citizenM London Bankside

citizenM London Bankside: A Comprehensive Review of a Michelin Key Selected Property

The citizenM London Bankside stands out as a stylish, modern, and high-tech hotel that has garnered a strong positive reputation among guests and has been recognized as a Michelin Key Selected property. It offers a unique blend of innovative design, efficient service, and a prime location, making it a popular choice for both leisure and business travelers seeking a smart and comfortable stay in the heart of London.

1. Overall Rating & Sentiment

The general consensus for citizenM London Bankside is overwhelmingly positive, with excellent ratings across various platforms. On Booking.com, it scores an impressive 8.6 out of 10 based on over 3,905 reviews, with high marks for location (9.2), staff (9.2), cleanliness (9.0), and comfort (9.0). Guests frequently describe it as a "fantastic property" and appreciate its "clean, comfortable and modern" atmosphere. The hotel is often praised for its "innovation" and how "hi-tech and efficient everything was".

2. Key Highlights

Guests consistently laud citizenM London Bankside for several key aspects:

• Design & Technology: The hotel's modern, trendy design and extensive use of smart technology are frequently highlighted. Guests love the ability to control room features via an in-room iPad or MoodPad.
• Location: Its excellent location in Bankside, a short walk from major attractions like the Tate Modern, Borough Market, and the Millennium Bridge, is a significant draw. The area is described as quiet, clean, secure, and walkable, with easy access to public transport.
• Service & Staff: The staff receives consistent praise for being friendly, welcoming, helpful, and efficient.
• Communal Spaces: The "huge communal space" and "nice lobby to relax" are appreciated by guests who enjoy the cozy nooks for working, socializing, or simply unwinding. The "coworking spaces" are also a plus for business travelers.

3. Room Quality

The rooms at citizenM London Bankside are characterized by their compact yet "clever, space-efficient design". They are consistently described as clean, modern, and comfortable, featuring XL king-sized beds with pillowtop mattresses and premium bedding. A standout feature is the in-room iPad (MoodPad) which allows guests to control ambient lighting, black-out blinds, curtains, temperature, TV, and radio channels. The bathrooms are equipped with powerful rainfall showers or hydromassage showers and eco-friendly toiletries. Many guests appreciate the soundproofing, ensuring a peaceful night's sleep. Some reviews mention the option of rooms with spectacular views.

4. Dining Experience

The hotel's dining experience centers around "canteenM," a 24/7 establishment that serves a variety of options. Guests can enjoy barista-brewed coffee and hot breakfasts, including vegetarian options. For lunch and dinner, there are salads, vitrine sandwiches, and warm dishes. In the evenings, canteenM transforms into a bar, offering signature cocktails and beers on tap. While breakfast options are generally well-received, some older reviews mentioned them as a point of criticism.

5. Service & Staff

The service at citizenM London Bankside is frequently highlighted as a strong point. Guests consistently commend the staff for being "kind, welcoming and helpful". Reviews describe them as friendly and efficient, contributing significantly to a positive guest experience. The self-service check-in kiosks are noted for being fast and independent, though staff are always available for assistance.

6. Location & