Hotel Indigo Shanghai On The Bund

Hotel Indigo Shanghai On The Bund, a Michelin Key Selected property, consistently receives high praise for its prime location, stunning views, and distinctive design, making it a standout choice for travelers seeking a luxurious and culturally immersive experience in Shanghai.

1. Overall Rating & Sentiment

The Hotel Indigo Shanghai On The Bund garners an impressive overall rating, frequently scoring around 8.5 out of 10 from verified guests, with some platforms showing ratings as high as 8.9 ("Excellent") from thousands of reviews. Guests overwhelmingly express positive sentiment, often describing their stays as "fantastic," "outstanding," and "memorable." The hotel is recognized for providing a "perfect blend of luxury, comfort, and convenience."

2. Key Highlights

Guests consistently laud the hotel's:

• Location: Its unparalleled position directly on The Bund offers breathtaking views of the Huangpu River and the city skyline, which many consider "hard to beat." The ability to enjoy The Bund "without leaving the hotel" is a recurring highlight.
• Design: The hotel's decor is described as modern, creative, and eclectic, thoughtfully combining ancient Chinese elements with contemporary international design and a liberal use of color. The "unique oriental interior design" is particularly appreciated.
• Views: Panoramic views of the Bund and Pudong are a major draw, available from many rooms, public areas, the rooftop bar, and even the indoor pool and gym.
• Service: The dedicated and attentive staff, especially the front desk team, receive high ratings for their warmth, friendliness, politeness, and helpfulness.

3. Room Quality

The hotel boasts 184 beautifully designed rooms that offer a tranquil retreat. Guests consistently praise the spaciousness and impeccable cleanliness of the rooms. They feature wonderfully comfortable beds, plush bedding, and attractive furnishings, often with a charming Chinese-style decor that adds a unique feel. Many rooms provide impressive, "unbeatable" views of the Huangpu River and the Pudong skyline, sometimes through "huge, wall-to-wall, floor-to-ceiling windows." Amenities include 42-inch flat-screen TVs, iPod docks, handy phones, fully stocked mini-bars, and luxurious private bathrooms equipped with bathrobes and slippers. Soundproofing is also noted as excellent, ensuring a peaceful stay.

4. Dining Experience

Hotel Indigo Shanghai On The Bund offers a notable dining experience with multiple venues. Char Bar & Grill, located on the top three floors, is a signature restaurant known for serving Western cuisine, premium wines, and stunning city panoramas. Quay is a riverside café also available to guests. A daily buffet breakfast is offered, which guests generally describe as "very good" and "varied," featuring Asian flavors. While some older reviews mentioned the breakfast could be improved, recent feedback indicates satisfaction. The rooftop bar is a highly recommended spot for drinks with an "incredible view" of The Bund, especially at night.

5. Service & Staff

The service at Hotel Indigo Shanghai On The Bund is a significant highlight, with staff earning an impressive rating of 8.8. Guests frequently commend the staff for being "incredibly polite," "warm," "attentive," and "professional." Numerous reviews mention instances of staff going "above and beyond," such as providing helpful recommendations, assisting with online purchases and refunds, and offering complimentary room upgrades to enhance guest experiences. The front desk team, in particular, receives high praise.

6. Location & Accessibility

The hotel boasts a prime location with a rating of 8.6, situated directly on the iconic Bund along the Huangpu River. This central position allows guests to step directly onto the riverside promenade, offering immediate access to the stunning night views and historic architecture. It's conveniently located near major attractions like Yu Garden and City God Temple, within walking distance, and just 1640 feet from The Bund itself. The hotel is also a 2-minute walk from Shiliupu Marina and Shiliupu Bus Station, and 1.2 miles from Lujiazui Shopping Area. The airport is approximately 45 minutes away. Two scenic parks are also on the hotel's doorstep for a relaxing stroll.

7. Value & Pricing

While Hotel Indigo Shanghai On The Bund is considered a premium choice, guests often feel the higher price tag is justified by the "exceptional quality and attention to detail." Compared to the average price of a hotel room in Shanghai, it stands out for its luxury and the overall outstanding guest experience it provides. Many guests highlight that the "complete view of the Bund from both room and roof top bar was fabulous, especially the night view, worth every penny."

8. Common Complaints

While overall reviews are highly positive, some minor recurring issues have been mentioned:

• Outsourced Bar: One guest experienced "absolutely terrible" service at the bar and later confirmed it was outsourced, suggesting inconsistency compared to the hotel's internal service.
• Slippery Bathroom Floor: A minor but important safety concern raised by a guest was a very slippery bathroom floor, with the provided non-slip mats being too small.
• Window Panes: Some earlier reviews mentioned narrow vertical window panes potentially obstructing the view, though other guests found this a novel design feature that didn't detract from the experience.

In compliance with local regulations, the hotel no longer provides disposable amenities like toothbrushes and combs and has a strict no-smoking policy in all indoor areas.

Sources

1. agoda.com
2. booking.com
3. trip.com
4. booking.com
5. thegaypassport.com
6. tablethotels.com
7. klook.com
8. hotels.com
9. ihg.com