Hyatt Centric Wall Street

Hyatt Centric Wall Street, a Michelin Key Selected property, is generally praised for its prime Financial District location, spacious rooms, and dedicated staff, offering a comfortable and modern stay in Lower Manhattan.

1. Overall Rating & Sentiment

The Hyatt Centric Wall Street consistently receives positive feedback, with an impressive overall rating of 8.7 on Agoda and 8.2 on Kayak from thousands of verified guests. Expedia gives it a 4.5-star rating, highlighting the helpful staff and location. Michelin Guide guests rate it highly, with a score of 19.2 out of 20, often citing it as excellent value in NYC. The general sentiment is that the hotel offers a sense of warmth and comfort despite its fast-paced business district setting.

2. Key Highlights

Guests frequently laud the hotel for several standout features:

• Location: Its unbeatable position right on Wall Street in the historic Financial District is a major draw for both business and leisure travelers.
• Room Spaciousness: The rooms and suites are often noted as being exceptionally large for New York City standards.
• Service & Staff: Many reviews highlight the exceptional, professional, and friendly staff who go "above and beyond" to ensure a memorable stay.
• Modern Design: The hotel features a modern aesthetic with "bold pops of color" in the lobby and curated decor throughout, reflecting its destination.
• Amenities: Guests appreciate the complimentary coffee, tea, cookies, wine, and morning treats. There's also free WiFi and a fitness center.

3. Room Quality

The rooms at Hyatt Centric Wall Street are consistently described as spacious, comfortable, and well-designed. They feature impressive 12-foot ceilings, custom artwork, and high-end finishes. Many rooms include comfortable window seats overlooking Lower Manhattan. Bathrooms are often highlighted as gorgeous and huge, typically featuring both a deep tub and a walk-in rain shower with excellent water pressure. Practical amenities like power blackout shades, laptop-compatible safes, and laptop-friendly workspaces are also present. The aesthetic is modern and minimalistic, with elegant furniture and splashes of color. Some suites are particularly large, providing ample space for families or those seeking extra room.

4. Dining Experience

The hotel offers on-site dining options, including the Wall & Water restaurant and the Centric Bar & Grill. Breakfast is served at Wall & Water, with both à la carte and buffet options available. Complimentary coffee, tea, and morning treats are a valued perk for guests. While some guests have praised the breakfast, particularly a la carte options like eggs benedict, the breakfast buffet has received criticism from some, described as "awful" with stale food and inattentive service in a 2023 review. However, more recent reviews indicate that families have enjoyed the hotel breakfast, with one child even calling it the "best they've had". The Centric Bar & Grill offers sharing plates, cocktails, and craft beers.

5. Service & Staff

The service and staff at Hyatt Centric Wall Street generally receive high praise. Guests frequently use terms like "exceptional," "professional," "welcoming," "friendly," and "attentive." Many remark that the staff goes "above and beyond" to ensure a pleasant stay, creating a sense of warmth and comfort. Specific mentions include staff like Raymond at the front desk for making a positive impact. However, a few isolated reports have noted less friendly front desk staff or inattentive service during breakfast.

6. Location & Accessibility

The Hyatt Centric Wall Street boasts an "unbeatable" location in Manhattan's historic Financial District, directly on Wall Street. This makes it an ideal base for exploring downtown attractions such as the Statue of Liberty, Brooklyn Bridge, One World Trade Center, Trinity Church, and the New York Stock Exchange, all within easy walking distance or a short ferry ride. The hotel offers convenient access to multiple subway lines and express trains, allowing guests to reach areas like Times Square in about 15 minutes. While the immediate area is bustling during the day, it can be quieter at night and offers many "grab-and-go" food options.

7. Value & Pricing

Many guests consider the Hyatt Centric Wall Street to offer good value, especially for New York City, given its prime location and spacious rooms. Cash rates typically range from $200 to $400 per night. The hotel charges a destination fee, which some elite members (like Globalists) report being waived. Upgrades to larger suites are also cited as a positive value, particularly when using points or upgrade awards.

8. Common Complaints

While generally well-received, some recurring issues and criticisms have been noted by guests:

• Temperature Control: A significant and frequently mentioned complaint is the difficulty in regulating room temperature, especially during "in-between" seasons (e.g., November to May) when the air conditioning might not be operational. Rooms can become uncomfortably warm, leading guests to open windows, which can introduce street noise.
• Breakfast Buffet Quality: As mentioned, the breakfast buffet has occasionally been described as poor, with issues like stale food and inattentive service, although a la carte options may be better.
• Noise: Due to its central location in the Financial District, outside traffic noise can be an issue, particularly if windows are opened for cooling.
• Renovations/Service Disruption: Some guests have experienced inconveniences due to ongoing renovations, such as closed on-site restaurants, lack of room service, or limited bar access.
• Front Desk Experience: While overall staff sentiment is positive, a few guests have reported less than friendly or welcoming experiences at the front desk.
• No Chromecast: Some rooms reportedly lack Chromecast functionality, which can be a minor disappointment for tech-savvy travelers.
• Infrequent, Older Serious Complaint: An older review from November 2023 on Reddit mentioned "photo/video evidence of mushrooms growing out of the walls and dresser," and a perceived deterioration of quality. This appears to be an isolated, older incident.

Sources

1. kayak.com
2. agoda.com
3. expedia.com
4. michelin.com
5. goldenglobalist.com
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8. thebulkheadseat.com
9. blueskyhospitalitysolutions.com
10. booking.com
11. frequentmiler.com
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15. reddit.com