HUALUXE Shanghai Twelve At Hengshan

HUALUXE Shanghai Twelve At Hengshan, a Michelin Key Selected property, consistently receives high praise for its elegant design, exceptional service, and prime location in the vibrant French Concession. Guests frequently highlight the spacious and well-appointed rooms, diverse dining options, and the hotel's tranquil ambiance amidst the bustling city.

1. Overall Rating & Sentiment

The general consensus for HUALUXE Shanghai Twelve At Hengshan is overwhelmingly positive, with guest review scores typically ranging from 8.4 to 8.9 out of 10. Many guests express being "pleasantly surprised" by the overall experience, describing it as a "fantastic stay" and a "top-notch hotel."

2. Key Highlights

Guests consistently laud the hotel's excellent service, superb location, and sophisticated design. The property offers a serene and elegant environment, with spacious rooms and a beautiful facility. Notable amenities include a large, heated indoor swimming pool, a sauna, a well-equipped gym, and a spa. The blend of Chinese and Art Deco influences in the decor is a significant highlight.

3. Room Quality

The rooms at HUALUXE Shanghai Twelve At Hengshan are described as massive, spacious (standard rooms are over 45 sqm), clean, and exceptionally comfortable. The design features an Art Deco, Chinese-style aesthetic, often complemented by delicate florals and luxury materials. Guests particularly appreciate the luxurious and large bathrooms, often with separate baths and showers. Rooms boast massive windows, sometimes offering views of the city or a quiet central courtyard, and some even allow windows to open for fresh air. Blackout curtains contribute to a restful night's sleep.

4. Dining Experience

The dining experience is a strong point, with the breakfast receiving rave reviews for its extensive and tasty spread. It features a wide selection, including plenty of local cuisine, and the coffee is noted as being "on point." The hotel offers multiple dining options, including a restaurant serving authentic Cantonese cuisine and a rooftop terrace with impressive views. Happy Hour is available for Diamond members, offering good food in the restaurant wing.

5. Service & Staff

The staff at HUALUXE Shanghai Twelve At Hengshan are frequently commended for their amiability, helpfulness, and attentiveness. Many guests highlight the staff's ability to provide excellent service in English. The concierge team, in particular, is noted for being especially helpful with tasks such as arranging taxis, communicating with vendors, and managing luggage. Some guests have even reported receiving complimentary room upgrades without requesting them, showcasing the staff's dedication to guest satisfaction.

6. Location & Accessibility

The hotel boasts an "excellent" and "superb" location in Shanghai's French Concession, described as a peaceful, quiet, yet lively and stylish neighborhood. It offers convenient access to various attractions, shops, cafes, and restaurants. A significant advantage is its direct proximity to Hengshan Road Metro Station (Line 1, Exit 3 is conveniently integrated into the hotel's outer walls), providing easy access to the city center and other commercial districts. The hotel is approximately 3 km from the city center and a 30-minute drive from the airport.

7. Value & Pricing

While the price point may be slightly higher than the average hotel room in Shanghai (which is around $100), guests often consider HUALUXE Shanghai Twelve At Hengshan to offer "very reasonable price" and "the best value in Shanghai." The exceptional service, luxurious accommodations, and prime location are seen as making it a worthwhile investment for both business and leisure travelers.

8. Common Complaints

While overall satisfaction is very high, a few minor recurring issues have been mentioned by guests. Some find the beds to be too soft for their personal preference. A few reviews note that the in-room television might be considered a bit outdated, with limited channels and a lack of screen mirroring functionality. Additionally, obtaining a suite upgrade might be challenging. There was also an isolated comment regarding some aspects of the room, such as carpet and bathroom style, not fully meeting expectations, to which the hotel responded by acknowledging the feedback for improvement planning.

Sources

1. Current time information in CN.
2. booking.com
3. agoda.com
4. shanghaicityhotels.com
5. trip.com
6. booking.com
7. michelin.com
8. thegaypassport.com
9. flyertalk.com