citizenM London Shoreditch

citizenM London Shoreditch, a Michelin Key Selected property, offers a modern, high-tech, and vibrant stay in one of London's most dynamic neighborhoods. It is frequently lauded for its design-conscious approach, excellent service, and prime location, making it a popular choice for both leisure and business travelers seeking a "luxe for less" experience.

1. Overall Rating & Sentiment

The overall sentiment for citizenM London Shoreditch is overwhelmingly positive, with guests consistently praising its contemporary style and efficient services. Review platforms often show high ratings, with Booking.com giving it an "Excellent" score of 8.7, highlighting particularly strong scores for staff (9.4), location (9.2), and cleanliness (9.2). The hotel's selection for a Michelin Key further underscores its quality, identifying it as a "very special" property.

2. Key Highlights

Guests are particularly fond of the hotel's distinctive blend of modern design, innovative technology, and lively communal areas. The "funky" and "quirky" interior, adorned with large-scale art and stylish Vitra furniture, creates an inviting atmosphere. The efficient use of technology, with in-room iPads controlling lighting, temperature, entertainment, and blinds, is a recurring highlight. The "friendly and lively lounge/bar/restaurant area" and co-working spaces are also significant draws, encouraging a social environment.

3. Room Quality

The rooms at citizenM London Shoreditch are characterized by their "minimalist and simple" yet "well-thought-out" design, maximizing comfort within a compact space. Each room features an "XL king bed" with a comfortable mattress and luxury Italian linen, often positioned under a wall-to-wall window. Other key amenities include a powerful rain shower with a large overhead rainfall showerhead, mood lighting, an international plug system, and effective blackout blinds, which are particularly appreciated for a good night's sleep in a bustling area. While storage is limited, it is designed efficiently, including an embedded safe that can double as a shelf. A common observation is the absence of in-room tea and coffee making facilities.

4. Dining Experience

The hotel's canteenM operates as a 24/7 bar and restaurant, providing a convenient option for guests at any time. The breakfast is a buffet style, described as "very good" and "belly-busting good," offering a range of fresh items including hot dishes like eggs, bacon, and sausages, as well as pastries, cereals, and fresh fruit. While breakfast is not complimentary, it is available for a fee. canteenM also offers salads, sandwiches, and warm dishes for lunch and dinner, transforming into a bar in the evening with cocktails and beers on tap.

5. Service & Staff

The staff, often referred to as "ambassadors," receive consistent praise for their "exceptional," "super friendly," and "helpful" demeanor. Guests appreciate their welcoming attitude and enthusiasm for the hotel and its art. Check-in is a streamlined self-service process using touchscreens, often with staff readily available to assist, ensuring a quick and easy arrival.

6. Location & Accessibility

citizenM London Shoreditch boasts an enviable location in the heart of Shoreditch, a vibrant and "hipster heartland" known for its street art, independent shops, cafes, and nightlife. Despite being centrally located, the hotel is tucked away on a side road, offering a relatively quiet stay even on busy nights. It offers excellent accessibility, being less than a 5-minute walk from Shoreditch High Street Overground station and within a 5-10 minute walk of Old Street Tube station. Popular attractions like Old Spitalfields Market and Brick Lane are also just a short walk away. The hotel provides various accessibility features, including elevators and mobility-accessible rooms.

7. Value & Pricing

Many guests consider citizenM London Shoreditch to offer excellent value, especially given its prime London location and stylish offerings. While room rates can vary, previous reports indicated prices between £200 and £325, with discounts for members. Recent searches on KAYAK show prices ranging from approximately £79 to £327, depending on the booking and room type. The hotel's "Value for money" scores on booking sites are generally good, reflecting guest satisfaction with the cost-to-experience ratio.

8. Common Complaints

While largely positive, some minor criticisms include the compact size of the rooms, though this is a characteristic of the citizenM brand and often anticipated by guests. The absence of in-room tea and coffee facilities is noted by some. Occasional issues with the in-room TV's picture quality or intermittent service have been reported. Additionally, one review mentioned a fixed showerhead making it difficult to shower without getting one's head wet. The initial ground-floor lobby, dominated by a spiral staircase, can feel "impersonal" or "confusing" before guests reach the more inviting main public areas on the first floor.

Sources

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2. michelin.com
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16. londonhotelsuk.net
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