Park Hyatt Shanghai

Park Hyatt Shanghai: A Comprehensive Review of a Michelin Key Selected Property

The Park Hyatt Shanghai, nestled within the iconic Shanghai World Financial Center (SWFC), offers a luxurious experience high above the bustling city. Occupying floors 79 to 93, this Michelin Key Selected property is celebrated for its breathtaking panoramic views, sophisticated design, and exceptional amenities.

1. Overall Rating & Sentiment

The general consensus for Park Hyatt Shanghai is overwhelmingly positive, with guests frequently describing it as "exceptional" and a "definitive 5-star luxury hotel". Reviewers highlight its ability to provide a tranquil and calm retreat from the hectic city below. Many guests consider it among the best hotels in Shanghai, offering unparalleled views and a high standard of service.

2. Key Highlights

Guests consistently praise several aspects of the Park Hyatt Shanghai:

• Stunning Views: The hotel's prime location ensures awe-inspiring panoramic views of the Bund, Huangpu River, and the Lujiazui skyline from nearly every room and public area.
• Elegant Design: The interior design, crafted by Tony Chi & Associates, is a sophisticated blend of modern Chinese aesthetics and understated luxury, featuring earthy tones, natural materials, and contemporary Chinese art.
• Spacious Rooms: The accommodations are noted for their generous size, high ceilings, and well-appointed layouts.
• Infinity Pool: The 85th-floor infinity pool is a spectacular feature, offering incredible views and a serene swimming experience, often described as being "in the clouds."
• Exceptional Breakfast: The breakfast buffet receives high acclaim for its quality, variety, and the stunning backdrop of the city.

3. Room Quality

Park Hyatt Shanghai's rooms are consistently lauded as some of the finest in the city. Standard rooms range from 55 to 710 square meters (592 to 710 sq ft) and feature high ceilings (3.1 meters or 10 feet), creating an expansive and luxurious feel. The design incorporates a modern Chinese aesthetic with minimalist decor, monochromatic dark tones, and light-toned furniture, evoking the comfort of an opulent home.

Rooms come equipped with deep soaking tubs, rainfall showerheads, separate sitting areas, dining tables, and 49-inch Smart TVs. Many boast "over-the-top, high-tech toilets" and comprehensive electronic controls for lighting and window shades. Guests frequently highlight the supremely comfortable bedding and the walk-in dressing rooms. While most rooms offer breathtaking city views, those facing the Bund are particularly sought after.

4. Dining Experience

The hotel features three restaurants and a bar/lounge. "100 Century Avenue Steakhouse," located on the 91st floor, is a signature restaurant offering a modern grill menu with prime beef, seafood, and poultry, all complemented by floor-to-ceiling windows and stunning city views. The "100 Century Avenue Cantonese" restaurant also provides magnificent views.

Breakfast, served at 100 Century Avenue, is a significant highlight, described as "beyond belief" and "second to none." It offers an extensive semi-buffet with Western and Shanghainese-style dishes, live cooking stations for noodles, eggs, and pancakes, and includes vegan and vegetarian options. The quality and variety of food are consistently praised. Other dining options include afternoon tea and various other culinary experiences.

5. Service & Staff

Guest feedback generally praises the service and staff for being "excellent," "incredibly warm and welcoming," "helpful," and "friendly." Staff attention to detail and concierge services are often mentioned positively. However, some isolated instances mention staff being rushed or communication with the front desk being occasionally difficult, especially regarding specific requests like room upgrades. Despite these occasional inconsistencies, the overall sentiment is that the service meets the high standards expected of a luxury hotel.

6. Location & Accessibility

The Park Hyatt Shanghai is situated in the heart of the Lujiazui business district in Pudong, occupying the 79th to 93rd floors of the Shanghai World Financial Center. This prime location offers unparalleled views of the Bund, the Oriental Pearl Tower, and other iconic skyscrapers.

It's particularly convenient for business travelers due to its financial district setting. For tourists, the hotel is a 15-minute walk (via elevated walkways) to the Lujiazui metro station, providing easy access to major sightseeing attractions. The Shanghai World Financial Center itself has dining options and observation floors, offering entertainment within the same building. While the Pudong side is the financial hub, some suggest staying on the Puxi side for a more immersive cultural experience, depending on travel purpose.

7. Value & Pricing

The Park Hyatt Shanghai is a luxury property, and its pricing reflects that. Average room rates are around $359 USD, although prices can start from approximately US$228 or HK$1,822.53 (around $233 USD). This is significantly higher than the city's average room rate of approximately $100 USD. Despite the higher cost, many guests feel it offers "exceptional value for money" and is "worth staying at" due to the unique experience, stunning views, and high level of service and amenities. Booking through programs like World of Hyatt or American Express Fine Hotels + Resorts can sometimes offer additional benefits or free nights.

8. Common Complaints

While largely positive, some recurring criticisms include:

• Service Inconsistencies: Some guests have noted occasional issues with service, such as staff being rushed in restaurants or difficulties with specific requests at the front desk.
• A/C Issues: A few reviews mention problems with the central air conditioning, leading to uncomfortable room temperatures.
• Smog Affecting Views: On days with heavy smog, the breathtaking views that are a key highlight of the hotel can be obscured, making it feel like being "in the clouds."
• Minor Room Design Critiques: While generally praised, some guests have found minor aspects of room design, like TV placement or the size of window seats, to be less than ideal in certain room types.
• Location for Tourists: While well-connected, some tourists might prefer staying on the Bund (Puxi side) for easier access to historical sites and a different cultural immersion.

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