Hotel Number Nine
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Hotel Details
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Hotel Number Nine · Florence, Italy
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Expert Review: Hotel Number Nine
Hotel Number Nine in Florence, Italy, a Michelin Key Selected property, consistently earns high praise from guests for its blend of historic charm, modern luxury, and exceptional service. Housed in a beautifully restored 17th-century palazzo, the hotel offers a sophisticated and tranquil retreat in the heart of the Renaissance city.
Overall Rating & Sentiment
Hotel Number Nine generally receives superb ratings, with guest scores often around 9.1 out of 10. The overwhelming sentiment is one of delight and satisfaction, with many guests describing their stay as "simply perfect" and "beyond expectations."
Key Highlights
Guests consistently laud the hotel's central location, exquisitely designed interior, and outstanding service. The luxurious and free spa, complete with a Turkish bath, jacuzzi, and sauna, is frequently highlighted as a fantastic bonus. Other key attractions include the comfortable beds, well-appointed rooms, and the quality of the breakfast. The hotel's unique blend of classic refinement and modern style, coupled with its focus on art, culture, and well-being, creates an exclusive and tranquil oasis.
Room Quality
The 40 to 53 individually designed rooms and suites are celebrated for their comfort, tasteful decoration, and beautiful aesthetics. Each room offers personal touches, such as designed ceramics and patterned upholstery, reflecting local Italian heritage with global influences. Guests frequently mention spacious layouts and amenities like feather-soft Simmons beds, Dedar fabrics, Diptyque delicacies, and sumptuous marble bathrooms. Rooms are also equipped with soundproofing, a mini-fridge/bar, and tea/coffee making facilities, ensuring a restful and convenient stay. Complimentary room upgrades for special occasions or as a gesture of hospitality are also a noted positive experience for some guests.
Dining Experience
Hotel Number Nine offers a highly-rated breakfast with a wide array of options, including continental, Italian, full English/Irish, vegetarian, vegan, gluten-free, and American choices. Guests praise the quality of the breakfast and the fast, efficient service. The hotel features an on-site "Nine Bistro" or "Daisy's Restaurant," which operates as a dining club offering an "iconic dinner show" with live music and refined cuisine. There is also a lounge bar and a cozy coffee shop for additional dining and relaxation.
Service & Staff
The service at Hotel Number Nine consistently receives glowing reviews, with staff described as "amazing," "exceptionally friendly," "helpful," "attentive," and "professional." Guests report that the staff go "above and beyond" to ensure a perfect stay, assisting with everything from excellent restaurant recommendations to booking tours and train tickets. Special efforts to make celebrations memorable, such as room upgrades and treats for anniversaries, are also highlighted.
Location & Accessibility
The hotel boasts an exceptional and "perfect" central location on Via dei Conti, 9, making it ideal for exploring Florence's historical and cultural attractions on foot. It is a mere "stone's throw" or a few minutes' walk from the Duomo and the Medici Chapels. Other major sights like Piazza di Santa Maria Novella, the Basilica of Santa Maria Novella, Piazza della Signoria, and Ponte Vecchio are also within easy walking distance (5-10 minutes). The Santa Maria Novella Train Station is conveniently located approximately 500 meters away, making it easily accessible for travelers.
Value & Pricing
While considered a luxury property, Hotel Number Nine is generally rated well for its value for money, with a score of 8.6. Prices for a 1-night stay for two adults can start from approximately $229-$260, though the average price can be around $518 per room. Guests often feel that the exceptional experience, luxurious amenities, and prime location justify the cost, offering "incredible value" compared to other hotels in Florence.
Common Complaints
The primary point to note for potential guests is that access to the hotel's luxurious spa and fitness center is subject to an extra charge, typically €25 per person per day. Additionally, children under 14 years of age are not permitted in the spa or fitness center. For guests traveling with pets, a fee of €30 per pet, per night, applies. While less frequently mentioned, some sources indicate that the property may not have elevators in all sections, which could be a consideration for guests with mobility concerns.
Sources
Google Reviews
506 reviews
Recent Guest Reviews
Ronit Maitra
Hotel Firenze Number Nine is a true 5-star gem in the heart of Florence. It’s just a 7-minute walk to the Duomo and about 15 minutes to Palazzo Vecchio, the Uffizi, and Accademia. The location is surrounded by excellent local restaurants away from the typical tourist traps. The hotel is immaculate and the staff is incredibly warm and helpful. They really went above and beyond trying to accommodat...
Response from the owner
Dear Ronit Maitra,<br><br>Thank you for taking the time to share such a wonderfully detailed and glowing review of your stay at Hotel Number Nine. We are absolutely thrilled to read your comments.<br>...
J C
Booked a large suite with tall ceilings and big windows. It was very comfy. The front desk was excellent and helpful at all times. The room was excellent (the bed post decorations might need to be screwed on a bit tighter), the service items were plentiful and the cleaning service was meticulous. The hotel is centrally located and you can walk everywhere in 15 minutes. Literally you pass all t...
Response from the owner
Dear J C,<br><br>Thank you for sharing such a beautiful description of your experience at our Hotel.<br>We are delighted to understand you completely enjoyed Hotel Number Nine and we hope to welcome y...
오승민
This is the third hotel I've stayed at during my trip to Italy. It was the hotel I had the highest expectations for, but it was also the one that fell the most short of those expectations. First of all, it seems that the staff lack training in customer service. While the housekeeping was of a high standard, the training for the front desk staff seemed comparatively insufficient. The layout of the ...
Response from the owner
Dear Seungmin Oh,<br><br>Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear that we did not meet your expectations.<br><br>We are very pleased ...
Meriam
Very disappointing experience — absolutely not worthy of a 5-star rating. The room I received was not the one I booked. It didn’t match the description or photos shown on the website, and when I raised the issue, I was denied a refund or compensation. On top of that, the hotel uses unreliable third-party partners, which led to this booking issue in the first place. Yet, they take no responsibility...
Response from the owner
Dear Meriam,<br><br>Thank you for taking the time to share your feedback.<br><br>We would like to clarify that your reservation was honored correctly by our hotel. The room category you were assigned ...
fahd majiduddin
This hotel is an absolute gem! Staff, in particular Saeed, are super helpful. I normally only stay at larger chain hotels, but after staying at Hotel No. 9 I will look for more brands like this. The entire hotel is very well kept and elegant. The location is great, near great restaurants and shopping. Stay here when in Florence.
Response from the owner
Dear Fahd Majiduddin,<br><br>Thank you for your enthusiastic five-star review!<br><br>We are delighted that you found our hotel to be an absolute gem and we appreciate you acknowledging the elegance o...
Ernie Avino
Great location. Multiple entrances so a bit confusing to check in. Friendly staff. SOA books up quick so reserve services. Concierge very helpful in making dinner reservations close by.
Minor
