Hyatt Centric Times Square New York

The Hyatt Centric Times Square New York, a Michelin Key Selected property, consistently receives high praise for its prime location, modern comforts, and exceptional service, making it a highly recommended choice for travelers visiting New York City.

1. Overall Rating & Sentiment

The general consensus for the Hyatt Centric Times Square New York is overwhelmingly positive, with guests frequently describing it as a "fantastic property" and an "outstanding experience". It holds an impressive overall rating of 4.40 out of 5 based on thousands of Google reviews. Many guests express a strong desire to return, highlighting its blend of comfort, convenience, and attentive hospitality. The Michelin Key selection further underscores its reputation for quality and distinction.

2. Key Highlights

Guests consistently love the hotel's unbeatable location, placing them within easy walking distance of major attractions. The staff's kindness, effectiveness, and attentiveness are frequently lauded, contributing significantly to a positive stay. Modern and clean room design, coupled with comfortable amenities and often outstanding city views, also stand out as key highlights. The rooftop bar, Bar54, is a particular favorite for its delicious cocktails and sweeping views of New York City.

3. Room Quality

Rooms at the Hyatt Centric Times Square are consistently described as very clean, modern, and comfortable. They are noted for their well-planned details, including effective lighting, convenient bedside outlets, and practical bathroom hooks. Many reviewers appreciate the spaciousness of the rooms, considering them "large for NYC" standards. Luxurious touches such as rain showers and high-end bedding enhance the comfort. Standard amenities include flat-screen TVs, coffeemakers, in-room refrigerators, and complimentary bottled water. Guests often highlight the "dreamy view" from higher floors, with some rooms offering direct views of Times Square or the broader city skyline. Despite being in a bustling area, rooms are reported to be surprisingly silent.

4. Dining Experience

The hotel features an on-site restaurant, T45 Market, and a popular rooftop bar, Bar54. A breakfast buffet is available, though it often comes with a surcharge. The coffee shop/cafe in the lobby is well-regarded for providing convenient snacks and breakfast options. Room service is also offered, allowing guests to enjoy meals in the comfort of their rooms. Some guests, particularly those with loyalty status, praise the quality and generous offerings of the breakfast. For those with Hotel Collection bookings, a food credit can be an added benefit.

5. Service & Staff

The service and staff at Hyatt Centric Times Square receive effusive praise from guests. They are consistently described as "the nicest, kindest, and most effective," "gracious and prompt in filling all requests," and "very accommodating and genuinely attentive". Numerous anecdotes highlight staff going above and beyond, such as decorating rooms for special occasions like honeymoons and providing thoughtful snack packs. The multilingual staff further enhances the guest experience.

6. Location & Accessibility

The hotel's location is a major draw, frequently described as "unbeatable," "perfect," and "amazing". Situated half a block from Times Square, it offers easy walking access to Broadway theaters, Rockefeller Center, numerous shops, and restaurants. Its proximity to subway stations makes exploring other parts of New York City convenient and safe. Despite being in the heart of the action, rooms are generally quiet, allowing for a peaceful retreat.

7. Value & Pricing

Guests often consider the Hyatt Centric Times Square to offer good value, especially given its prime location in New York City. While rates can fluctuate significantly, particularly during peak seasons, many guests feel the spacious rooms (for NYC) and overall quality justify the cost. Typical prices for rooms can start from around $144, but this can vary greatly depending on the season and demand.

8. Common Complaints

While overwhelmingly positive, some minor recurring issues or criticisms have been noted. The lobby is generally considered to be tiny, which might limit lounging or mingling space. Some guests have mentioned that the elevators can be slow. Valet parking is available but comes at a pricey surcharge. An older review noted a dirty sofa in a suite and poor TV reception. Another guest found the all-or-nothing lighting controls in their room frustrating and bathroom lights dim. For breakfast, some desired more substantial hot meal options beyond sandwiches and pastries at the hotel's restaurant.

Sources

1. booking.com
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3. timessquarenyc.org
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16. frequentmiler.com