Hotel Indigo Nanjing Garden Expo

Hotel Indigo Nanjing Garden Expo, a Michelin Key Selected property, offers guests a captivating blend of luxurious comfort and unique local immersion within the picturesque setting of the Nanjing Garden Expo Park.

Overall Rating & Sentiment

The general consensus for Hotel Indigo Nanjing Garden Expo is overwhelmingly positive, with guests frequently describing it as an "excellent resort hotel" and a "shining star in the hospitality industry". It boasts an impressive overall rating of 9.5 out of 10 on Trip.com and a perfect 10.0 on Agoda, with outstanding scores across categories such as value, facilities, cleanliness, location, and staff performance.

Key Highlights

Guests consistently praise the hotel for several standout features:

• Design & Ambiance: The hotel's design is highly acclaimed for capturing the local essence, featuring a unique industrial style inspired by traditional Chinese gardens and integrating mineral elements like stone textures and metallic accents. Its layout with rooms around courtyards creates the feel of a local village.
• Exceptional Service: The staff are frequently highlighted for being attentive, detailed, incredibly friendly, and professional, often going above and beyond to ensure a memorable stay.
• Spacious Rooms & Views: Many guests love the spacious rooms, some featuring private courtyards, balconies, or terraces, offering delightful garden or valley views.
• Comprehensive Amenities: The hotel provides a range of facilities including an indoor swimming pool, a 24-hour fitness center, hot spring baths, and even barbecue facilities, contributing to a convenient and comfortable stay.

Room Quality

The rooms at Hotel Indigo Nanjing Garden Expo are designed as havens of comfort and style. They are elegantly furnished with welcoming decor, featuring modern amenities and plush bedding. Guests can expect air-conditioning, private bathrooms with bathrobes and hairdryers, a well-stocked mini-bar, a capsule coffee machine, and flat-screen televisions. Many rooms also offer charming balconies or terraces where guests can enjoy garden or valley views. The design incorporates unique industrial elements and local influences, with some rooms having windows that open to birdsong.

Dining Experience

The hotel offers a diverse and high-quality dining experience. The modern restaurant serves a delectable array of Chinese, local, Asian, and international cuisines for lunch and dinner. Breakfast is particularly well-regarded, with a rich buffet spread that includes American, full English/Irish, continental, and Asian options, including the "internet-famous beef noodles". The MAI restaurant, whose name means "pulse" in Chinese, is distinctively designed to resemble geologists' tents from nearby mine bases and features a terrace that offers perfect sunrise views. A cozy coffee shop and barbecue facilities are also available for more casual dining.

Service & Staff

The service and staff at Hotel Indigo Nanjing Garden Expo are consistently lauded as exceptional. Guests commend the team for their friendly, attentive, and professional demeanor, noting that they frequently go "above and beyond" to ensure guest satisfaction. Examples of outstanding hospitality include a warm welcome at check-in, considerate assistance with questions, and prompt, thoughtful resolution of issues, such as offering complimentary tickets to the Garden Expo and afternoon tea after a minor maintenance problem. Front desk staff and managers are also noted for regularly checking in with guests to ensure comfort.

Location & Accessibility

The hotel enjoys an enviable and tranquil location within the Nanjing Garden Expo Park, offering serene surroundings with mountains and waterways. It overlooks the Regeneration Garden valley and flower terrace, providing breathtaking views. While described as being in a "central area of Nanjing" for certain attractions, its primary appeal is its integration with the Garden Expo, making it ideal for short-distance travelers seeking a peaceful escape. Nearby attractions include the Yangshan Quarry and Nanjing Happy Magic Water Cube, a 25-minute walk away, and Golden Eagle Outlets Plaza. Nanjing Lukou International Airport is approximately a 35-39 minute drive, and South Nanjing Railway Station is about 40 minutes away by taxi. The hotel also offers a complimentary shuttle service. Limited parking is available on-site.

Value & Pricing

Guests consistently rate the Hotel Indigo Nanjing Garden Expo highly for its value, often remarking on its "exceptional value for money". While specific pricing varies, it is generally considered to offer affordable luxury. The opportunity to receive complimentary tickets to various attractions during promotional events further enhances its perceived value. Breakfast buffet typically costs around CNY 168 per person.

Common Complaints

Despite overwhelmingly positive feedback, a few minor issues have been noted by guests:

• The swimming pool is described as being small.
• One guest experienced the cafe on the second floor being too hot due to a lack of air conditioning.
• An isolated incident of a broken ceiling-mounted showerhead was reported, posing a potential hygiene concern.
• A guest mentioned the absence of a doorman to assist with luggage upon a late-night arrival during cold weather.
• Some visitors felt that the summer weather was too hot for extensive outdoor activities, suggesting autumn or spring as ideal times to visit.

Sources

1. trip.com
2. agoda.com
3. ihg.com
4. hksinc.com
5. michelin.com
6. ihg.com
7. hotels-nanjing.com
8. booking.com
9. hotelsinnanjing.com
10. almosafer.com
11. banyantree.com
12. trip.com
13. klook.com