Grand Mercure Shanghai Century Park
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Hotel Details
Location
Shanghai
China, Asia
Brand
Grand Mercure
Hotel Group
Accor
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Expert Review: Grand Mercure Shanghai Century Park
The Grand Mercure Shanghai Century Park, a Michelin Key Selected property, offers a generally positive and comfortable experience for its guests, blending modern amenities with a tranquil atmosphere in the bustling city of Shanghai.
1. Overall Rating & Sentiment
The Grand Mercure Shanghai Century Park consistently receives "Very Good" to "Exceptional" ratings from guests, with average scores ranging from 8.0 to 9.1 across various platforms. The sentiment is largely positive, with many guests expressing satisfaction with their stay.
2. Key Highlights
Guests frequently praise the hotel's excellent location near Century Park and the metro system, the spacious and clean rooms, and the friendly and helpful staff. The breakfast is also often highlighted as a strong point. The hotel provides a range of amenities suitable for both leisure and business travelers.
3. Room Quality
The hotel offers 326 non-smoking rooms, including 57 suites, which are described as spacious, clean, and comfortable. Many rooms benefit from ample natural light and some even feature a separate lounge area for work or relaxation. Rooms are equipped with modern amenities such as air conditioning, flat-screen TVs with satellite channels, minibars, tea and coffee making facilities, and a safe. Private bathrooms include bathtubs and hot shower facilities, along with hairdryers and dressing gowns. Guests also appreciate comfortable beds and pillows.
4. Dining Experience
The Grand Mercure Shanghai Century Park provides a delightful culinary experience. Guests can start their day with a sumptuous buffet breakfast offering a diverse array of international and local dishes. The hotel features two on-site restaurants, Yar Chi Ting for traditional Chinese flavors and Porcini for Italian cuisine, along with a lounge bar called Bytes for lighter fare and refreshing beverages. Room service is also available.
5. Service & Staff
The staff at the Grand Mercure Shanghai Century Park are frequently commended for their accommodating, helpful, and professional demeanor. Special recognition has been given to the front office team, with individuals like Mr. Jason Hu being noted for their friendliness. Housekeeping staff also receive accolades for their meticulous attention to detail and maintaining impeccable cleanliness. While generally good, some guests have noted instances where reception staff had difficulty with English communication.
6. Location & Accessibility
The hotel boasts an excellent location in the Pudong district at Thumb Plaza, adjacent to the Shanghai New International Expo Center (SNIEC), making it particularly convenient for business travelers. It is also close to Century Park and offers easy access to public transportation, being a short walk from Fangdian Road tube station (Metro Line 9). The surrounding area is rich with shopping malls and a wide selection of restaurants. For transportation, the hotel offers airport transfer services, a shuttle service to nearby attractions and transport hubs, car hire options, and complimentary on-site parking.
7. Value & Pricing
The Grand Mercure Shanghai Century Park is generally considered to offer excellent value for its quality and location. The average room price typically ranges from $76 to $100, with recent rates around CNY 455.33 (approximately $63 USD) per night. This positions it as a competitive and attractive option for travelers seeking comfort without excessive cost in Shanghai.
8. Common Complaints
While generally well-received, some recurring issues have been mentioned by guests. These include a lack of adjustable air conditioning or heating in rooms, with temperatures sometimes being uncomfortably warm, especially in winter. Some guests have also noted that balconies were locked. For breakfast, a few reviews indicated a limited selection of Western options, with the buffet primarily consisting of Chinese dishes. Lastly, some guests have suggested that the carpets could benefit from replacement or better cleaning, and communication with reception staff was occasionally challenging due to language barriers.
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