Hotel Nelligan
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Hotel Details
Location
Hotel Nelligan · Montreal, Canada
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Key Highlights
- ✓Service & Staff: The staff receives exceptional praise for their warmth, attentiveness, and helpfulness, contributing significantly to a positive guest experience.
- ✓Breakfast: Continental breakfast options are available, often described as delicious, amazing, and artisan, with choices of set menus. Additional charges may apply for à la carte items.
Expert Review: Hotel Nelligan
Hotel Nelligan, nestled in the historic heart of Old Montreal, stands out as a highly acclaimed Michelin Key Selected property, consistently praised for its blend of European elegance, timeless charm, and contemporary comforts.
1. Overall Rating & Sentiment
Hotel Nelligan garners an overwhelmingly positive sentiment, consistently receiving "exceptional" ratings from guests, with scores ranging from 9.2 to 9.8 out of 10 across various platforms. It is often described as a beautiful and stylish boutique hotel with a fantastic vibe and ambiance. Travel + Leisure readers have even voted it the Best Urban Hotel in Canada.
2. Key Highlights
Guests consistently rave about several standout features:
- Location: The hotel's prime location in Old Montreal is its most celebrated asset, earning a remarkable 9.81 to 9.9 rating.
- Service & Staff: The staff receives exceptional praise for their warmth, attentiveness, and helpfulness, contributing significantly to a positive guest experience.
- Design & Ambiance: Housed in a refurbished 1850s building, the hotel beautifully merges historic details like exposed brick and stone walls with modern, elegant decor, creating a cozy and luxurious atmosphere.
- Amenities: The rooftop terrace (seasonal), the inviting atrium bar, and multiple on-site dining options are frequently highlighted. A 24-hour fitness center is also available.
3. Room Quality
The rooms at Hotel Nelligan are described as luxurious, spacious, and meticulously designed. They feature a cozy blend of modern furniture and lighting with historic elements such as exposed brick walls. Guests appreciate the stylish furnishings, plush bedding, and neutral color palettes of grays, blues, and beiges. Comfort is paramount, with impossibly plush duvets, Frette bathrobes, hypo-allergenic premium beds, and down comforters ensuring a restful stay. Many rooms offer large windows, some with stunning views of the city or Old Montreal, and some even include gas fireplaces or private terraces overlooking the St. Lawrence River. Modern amenities like flat-screen TVs, free Wi-Fi, minibars, and safes are standard. Bathrooms are spacious, well-equipped, and practical, often featuring granite countertops and bespoke toiletries. Daily turndown service and complimentary bottled water are nice touches. Suites offer additional space with separate living/dining areas and some even feature fully stocked kitchens. Recent renovations have updated bathrooms and public spaces.
4. Dining Experience
Hotel Nelligan boasts an impressive culinary scene with three on-site restaurants catering to diverse tastes:
- Verses Restaurant: A highly-rated French restaurant offering an elegant dinner experience.
- Méchant Boeuf Steakhouse: Known for its relaxed atmosphere, dry-aged meats, and artisanal cocktails.
- Mama C: A modern Greek restaurant that blends Mediterranean flavors with fresh ingredients.
- Terrasse Nelligan: During warmer months, this rooftop terrace provides breathtaking views of the Old Port, along with cocktails and a refreshing menu. An atrium bar serves guests in colder months.
- Breakfast: Continental breakfast options are available, often described as delicious, amazing, and artisan, with choices of set menus. Additional charges may apply for à la carte items.
5. Service & Staff
The hotel's staff consistently receives high praise for their "exceptional performance" and warm hospitality, with a rating of 9.9. Guests describe the team as welcoming, attentive, courteous, and incredibly helpful. Many guests have reported receiving room upgrades, highlighting the staff's accommodating nature. The Clef d'Or concierge service is available 24 hours to assist with various needs, from babysitting to concert tickets.
6. Location & Accessibility
Hotel Nelligan's "superb" and "perfect" location in Old Montreal is a major draw. It places guests amidst charming cobblestone streets and European architecture, just steps away from iconic attractions like Notre-Dame Basilica, the Old Port of Montreal, and the Montreal Science Center. The hotel is also conveniently close to numerous boutiques, cafes, restaurants, and the city's financial district. Public transportation is easily accessible, with a metro station less than a 10-minute walk away. Montreal-Pierre Elliott Trudeau International Airport is approximately a 30-minute drive.
