citizenM Charles-de-Gaulle

citizenM Charles-de-Gaulle, a Michelin Key Selected property at Charles de Gaulle Airport, stands out as a modern and efficient option for travelers seeking convenience and contemporary style.

1. Overall Rating & Sentiment

The general consensus for citizenM Charles-de-Gaulle is overwhelmingly positive, with high ratings across various platforms. It consistently receives "Wonderful" to "Excellent" feedback, with an impressive Michelin Guide Guest Score of 19.4 out of 20. Guests frequently praise its modern design, prime airport location, and comfortable amenities, often describing it as a "hip," "trendy," and "stress-free" experience. The hotel is considered a top choice for airport stays, particularly for layovers.

2. Key Highlights

Guests consistently highlight several aspects that make citizenM Charles-de-Gaulle a popular choice:

• Design & Ambiance: The hotel's "chic modern design" and "vibrant boutique experience" are frequently lauded, with stylish communal "living room" areas that offer a comfortable and welcoming atmosphere. These spaces often feature contemporary art.
• Technology: The high-tech rooms, controlled by an in-room iPad or the citizenM app, are a significant draw, allowing guests to manage lighting, temperature, blinds, TV, and music.
• Convenience: Its proximity to the airport and 24-hour food and beverage service are major advantages for travelers.
• Comfort: The large, comfortable beds are often mentioned as a luxury after long flights.

3. Room Quality

Rooms at citizenM Charles-de-Gaulle are described as "small but efficiently designed," "very clean," and "modern." Each room features a plush king-size bed with a pillowtop mattress, a power rain shower, and a flat-screen TV. Despite their compact size (around 14m²), the functional use of space is a recurring positive point. All rooms are soundproofed and air-conditioned, ensuring a restful stay. The unique bathroom setup, often described as a "semi-transparent bubble" with changing light effects, adds to the modern aesthetic.

4. Dining Experience

The hotel offers a 24-hour restaurant and bar, known as canteenM, providing flexibility for travelers with varying schedules. The breakfast buffet is frequently praised, with many guests describing it as "excellent," "outstanding," and "fresh and tasty." Beyond breakfast, guests have enjoyed the food quality, with specific mentions of good pizza and yellow curry. Barista-made coffee and freshly made cocktails are also available around the clock.

5. Service & Staff

The staff at citizenM Charles-de-Gaulle generally receive high marks for their "friendly," "helpful," "attentive," and "exceptional" hospitality. While the hotel utilizes a self-service kiosk system for express check-in and check-out, staff are readily available to assist. This combination aims for a seamless and stress-free experience.

6. Location & Accessibility

The hotel boasts an "ultra-convenient location" directly adjacent to Paris-Charles de Gaulle Airport. It is just a short 3 to 5-minute walk from Terminal 3 and the Roissypole Station. From Roissypole, guests can easily access other terminals via the free CDGVal internal rail shuttle. It's important to note that citizenM does not provide its own shuttle service. While ideal for airport transfers and layovers, the hotel is not conveniently located for exploring central Paris, which is about 22-25 km away (e.g., Disneyland Paris, Eiffel Tower).

7. Value & Pricing

citizenM positions itself as an "affordable luxury" option. Room rates vary depending on the season and demand, with prices often ranging from $96 to $166 per night, making it competitive, especially compared to the average hotel room price in Paris. Guests generally find it offers good value for money, appreciating the high-quality amenities and services for the price. However, breakfast (approximately €17-20) and parking (around €25 per day) are additional costs.

8. Common Complaints

While generally well-received, some recurring issues or criticisms include:

• Room Size: The rooms are consistently noted as being small, which may not suit all travelers, particularly those staying for more than one night or traveling with significant luggage.
• Service at Reception: While staff are largely praised, some guests have reported issues with slow check-in processes or less-than-stellar customer service at the reception desk.
• Food Quality: Despite praise for specific items like breakfast, there have been some general complaints regarding the overall food quality.
• Value for Price (Specifics): Some guests express dissatisfaction with the value, particularly concerning parking fees and refund processes.
• Shower Design: The design of the shower, sometimes with a "flimsy shower curtain" or low divider, occasionally leads to water escaping onto the bathroom floor.
• Technology Glitches: Isolated instances of room control iPads not functioning perfectly have been reported, such as difficulty turning off specific lights.
• Self-Check-in System Reliability: The automated check-in system, while designed for speed, has been noted as not always being fully reliable.

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