Hyatt Centric Downtown Minneapolis

Hyatt Centric Downtown Minneapolis: A Comprehensive Review of a Michelin Key Selected Property

The Hyatt Centric Downtown Minneapolis stands as a sophisticated and stylish boutique hotel, earning a Michelin Key selection for its refined offerings in the heart of the city. Housed in a historic building that was once the Minneapolis Athletic Club, the hotel seamlessly blends grand architecture with contemporary design, offering a luxurious and comfortable stay for both leisure and business travelers.

1. Overall Rating & Sentiment

The general consensus among guests is overwhelmingly positive, with many describing their stays as "amazing" and "terrific value." The hotel consistently receives high ratings for its cleanliness, comfortable rooms, and exceptional staff. While some recent significant complaints exist regarding billing issues, the overall sentiment highlights a high-quality experience.

2. Key Highlights

Guests frequently praise several aspects of the Hyatt Centric Downtown Minneapolis:

• Location: Its prime downtown location is a major draw, offering easy access to major attractions and connecting directly to the city's climate-controlled Skyway System.
• Design & Ambiance: The hotel's interior is noted for its beautiful and high-end finishes in both common areas and guestrooms, blending modern luxury with historic charm.
• Amenities: The "massive" and well-equipped 24-hour fitness center, spanning over 6,000 to 7,000 square feet, is a standout feature.
• Service: The staff consistently receives accolades for being wonderful, friendly, helpful, and attentive.

3. Room Quality

The 154 uniquely designed rooms at the Hyatt Centric Downtown Minneapolis are consistently described as spacious, clean, and comfortable. They feature upscale touches, high ceilings, and offer captivating views of the cityscape. Guests appreciate the luxurious bath amenities, spacious marble bathrooms often equipped with both a shower and a large tub, makeup mirrors, and plush bathrobes. Beds are noted for their comfort, featuring pillowtop mattresses with Egyptian cotton sheets, down comforters, and premium bedding. In-room amenities also include 55-inch flat-screen televisions with premium cable channels, laptop-compatible safes, complimentary wireless internet access, desks, and irons/ironing boards. Some guests have noted rooms facing an office tower may have limited natural light.

4. Dining Experience

The hotel features the SIX15 Bar and Restaurant, serving North American cuisine inspired by Minnesota's Nordic roots. The culinary team focuses on freshly sourced ingredients, local brews, and signature cocktails. Guests can enjoy breakfast, lunch, and dinner, with breakfast available for a surcharge (approximately USD 15 to 35 per person). The dining area, with its floor-to-ceiling windows, offers glimpses into downtown life. Room service is also available around the clock. While the breakfast is often praised as excellent, some guests have expressed dissatisfaction with the dinner menu, opting for outside delivery.

5. Service & Staff

The staff at Hyatt Centric Downtown Minneapolis is frequently highlighted as a strong asset, consistently described as friendly, helpful, and exceptional. Guests report that staff members are eager to resolve issues and go "beyond expectations" to make stays enjoyable and comfortable. The multilingual staff further enhances the guest experience.

6. Location & Accessibility

Situated in the heart of downtown Minneapolis at 615 Second Avenue South, the hotel boasts an "excellent" and "perfect" location. It's connected to the city's climate-controlled Skyway System, providing convenient access to various attractions and businesses without having to brave the elements. Key attractions within walking distance include:

• US Bank Stadium (approximately 12-15 minutes walk)
• Target Center (within 10 minutes walk)
• Target Field (within 1 mile, or 7-15 minutes walk)
• Minneapolis Convention Center (within 1 mile)
• The Armory
• Loring Park
• Nicollet Mall

Public transportation options, including METRO Blue Line stations, are also easily accessible, and Minneapolis-St. Paul International Airport is less than a 20-minute drive away.

7. Value & Pricing

While considered a luxury hotel, guests have noted that the room rates can be "incredibly affordable," offering a "terrific value." Typical weeknight prices can average around $155, with weekend nights averaging $146, though prices can vary significantly. February is often cited as the cheapest month to stay, while June can be the most expensive. However, some additional costs to consider include valet parking at approximately $52 per night (or a self-park garage across the street for around $32) and a pet fee of $75 per pet per stay. Breakfast is also an additional charge.

8. Common Complaints

A significant recurring issue that has emerged in recent guest feedback revolves around overbilling and difficulty with refunds. Multiple guests have reported being double-charged or charged incorrect amounts, sometimes months after their stay, with challenges in getting these issues resolved by the hotel staff and corporate. There have also been complaints about a lack of staff responsiveness at the front desk and a less-than-ideal parking situation, particularly regarding accessibility and the process of getting luggage to the hotel from the off-site garage. Some guests sensitive to light have also noted an abundance of nightlights in the rooms, including a bright clock.

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