7. Value & Pricing
While Hotel Nelligan's average room price of $343 is higher than Montreal's city average, guests overwhelmingly feel that the value received is "truly unparalleled." The exceptional amenities, service, and prime location are considered well worth the cost, ensuring guests receive "exceptional value for their money."
8. Common Complaints
While generally minor, some recurring issues mentioned by guests include:
- Street Noise: Some rooms, particularly those overlooking an alley, can be subject to noise.
- Construction: Temporary road construction in front of the hotel has been noted, which can affect access or ambiance.
- Internet Connectivity: Occasional internet connectivity issues have been reported by a few guests.
- Parking Costs: Valet parking, while convenient, is considered steep by some at around $48.
- Room Decor: A few guests have noted that some rooms feature "generic wall art" and that "decorative extras are a bit spare overall."
- Breakfast Pricing: While breakfast is available and praised, à la carte items may incur additional charges.
Sources
Points to Consider
- •While generally minor, some recurring issues mentioned by guests include:
- •Internet Connectivity: Occasional internet connectivity issues have been reported by a few guests.
Google Reviews
1,444 reviews
Recent Guest Reviews
Kate Van Steenhuyse
All the staff we interacted with at Nelligan were amazing! We had a lovely stay - there for the holidays with a group of 10. The rooms could use a little minor updating but the bathrooms were great. We hung by the fire repeatedly. The service, drinks, food at Mama C's - all great. The valet (Masta K.?) was so so gracious with allllllll our bags with so many people, presents, etc. Jonathan in conci...
Response from the owner
Dear Ms. Van Steenhuyse,<br><br>Thank you very much for taking the time to share such a generous and detailed review. We are delighted to know that your holiday stay with your group was memorable, and...
Nick Hallden
Last week was our third visit to Montreal, and we had high expectations for Mama C and it did not disappoint. The service was warm and friendly, and the food was truly impeccable ( lamb chops were delicious). Although the drinks took a bit longer than expected, everything else made up for it. The dessert was the highlight of the night. We also had the pleasure of meeting Masta at the front desk o...
Response from the owner
Hello Nicolas and Kaitlyn,<br><br>Thank you so much for your wonderful feedback. We are delighted to hear that your experience at Mama C met your expectations; your comments about the warm service, th...
Suilan Lue
Boutique hotel with truly excellent service. Staff were fantastic - even when my hubby spilled red wine all over their light colored carpet in the lobby, lol. Great location too. Room was nice. Lovely decor throughout the hotel.
Response from the owner
Dear Ms. Lue,<br><br>Thank you very much for taking the time to share your kind review. We are delighted to know that you appreciated the level of service provided by our team, as well as the hotel’s ...
Ivona Bendkowska
We again had an excellent experience at Hotel Nelligan. The staff went out of their way to help us get our preferred room despite our visit taking place during a busy holiday season. The suite was beautiful and our stay very relaxing.
Response from the owner
Dear Ms. Bendkowska,<br><br>Thank you for sharing your experience. We’re delighted to hear you enjoyed another relaxing stay with us!<br><br>We look forward to welcoming you back again.<br><br>Warmest...
John Quist
We had a great stay at the Hotel Nelligan. The rooms were excellent and the location is superb. The staff was exceptional and patient. A fine place to stay!
Response from the owner
Dear Mr. Quist,<br><br>Thank you very much for taking the time to share your kind feedback. We are delighted to know that you enjoyed the comfort of our rooms, our prime location, and especially the a...
Brad Dugard
A Special Trip Made Perfect. Hotel Nelligan is perfectly located in Old Montreal - and it has all the features you'd expect in this neighbourhood - the quaint street front, the exposed brick and beams - but what really shines are the staff. Prior to our stay, I was contacted by the head concierge Jonathan - who wanted to ensure we were all set for our stay. I placed two special requests to be in ...
Response from the owner
Dear Mr. Dugard,<br><br>Thank you very much for taking the time to share your experience. We are delighted to hear that your special trip unfolded just as you had hoped and that our team, including Jo...
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