Hôtel William Gray
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Hotel Details
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Hôtel William Gray · Montreal, Canada
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Key Highlights
- ✓Hôtel William Gray stands out as a highly acclaimed, Michelin Key Selected property in the vibrant heart of Old Montreal, Canada, consistently receiving exceptional feedback from guests.
Expert Review: Hôtel William Gray
Hôtel William Gray stands out as a highly acclaimed, Michelin Key Selected property in the vibrant heart of Old Montreal, Canada, consistently receiving exceptional feedback from guests.
Overall Rating & Sentiment
The general consensus for Hôtel William Gray is overwhelmingly positive, with guests frequently describing their stays as "fabulous," "wonderful," and "exceptional." It boasts impressive guest scores, including an 18.7 out of 20 on the Michelin Guide's verified guest ratings, 9.4 out of 10 on Hotels.com, and a 9.0 ("Exceptional") on Priceline. The hotel is lauded for its blend of contemporary luxury and historic charm.
Key Highlights
Guests consistently praise several key aspects of Hôtel William Gray. Its prime location in Old Montreal is a major draw, offering easy access to historical sites and attractions. The modern design, artfully integrated within 18th-century heritage buildings, receives high marks for its aesthetic appeal. The hotel's full-service spa, complete with a thermal circuit, is a significant amenity for relaxation. The rooftop terraces, offering impressive views of the city and the St. Lawrence River, are also frequently highlighted as a favorite feature.
Room Quality
The 127 rooms at Hôtel William Gray are described as finely wrought, comfortable, and equipped with high-end amenities. Guests appreciate the plush down comforters, Nespresso machines, and modern high-tech gadgets. Bathrooms are well-appointed with multi-jet rain showers, Frette towels, and luxurious Le Labo bath products. While decor often features neutral tones with splashes of color like mustard yellow, some rooms offer stunning views of the waterfront and Old Montreal's cobblestone streets.
Dining Experience
Hôtel William Gray offers diverse dining options. Maggie Oakes, an upscale farm-to-table steak restaurant named after William Gray's wife, serves all meals, including an à la carte breakfast, and features a living herb wall and aged beef display. Perché, located on the fourth floor, offers a healthy, seafood-centric menu and al fresco seating, typically open during warmer months. The Terrasse William Gray on the eighth floor operates as a winter terrace pop-up restaurant with set menus, providing impressive views. Additionally, the hotel houses Café Olimpico, a local institution known for its Italian coffee culture. The Living Room also features a full bar.
Service & Staff
The service and staff at Hôtel William Gray consistently receive high praise. Guests frequently commend the team for being "wonderful," "fantastic," "friendly," and "helpful." Many reviewers highlight exceptional experiences such as room upgrades and thoughtful welcoming treats, noting that every detail is well taken care of. Concierge staff are also recognized for their excellent recommendations for sightseeing and restaurants.
Location & Accessibility
The hotel's location is a significant strong point, situated "perfectly" in the heart of Old Montreal (Vieux-Montréal). Guests appreciate being within easy walking distance of major attractions such as Place Jacques Cartier, the Notre Dame Basilica, the Old Port, and nearby shopping streets. Its central position makes it an excellent base for exploring the city.
Value & Pricing
Hôtel William Gray is often described as offering "affordable luxury" and providing "exceptional comfort and service at an unbeatable price." While prices can vary, average room rates are around $274 CAD per night, with deals sometimes available for as low as $123-$177 CAD, and higher prices during peak seasons.
Common Complaints
Despite overwhelmingly positive reviews, some minor criticisms have been noted. The outdoor pool is small and out of commission during colder months. While free Wi-Fi is available, some guests have expressed dissatisfaction that a premium high-speed option comes with an extra charge of CAD 9.99 per day. A few guests have mentioned that most rooms lack separate bathtubs, and some find the storage and hanging space in rooms to be limited, particularly for longer stays or winter clothing. The hotel's vibrant and "buzzy" atmosphere, while a draw for many, might not appeal to everyone seeking a quieter environment. Additionally, some guests found the air conditioning could not be set to a sufficiently cool temperature for their preference.
Sources
Google Reviews
1,722 reviews
Recent Guest Reviews
Craig Claridge
Not a complaint but something to watch for, there are ramps and even stairs along the hallways which was unexpected till you recall the hotel is built on a street that goes downhill. My first actual negative remark is that the photos on the hotel website are vastly different from what you get. The photos online show bright spacious room with a wall of windows in the alcove queen room. Our alcove ...
Hopia Hope
Very luxurious hotel. The service was superb! Everyone who worked there are very accommodating. The hotel provided toothbrush, bathrobes and slippers. They also provide ice (no need to get it your self from an ice machine as it should from a 4star hotel). They made our anniversary very romantic and the room we stayed has an amazing view of Old Montreal.
Manuela Mello Guimarães
The best hotel not only in Montreal but in all of Quebec. The front desk staff will help you with whatever you need and even with things you didn't know you would need. The entire staff is wonderful! They are attentive, fun, and very polite. I can only thank them and encourage everyone to stay at this hotel.
Geri Solano
An excellent stay from beginning to end. Beautiful hotel with high-quality toiletries by Le Labo (Santal 33) and bath salts that really elevated the experience. The bed was extremely comfortable, and the room felt calm and relaxing. Service was outstanding front desk and concierge were professional, welcoming, and very helpful with reservations and local recommendations. Would absolutely stay here...
Alex A
Had a wonderful stay at the William Gray in Montreal! Perfect location in the old port with plenty of dining options around. The room was lovely and very spacious. The service here is exceptional and very attentive. The staff is very welcoming and charismatic. Many thanks to Diego, Francesca, and Eddy who made us feel right at home and were super helpful during our stay.
Sophie Bowie
My husband and I had the most incredible experience at Hôtel William Gray for our wedding. From start to finish, everything was seamless thanks to our amazing coordinator, Aline, who was absolutely fantastic. She was attentive, organized, and always one step ahead. Everyone at the venue was kind, professional, and made sure our day went perfectly with zero hiccups. The team even upgraded us to a ...
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