Hotel Cap Diamant
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Hotel Details
Location
Quebec City
Canada, North America
Brand
Aman
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Expert Review: Hotel Cap Diamant
Hotel Cap Diamant in Quebec City, a Michelin Key Selected property, consistently earns high praise for its exceptional service, prime location, and charming, recently renovated interiors. Guests frequently describe their stays as delightful and memorable.
1. Overall Rating & Sentiment
The general consensus for Hotel Cap Diamant is overwhelmingly positive, with many guests rating their experience as "exceptional" or "wonderful". The hotel is celebrated for its boutique charm, making it a highly recommended choice for those visiting Quebec City.
2. Key Highlights
Guests consistently laud Hotel Cap Diamant for several standout features. The attentive and friendly service is a recurring highlight, as is its unbeatable location in Old Quebec, just steps from major attractions like Château Frontenac and Terrasse Dufferin. The hotel's design, blending historical charm with modern elegance after recent renovations, is also highly appreciated. The comfortable accommodations and delicious breakfast further contribute to its appeal.
3. Room Quality
Hotel Cap Diamant offers nine bright and spacious rooms within an 1826 historic building. The rooms feature high ceilings, custom-designed Victorian furniture, and tall windows that may overlook Cap Diamant or the rooftops of the old town. The interiors strike a balance between clean lines and warmth, incorporating wood floors and soft lighting. Modern conveniences such as flat-screen TVs with satellite channels and mini-fridges are provided. Bathrooms come equipped with free toiletries, bath sheets, and sometimes bathrobes, with some featuring a shower/bath combination. While most guests find the beds very comfortable, there was one mention of a bed being hard.
4. Dining Experience
The hotel offers a complimentary continental breakfast each morning, which guests frequently describe as delicious and featuring a variety of goodies. The breakfast room also serves as a comfortable salon area for guests to relax. While the hotel does not have its own full-service restaurant, several dining options, such as Le Feu Sacre and Restaurant Le Saint-Amour, are conveniently located within a short walking distance.
5. Service & Staff
The service and staff at Hotel Cap Diamant receive overwhelmingly positive feedback. Guests frequently describe the staff as "outstandingly accommodating," "informative," "friendly," "helpful," and providing "excellent service." Specific individuals, such as Marie Eve and Erika, have been singled out for their delightful and amazing hospitality. Guests appreciate the warm welcome and the staff's readiness to assist with any questions or needs.
6. Location & Accessibility
The hotel boasts an "amazing" and quiet location in the heart of Old Quebec, making it an ideal base for exploration. It is situated just a few steps from popular landmarks like Château Frontenac and Terrasse Dufferin, and within easy walking distance of most major tourist attractions, shops, and restaurants. The Old Quebec stairways and the Morrin Centre are also nearby. For transport, a bus stop is approximately a 5-minute walk away, and Gare du Palais train station is about 1.1 km distant, or a 20-minute uphill walk from the VIA Rail station. Private parking is available nearby for a fee. It is important to note that Hotel Cap Diamant is an adults-only property and, as an older building, does not have elevators. However, a luggage elevator (dumbwaiter) is available to help with bags.
7. Value & Pricing
Guests generally consider Hotel Cap Diamant to offer good value, especially given its high quality, excellent service, and prime location. Prices for a 1-night stay for two adults can start around CA $138.6, with some deals found as low as $120-$150. The cheapest rates are often available in December and November, and booking on a Thursday or Friday might yield better deals.
8. Common Complaints
While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- Bathroom Concerns: Several guests have reported that bathrooms can be small, with some mentioning sliding doors that do not provide adequate privacy, or very small sinks.
- Noise: As the hotel is in an old building, some guests have mentioned being able to hear their neighbors, indicating potential soundproofing challenges.
- No Elevator: The lack of an elevator can be a challenge for guests with mobility issues, despite the presence of a luggage lift.
- Breakfast Schedule: One guest noted that the breakfast service starts a bit later, at 8:30 AM, which might not suit early risers.
- Housekeeping Inconsistencies: There have been a few instances where guests found that amenities like towels, coffee pods, shampoos, and conditioners were not consistently refilled, requiring them to request replacements.
- Parking Cost: While private parking is available, some guests found the daily fee (around $30-$35) to be expensive.
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Points to Consider
- •While overwhelmingly positive, some recurring issues or criticisms have been noted by guests:
- •Bathroom Concerns:** Several guests have reported that bathrooms can be small, with some mentioning sliding doors that do not provide adequate privacy, or very small sinks.
- •No Elevator:** The lack of an elevator can be a challenge for guests with mobility issues, despite the presence of a luggage lift.
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