Hotel Cap Diamant
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Hotel Cap Diamant · Quebec City, Canada
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Expert Review: Hotel Cap Diamant
Hotel Cap Diamant in Quebec City, a Michelin Key Selected property, consistently earns high praise for its exceptional service, prime location, and charming, recently renovated interiors. Guests frequently describe their stays as delightful and memorable.
1. Overall Rating & Sentiment
The general consensus for Hotel Cap Diamant is overwhelmingly positive, with many guests rating their experience as "exceptional" or "wonderful". The hotel is celebrated for its boutique charm, making it a highly recommended choice for those visiting Quebec City.
2. Key Highlights
Guests consistently laud Hotel Cap Diamant for several standout features. The attentive and friendly service is a recurring highlight, as is its unbeatable location in Old Quebec, just steps from major attractions like Château Frontenac and Terrasse Dufferin. The hotel's design, blending historical charm with modern elegance after recent renovations, is also highly appreciated. The comfortable accommodations and delicious breakfast further contribute to its appeal.
3. Room Quality
Hotel Cap Diamant offers nine bright and spacious rooms within an 1826 historic building. The rooms feature high ceilings, custom-designed Victorian furniture, and tall windows that may overlook Cap Diamant or the rooftops of the old town. The interiors strike a balance between clean lines and warmth, incorporating wood floors and soft lighting. Modern conveniences such as flat-screen TVs with satellite channels and mini-fridges are provided. Bathrooms come equipped with free toiletries, bath sheets, and sometimes bathrobes, with some featuring a shower/bath combination. While most guests find the beds very comfortable, there was one mention of a bed being hard.
4. Dining Experience
The hotel offers a complimentary continental breakfast each morning, which guests frequently describe as delicious and featuring a variety of goodies. The breakfast room also serves as a comfortable salon area for guests to relax. While the hotel does not have its own full-service restaurant, several dining options, such as Le Feu Sacre and Restaurant Le Saint-Amour, are conveniently located within a short walking distance.
5. Service & Staff
The service and staff at Hotel Cap Diamant receive overwhelmingly positive feedback. Guests frequently describe the staff as "outstandingly accommodating," "informative," "friendly," "helpful," and providing "excellent service." Specific individuals, such as Marie Eve and Erika, have been singled out for their delightful and amazing hospitality. Guests appreciate the warm welcome and the staff's readiness to assist with any questions or needs.
6. Location & Accessibility
The hotel boasts an "amazing" and quiet location in the heart of Old Quebec, making it an ideal base for exploration. It is situated just a few steps from popular landmarks like Château Frontenac and Terrasse Dufferin, and within easy walking distance of most major tourist attractions, shops, and restaurants. The Old Quebec stairways and the Morrin Centre are also nearby. For transport, a bus stop is approximately a 5-minute walk away, and Gare du Palais train station is about 1.1 km distant, or a 20-minute uphill walk from the VIA Rail station. Private parking is available nearby for a fee. It is important to note that Hotel Cap Diamant is an adults-only property and, as an older building, does not have elevators. However, a luggage elevator (dumbwaiter) is available to help with bags.
7. Value & Pricing
Guests generally consider Hotel Cap Diamant to offer good value, especially given its high quality, excellent service, and prime location. Prices for a 1-night stay for two adults can start around CA $138.6, with some deals found as low as $120-$150. The cheapest rates are often available in December and November, and booking on a Thursday or Friday might yield better deals.
8. Common Complaints
While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- Bathroom Concerns: Several guests have reported that bathrooms can be small, with some mentioning sliding doors that do not provide adequate privacy, or very small sinks.
- Noise: As the hotel is in an old building, some guests have mentioned being able to hear their neighbors, indicating potential soundproofing challenges.
- No Elevator: The lack of an elevator can be a challenge for guests with mobility issues, despite the presence of a luggage lift.
- Breakfast Schedule: One guest noted that the breakfast service starts a bit later, at 8:30 AM, which might not suit early risers.
- Housekeeping Inconsistencies: There have been a few instances where guests found that amenities like towels, coffee pods, shampoos, and conditioners were not consistently refilled, requiring them to request replacements.
- Parking Cost: While private parking is available, some guests found the daily fee (around $30-$35) to be expensive.
Sources
Points to Consider
- •While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- •Bathroom Concerns: Several guests have reported that bathrooms can be small, with some mentioning sliding doors that do not provide adequate privacy, or very small sinks.
- •No Elevator: The lack of an elevator can be a challenge for guests with mobility issues, despite the presence of a luggage lift.
Google Reviews
170 reviews
Recent Guest Reviews
Egor Nesterenko
I booked the hotel for my parents' getway weekend in Quebec. Mehdi at the front desk was very kind and thoughtful and went out of his way to acommodate my parents and make sure their stay was comfortable and memorable. Really exceptional service and attentiveness which we really appreciate seeing from a hotel. The hotel itself is quite nice with beautifully designed rooms in a central location - o...
Leigh Merotto
Wow! We are so happy my partner and I stumbled upon this lovely quaint hotel, which really felt more like a bed and breakfast. The interior was beautiful - amazing renovations blending new and old, with exceptional style. The staff were absolutely splendid and the morning breakfast with coffee bar was dreamy! 10/10 would stay again.
Rachel Jacob
I stayed there for one night. They let us check in early by arranging our room (this was very helpful, thank you!) and offered complimentary birthday greeting cards and lotus buiscuits as it was my birthday that day. Things I liked: The room is spacious. Service is excellent. I came across 3 staffs at reception and all were friendly. They let us keep luggage in the hotel after checkout. This was ...
Suzanne Dychuck
Location is great and all the staff were friendly and helpful. However, the bathroom was the worst of any hotel I have stayed in. It was MAYBE 16 square feet. The sliding barn door provided no sound barrier and did not even cover the whole doorway. The tiny sink with a shelf right above it was almost unusable. The water pressure in the shower was poor and the water was lukewarm - not ideal after s...
Mike McDonald
We had an amazing time. Beautiful little hotel, more like a B&B because it only has 6 bedrooms but that made it more romantic and it goes well with QC which is just a beautiful city. The breakfast each morning was fruit, cheese, croissant, juice, and coffee which was perfect for us. We always eat light at breakfast. The service was outstanding from the innkeeper. The location is right in town so i...
Megan Clingman
BUYER BEWARE! I booked this hotel and was really looking forward to my stay due to their excellent reviews. I booked on a third party site and selected the pay at check in option. I was immediately charged more than half of my stay by the hotel as soon as I booked it. When I reached out to them to fix their error they didn't respond to my email or calls. The third party site also reached out to th...
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