SoHo Hotel Toronto

SoHo Hotel Toronto: A Comprehensive Review of a Michelin Key Selected Property

The SoHo Hotel Toronto, a distinguished Michelin Key Selected property, generally garners high praise for its prime downtown location, spacious and stylish rooms, and dedicated service. While guests frequently laud its modern design and excellent amenities, some minor inconsistencies and pricing concerns are occasionally noted.

1. Overall Rating & Sentiment

The overall sentiment for SoHo Hotel Toronto is largely positive, with many guests describing it as a "wonderful hotel" and an "exceptional boutique hotel". It holds a "Very Good" to "Exceptional" rating across various platforms, often achieving high scores for cleanliness, comfort, and location. Its Michelin Key selection underscores its commitment to providing a memorable and singular experience, moving beyond mere amenities to focus on the overall guest journey.

2. Key Highlights

Guests consistently highlight several standout features:

• Location: Its unparalleled position in the heart of Toronto's Entertainment and Financial Districts is a major draw, placing guests steps away from major attractions and dining.
• Service: The staff frequently receives accolades for being friendly, helpful, responsive, and professional.
• Room Design & Comfort: The "extra large" and "luxurious" rooms with contemporary design are a significant highlight.
• Amenities: The hotel offers an indoor saltwater pool, a hot tub, a steam room, and a state-of-the-art fitness center with personal trainers, contributing to a premier urban sanctuary. It is also a pet-friendly property.

3. Room Quality

The rooms at SoHo Hotel Toronto are celebrated for their "chic, modern Canadian design with a timeless appeal". Guests enjoy "extra large rooms" with dedicated dressing areas, luxurious marble washrooms featuring heated floors, soaking tubs, and elaborately functional shower stalls. Premium bedding, including Frette Italian sheets and down comforters, ensures comfort, while bedside smart controls and entertainment options like movies-on-demand, DVD players, and TVs with phone casting capabilities add to the modern experience. Some rooms also boast balconies or terraces, and residence suites offer fully equipped kitchens and laundry facilities for longer stays.

4. Dining Experience

The hotel offers several on-site dining options, primarily centered around Italian cuisine. Moretti provides a lively atmosphere with pizzas from a wood-burning oven, and Moretti Caffé is an Italian-inspired coffee house offering light breakfast options, panini, and pizza al taglio. Continental breakfast is available daily for a fee. In-room dining services are also available for guests to enjoy meals from the comfort of their rooms.

5. Service & Staff

The service at SoHo Hotel Toronto is often described as a major strength, with staff being "incredibly helpful and lovely" and providing "fantastic check-in service". Reviewers consistently commend the front desk staff for being "kind and responsive" and "excellent". Concierge services are highly regarded for their expertise in guiding guests through Toronto's dining and entertainment districts. However, a few guests have expressed disappointment with service quality and communication issues with the front desk.

6. Location & Accessibility

The SoHo Hotel Toronto boasts an exceptional location at 318 Wellington Street West, placing it in the "heart of downtown" and Toronto's "Financial District," often likened to "midtown Manhattan". It is highly convenient for business travelers, shoppers, and theatre-goers alike. Major attractions such as the CN Tower, Rogers Centre, Metro Toronto Convention Centre, and Ripley's Aquarium of Canada are all within walking distance. Public transport is easily accessible, with Union Train Station and St. Andrew subway station nearby. The hotel offers valet parking (for a fee) and can arrange airport transfers from Billy Bishop Toronto City Airport and Toronto Pearson International Airport. The property is also committed to accessibility, offering accessible rooms and facilities.

7. Value & Pricing

As a luxury boutique hotel and a Michelin Key Selected property, the SoHo Hotel Toronto commands a premium price. Standard rooms can range from approximately $213 to $412 per night, with suites potentially ranging from $432 to over $5,403. While many guests feel the experience justifies the cost, some reviews suggest that the amenities may not always fully warrant the expense, particularly when additional taxes, which can add over 20% to the room cost, are factored in.

8. Common Complaints

Despite its high ratings, a few recurring criticisms have been noted:

• Service Inconsistencies: While generally praised, some guests have reported disappointment with overall service quality or specific communication issues with the front desk.
• Room Condition: A small number of reviews mention "dated" bathrooms or uncomfortable beds, with some suggesting the property, despite renovations, may not feel entirely "5-star luxury" throughout.
• Amenity Issues: Occasional complaints include cold pool water or non-functional whirlpools.
• Pricing Perception: Some guests feel certain aspects are "overpriced" or that advertised photos may be "misleading" in representing the current state of the property.
• Gym Crowding: The fitness center can sometimes be busy due to use by SoHo residents.

Sources

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