citizenM Amstel Amsterdam

citizenM Amstel Amsterdam, a Michelin Key Selected property, consistently impresses guests with its modern design, tech-savvy amenities, and prime location, offering an "affordable luxury" experience in the heart of Amsterdam.

1. Overall Rating & Sentiment

The general consensus for citizenM Amstel Amsterdam is overwhelmingly positive, with an impressive overall rating of 8.8/10 based on over 3,100 reviews. Guests frequently describe their stays as "exceptional" and praise the hotel's blend of comfort and style.

2. Key Highlights

Guests consistently highlight several standout features of citizenM Amstel Amsterdam:

• Modern Design: The hotel boasts bold, contemporary design with designer furnishings, curated artworks, and stylish communal living areas that encourage relaxation and social interaction.
• Innovative Amenities: The integration of smart technology, particularly the in-room iPad (MoodPad) for controlling various room functions, is a popular feature.
• Excellent Service: The staff receives high praise for being friendly, helpful, professional, and available 24/7.
• Prime Location: Situated in Amsterdam's historical canal ring, the hotel offers superb accessibility to public transport and major attractions.
• Comfortable Beds: The XL king-size beds with luxury mattresses are frequently mentioned for their comfort, contributing to a good night's sleep.

3. Room Quality

The rooms at citizenM Amstel Amsterdam are cleverly designed to be compact yet highly efficient and comfortable. They are described as very clean, well-appointed, minimalist, and posh. Each room features an XL king bed, a powerful rainfall shower, and a private bathroom. A key highlight is the in-room iPad, or "MoodPad," which allows guests to control everything from the lighting (including changing colors), blackout blinds, curtains, and temperature, to the Smart TV and radio channels. Guests can also stream content from their own devices to the TV via Chromecast. Some rooms include a small fridge and a safe. While the sink is often located within the main room area, reviews indicate great water pressure and quick heating showers.

4. Dining Experience

The hotel's dining hub, canteenM, operates 24/7, offering a vibrant social space that doubles as a café and bar. A hearty breakfast buffet is served daily, featuring a wide selection including high-quality croissants, yogurt with granolas, fresh fruit, a variety of breads, cheese, charcuterie, hummus, smoked salmon, and hot food like bacon, scrambled eggs, and Dutch mini pancakes (poffertjes). Guests appreciate the ample choices for breakfast, including barista-brewed coffee. In the evenings, canteenM transforms into a stylish bar, offering craft cocktails and refreshing beverages. For additional dining, an excellent bakery serving focaccia, pastries, and coffee is conveniently located next door.

5. Service & Staff

The service and staff at citizenM Amstel Amsterdam consistently receive exceptional feedback, with many reviews highlighting their friendliness, helpfulness, and professionalism. Staff members are well-trained, multi-task, and are available 24/7 to assist with check-in (at self-service kiosks), prepare coffee, and offer local tips and recommendations. They are often lauded for creating a welcoming and safe environment, with one guest noting a "warm friendly chat when getting a coffee."

6. Location & Accessibility

The hotel boasts a fantastic central location in Amsterdam's canal ring, near the Amstel River, in the Amsterdam-Centrum area. Its accessibility is a major plus, being just a minute's walk from Weesperplein Metro Station and having a tram stop directly outside the hotel. This allows for effortless exploration of the city, with quick connections to major districts and cultural sites. Key attractions like the Royal Theater Carré, Artis Zoo, Dutch National Opera & Ballet, Rembrandt House, and the Rijksmuseum are all within easy reach. Traveling to and from the hotel is also convenient, with Amsterdam Centraal Railway Station a short metro ride away and Schiphol Airport accessible in under 30 minutes by public transport.

7. Value & Pricing

citizenM Amstel Amsterdam positions itself as offering "affordable luxury" and is generally considered good value for money, especially given its modern design, amenities, and central location. Room rates typically range from approximately $128 to $300, which can be slightly above the city's average but is justified by the elevated experience provided. The hotel's emphasis on providing everything guests need without unnecessary extras contributes to its value proposition.

8. Common Complaints

While overwhelmingly positive, some recurring points of feedback include:

• Compact Room Size: The rooms, though efficiently designed, are often described as small or compact, which some guests might find less spacious than preferred.
• Bathroom Layout: The design where the sink is located within the main room, rather than a separate bathroom area, has been noted, with some guests mentioning privacy concerns.
• No Kettle in Room: A few guests have mentioned the absence of a kettle for tea or coffee in the room.
• Locked Front Door: For security reasons, the hotel's front door is always locked, requiring a room key or staff assistance for entry, which a few guests found slightly inconvenient.

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