for its modern design, excellent service, and convenient location. Guests often highlight the hotel's blend of comfort and style, making it a popular choice for both leisure and business travelers.

1. Overall Rating & Sentiment

Milano Verticale | UNA Esperienze garners an "Excellent" rating, scoring 8.7 out of 10 on Booking.com from over 2,700 reviews and 8.8 on Agoda from over 3,200 reviews. The overall sentiment is overwhelmingly positive, with guests frequently describing their stays as "perfect," "beautiful," and "excellent". Many express a strong desire to return, appreciating the hotel's modern appeal and high standards.

2. Key Highlights

Guests consistently laud several aspects of Milano Verticale:

• Service & Staff: The staff frequently receives accolades for being "exceptional," "very kind," "helpful," and "professional". Their willingness to go "above and beyond" contributes significantly to a pleasant stay.
• Location: The hotel's location is considered "perfect" and "excellent," central yet quiet, placing guests within a 20-minute walk to historic areas like the Duomo. It's situated in the heart of the "new Milan," near the iconic Brera neighborhood, Corso Como, and an abundance of restaurants, cafes, and shops.
• Design: The hotel's "modern well-appointed" and "chic exterior and interior design" is a significant draw, contributing to its sophisticated ambiance. Guests appreciate the aesthetic, noting the recent remodeling has resulted in visually appealing rooms.
• Amenities: Milano Verticale offers free WiFi, a fitness center, a bar, a peaceful garden, a sauna, and a spacious terrace.

3. Room Quality

The rooms at Milano Verticale are frequently described as "clean and spacious" with comfortable beds. Many guests appreciate the modern design and quality, noting the rooms are "aesthetically pleasing, but also cozy and well-appointed" after recent remodels. Standard Deluxe Double Rooms are approximately 269 sq ft and include amenities such as air conditioning, ensuite bathrooms, free toiletries, flat-screen TVs, and pillow menus. However, a few guests have noted some rooms can feel "tiny" with limited space for luggage. Despite soundproofing features, some street-facing rooms may experience noise from trams early in the morning.

4. Dining Experience

The hotel's dining experience generally receives positive feedback, with mentions of "incredible food" and "delicious" or "awesome" breakfast buffets. Milano Verticale features two distinctive restaurants.

However, the breakfast service has received some recurring criticisms. Some guests found it "not worth it and expensive for what is offered," with additional charges for items like omelets. There have also been complaints about the quality of certain breakfast items, such as "frozen pancakes" or "poor" quality coffee and cold food options. One review mentioned a Michelin star restaurant on-site, but another indicated that the fine dining option was closed during their stay.

5. Service & Staff

The service and staff are consistently lauded as one of the hotel's strongest assets. Guests commend the team for being "exceptional," "super welcoming," "attentive," and "professional". Many appreciate the staff's "kindness and willingness to go above and beyond" to ensure a pleasant stay, with specific shout-outs to individuals like "Farid" for outstanding help. While overwhelmingly positive, there was an isolated, strong complaint regarding an "unfriendly and very unhelpful" front desk experience and poor maid service.

6. Location & Accessibility

Milano Verticale boasts an "excellent" and "perfect location" that is both central and quiet. It's approximately a 20-minute walk to Milan's historic areas, including the Duomo. The hotel is conveniently located near the fashionable Brera neighborhood and Corso Como, surrounded by numerous restaurants, cafes, and shops. It also offers easy access to local attractions like art galleries, shopping malls, and Sempione Park.

7. Value & Pricing

The hotel scores 8.3 for "Value for money" on Booking.com. While most guests appear satisfied, some have felt they "overpaid" for their stay, particularly if facilities like the rooftop or fine dining restaurants were unexpectedly closed. As a "UNA Esperienze" property and a Michelin Key selection, Milano Verticale generally positions itself in the higher-end market, and pricing can vary significantly based on the season and specific room type.

8. Common Complaints

While overall satisfaction is high, some recurring issues include:

• Breakfast Quality/Cost: Complaints about breakfast being expensive, not living up to expectations, or having limited quality options, including extra charges for specific items.
• Room Noise: Despite soundproofing, some guests in street-facing rooms have reported noise from trams starting early in the morning.
• Internet Speed: A few guests have experienced slow Wi-Fi, making it difficult for activities like streaming.
• Insufficient Water Bottles: Some guests noted receiving only one complimentary water bottle for multiple occupants in a room.
• Closed Facilities: On occasion, guests have reported disappointment when advertised facilities, such as the rooftop or fine dining, were unavailable.
• Room Size: A minority of guests found rooms to be "tiny" with inadequate storage for luggage.

Sources

1. booking.com
2. agoda.com
3. luxury-executive.com
4. booking.com
5. booking.com
6. expedia.com
7. preferredhotels.com
8. booking.com