Conrad Los Angeles

The Conrad Los Angeles, a Michelin Key Selected property, is frequently praised as a luxurious and stylish addition to Downtown LA's hotel scene, often being described as a new favorite by guests.

Overall Rating & Sentiment

The general consensus for Conrad Los Angeles is overwhelmingly positive, with many guests rating it highly (e.g., 9.0 "Wonderful" and 10 "Exceptional" on Booking.com). Reviewers consistently describe it as a luxurious, stylish, and beautiful hotel that provides an exceptional and pampered stay. Many find it a fantastic, modern luxury experience.

Key Highlights

Guests particularly love the hotel's stunning design and architecture, including its sculptural elements and serene palette of natural hues. The impressive rooftop common spaces, which include a 16,000-square-foot pool terrace offering captivating city views, are a major draw. The exceptional dining experiences curated by acclaimed Chef José Andrés are also a significant highlight. Furthermore, the prime location in the heart of Downtown LA and the attentive service consistently receive high praise. The full-service spa, complete with facials, massages, a sauna, steam room, and 24-hour gym, adds to its exceptional amenities.

Room Quality

The rooms at Conrad Los Angeles are described as new, upscale, and luxurious. They feature a modern and chic design, with floor-to-ceiling glass windows that provide plenty of natural light and city views, including the Walt Disney Concert Hall. Guests appreciate the custom-paneled white oak wood walls and perks like built-in wardrobes and Nespresso machines. Beds are noted as very comfortable, and rooms come with high-tech controls for lighting and window shades. The bathrooms often feature a semi-open design, with some reviewers noting great showers with good water pressure and Byredo Mojave Ghost amenities. While some rooms are spacious, certain lead-in categories might be considered a little compact by some, though still with a pleasant minimalist design.

Dining Experience

The dining experience at Conrad Los Angeles is a major highlight, with menus designed by Michelin-starred Chef José Andrés.

• San Laurel is the signature restaurant, offering bold Spanish flavors with California's finest seasonal ingredients, and provides stunning views of the Walt Disney Concert Hall. It's open for breakfast, lunch, and dinner, with breakfast items like tortilla el camino and toast montaditos being standouts.
• Agua Viva, now known as Alto for private events, was a chic rooftop restaurant with beach club vibes.
• The Beaudry Room is a fantastic cocktail bar and restaurant serving experimental cocktails and exquisite tapas.
• Airlight is located at the infinity pool, offering vibrant handheld bites and effervescent cocktails. Guests generally find the food options great and well-presented, often sourced from local farmers' markets. However, dining can be pricey, with one guest noting a $50 breakfast for standard items via room service, including fees and gratuity.

Service & Staff

The service and staff at Conrad Los Angeles receive consistent high praise. Guests describe them as top-notch, incredibly attentive, kind, friendly, and personable without being overbearing or fussy. The hotel also offers a convenient concierge service accessible via text, allowing guests to make requests or ask questions without leaving their room.

Location & Accessibility

The hotel boasts a prime location in the heart of Downtown Los Angeles, situated across the street from the Walt Disney Concert Hall. It is part of The Grand LA complex, which is set to feature luxury retailers and entertainment venues. The location is excellent for tourists looking to explore famous art museums, performance centers, and attractions like The Broad Museum and Crypto.com Arena, many of which are within walking distance. While some guests initially found the street-level entrance a bit confusing, a tip suggests using the valet entrance on 1st Street for easier access to the 10th-floor lobby.

Value & Pricing

The Conrad Los Angeles is a luxury property, and its pricing reflects this. Cash rates were initially high, around $700 per night, but have since stabilized, often starting around $350-$500 per night. There is typically a $30 daily destination fee, which commendably often includes a $30 daily food and beverage credit and use of the house car. However, guests frequently note that food, beverage, and spa services can be quite expensive, with prices described as "shocking" or "pricey". For Hilton Honors members, standard room rewards start at 90,000 points per night.

Common Complaints

While generally very positive, some recurring issues and criticisms include:

• High Prices: The cost of food, beverages, and spa services are frequently mentioned as being very expensive.
• Valet Parking: The hotel typically only offers valet parking, which can be an additional cost.
• Room Upgrades: Some Hilton loyalty members reported receiving weak room upgrades, despite the hotel being new.
• Street Entrance: The initial entry from the street can be somewhat anticlimactic or confusing for first-time visitors, as the lobby is on the 10th floor.
• Noise: On weekends, some guests have reported hearing loud music from outside, as if in a nightclub.
• Room Size: While most rooms are well-designed, some found the lead-in rooms to be relatively compact.
• Bathroom: One review noted that the water pressure in the shower could be improved.

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