Rosa Grand Milano - Starhotels Collezione

Rosa Grand Milano - Starhotels Collezione: A Comprehensive Review of a Michelin Key Selected Property

The Rosa Grand Milano - Starhotels Collezione, a distinguished Michelin Key Selected property, consistently garners high praise for its exceptional location and dedicated service, offering a blend of luxury and convenience in the heart of Milan.

1. Overall Rating & Sentiment

The general consensus among guests is overwhelmingly positive, with an impressive overall rating often exceeding 8.4 out of 10 across various platforms. Reviewers frequently describe their stays as "excellent" and "unforgettable," highlighting the hotel's ability to deliver a luxurious and comfortable experience.

2. Key Highlights

Guests consistently laud the Rosa Grand Milano for several standout features:

• Location: The hotel's prime position in Milan's city center, overlooking Piazza Fontana and just a stone's throw from the Duomo di Milano, is its most celebrated asset. This allows for easy access to major attractions, shopping districts like Corso Vittorio Emanuele II and the Golden Quadrangle, and cultural landmarks.
• Service & Staff: The staff is frequently commended for being "super friendly," "attentive," and "wonderful," going "above and beyond" to ensure a memorable stay. Special mentions often go to the concierge team, described as "BEST" and highly knowledgeable.
• Design & Ambiance: The hotel exudes a chic and sophisticated Italian style, with elegant and refined interiors that often feature velvet, leather, and satin gold accents, along with oak floors and modern art. The ambiance is generally described as luxurious and welcoming.
• Amenities: Guests appreciate a range of amenities including a well-equipped fitness center, a wellness center with a Turkish bath and solarium, 24-hour room service, and complimentary Wi-Fi. Some rooms and apartments offer access to the Golden Lounge with snacks and drinks.

3. Room Quality

The Rosa Grand Milano offers 330 elegantly designed rooms and suites, ensuring a comfortable stay. Rooms are described as spacious and meticulously clean. They are thoughtfully furnished with modern amenities and stylish decor, often featuring a palette of peacock blue with gold and pink accents. Key features include:

• Comfortable Starbed mattresses and pillow menus.
• White marble or stone bathrooms.
• Oak floors and sleek Italian artisan furniture.
• Air conditioning, minibars, Smart TVs, and Illy espresso coffee machines.
• Some rooms and apartments boast spectacular views, including of the Duomo spires.

Luxury apartments are also available, offering kitchens, living rooms, and furnished terraces with Duomo views.

4. Dining Experience

The hotel offers a delightful array of dining options that cater to various palates.

• Breakfast: The breakfast buffet receives frequent praise for being "excellent," "varied," and "delicious," with a wide selection of fresh pastries, fruits, cereals, and hot dishes.
• Restaurants: The flagship restaurant, Sfizio by Eataly, is a culinary haven offering inventive Italian cuisine in an elegant setting for gourmet lunch or dinner. Roses Pizza & More provides artisanal long-fermented pizzas, and the hotel also features a coffee shop and the Grand Lounge & Bar by Eataly, which becomes a lively social hub during aperitivo hour. There's also an American Brunch on Sundays.

5. Service & Staff

Guest feedback consistently highlights the exceptional performance of the staff. They are described as friendly, attentive, polite, and always ready to assist with a warm smile. The concierge service is particularly noted for its helpfulness and expertise. While most experiences are positive, a few isolated reports mention staff being less friendly during breakfast on occasion.

6. Location & Accessibility

The Rosa Grand Milano boasts an "unbeatable" and "excellent central location". Situated in the heart of Milan's City Center on Piazza Fontana, it provides immediate access to the Duomo di Milano, the Galleria Vittorio Emanuele II, and major shopping areas.

Accessibility is highly convenient, with numerous public transport stations within a short walk, including San Babila, Montenapoleone, Duomo, Cordusio, Cairoli, Sant'Ambrogio, and Missori Subway Stations. For airport transfers, options include the Malpensa Express train to Cadorna Station from Milan Malpensa, and taxis or bus services from Milan Linate Airport.

7. Value & Pricing

While the average room price is around $518, guests often feel the hotel offers "exceptional value for money" given its luxurious offerings and prime location in Milan. Compared to the average hotel room price in Milan, it is positioned as a luxury option that provides sophistication without compromising on affordability. However, some past guests have felt that the hotel was "below expectations/not value for money spend" for longer stays or at almost full price seasons.

8. Common Complaints

Despite the largely positive reviews, some recurring issues and criticisms have been noted by guests:

• Room Maintenance & Amenities: Some reviews mention concerns regarding room cleanliness and maintenance issues, such as plumbing problems or missing amenities like only one bathrobe in a room for two. Occasionally, issues with the heat/AC system and inconsistent replenishment of in-room coffee/tea have been reported.
• Breakfast Room Atmosphere: One guest described the breakfast room as "terrible," lacking windows and feeling like a converted parking space.
• Service Inconsistencies: While generally excellent, a few instances of perceived unfriendliness from breakfast staff or rigid adherence to service times have been mentioned.
• Parking Costs: The on-site parking is noted as being particularly expensive, with charges around 65 euros per day.
• Noise: Some guests have reported noise issues, particularly if their room is next to a service room.
• Outdated Facilities: One review from 2026 suggested that the building and facilities were in need of renovation and felt outdated.
• Security Concerns: A very serious complaint of personal belongings being stolen from the hotel storage room, with management reportedly ignoring the case, was raised in a recent review.

Sources

1. agoda.com
2. kayak.com
3. booking.com
4. preferredhotels.com
5. michelin.com
6. hotel-rez.com
7. fivestaralliance.com
8. luxurylink.com
9. trip.com
10. hotels.com
11. booking.com