Hyatt on the Bund

Hyatt on the Bund in Shanghai, a Michelin Key Selected property, consistently earns high praise for its breathtaking views of the Bund and the Pudong skyline, coupled with exceptional service and a strong emphasis on guest comfort and experience.

1. Overall Rating & Sentiment

The overall sentiment for Hyatt on the Bund is overwhelmingly positive, often described as "Very Good" to "Fantastic." Guests frequently highlight the hotel as a brilliant choice for its location, views, and service, often exceeding expectations.

2. Key Highlights

The most significant highlight is undoubtedly the "amazing" and "breathtaking" panoramic views of both the historic Bund and the modern Pudong financial center, particularly stunning at night. The rooftop bar is a popular spot to soak in these unbeatable vistas. Guests also consistently commend the "excellent" and "friendly" staff and service, often noting their willingness to go "above and beyond." The breakfast buffet receives frequent accolades for its extensive and delicious offerings. Amenities such as the well-equipped gym, a 25-meter indoor swimming pool, and the luxurious Yuan Spa with a variety of treatments are also appreciated.

3. Room Quality

Rooms at Hyatt on the Bund are generally described as "awesome," "super clean," and "comfortable," often featuring large bathrooms. King Rooms with Bund View, approximately 452 square feet, offer air conditioning, an attached bathroom with a hot tub or shower, and impressive city or river views. Beds feature premium bedding, and a pillow menu is available. In-room amenities include Balmain products. However, some guests have noted that despite renovations, certain aspects of the rooms can feel "a little outdated" or "small." A recurring criticism is the limited storage space, with dressers offering only a couple of drawers, one often filled with plates and glasses. The bathroom design, with fogged glass dividing the toilet from the shower/bathtub, has also been mentioned as "a bit strange" and not entirely luxurious by some.

4. Dining Experience

The dining experience is a strong point, with the breakfast buffet frequently lauded as "AMAZING" and "top of the line." It offers a huge choice of excellent food, including a wide variety of Asian and Western cuisines, sushi, and pizza. The hotel features six restaurants and a coffee shop/cafe, along with a bar/lounge. The rooftop bar is a particular highlight for its spectacular views.

5. Service & Staff

The service at Hyatt on the Bund is consistently rated as outstanding. Guests describe the staff as "great," "excellent," "friendly," "polite," "cooperative," and "very helpful," often citing instances where staff went "out of their way to help." Many guests feel that the staff provides consistent VIP treatment and are very dedicated. Communication in English is generally better than expected, according to some guests.

6. Location & Accessibility

Hyatt on the Bund is strategically situated on the banks of the Huangpu River, providing spectacular views of both the historical Bund and the modern Pudong skyline. It is considered an "excellent" and "prime" location for exploring Shanghai. The hotel is a short five-minute walk to the Bund itself and about a ten-minute drive to the Lujiazui financial district. While praised for its quiet setting, some guests have noted that it is "a little far from the metro station" and "slightly removed from the boardwalk," meaning there aren't many immediate restaurants or shops directly in front of the hotel.

7. Value & Pricing

The hotel is generally considered to offer good value, with guests often feeling they received "so much more than expected" for the price. Rates typically range from approximately $135 to $160 per night, making it a competitive choice for a luxury hotel with such views and amenities. It's seen as a strong value proposition considering its location, views, and quality of service.

8. Common Complaints

While largely positive, some recurring criticisms include:

• Limited storage space in rooms.
• Some rooms, despite renovations, can still feel a bit "outdated" or "average" in terms of hardware and facilities.
• The lobby can be noisy and crowded, sometimes lacking sufficient seating for guests.
• Issues with Wi-Fi connectivity in some rooms have been reported.
• Concerns about misleading room images online and the hotel's overall atmosphere being less charming than anticipated.
• Isolated incidents like a bad smell in the parcel collection area or room doors not closing automatically have been mentioned.
• Some guests have also experienced noise from neighboring rooms.

Sources

1. booking.com
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8. luxurytraveldiary.com
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13. youtube.com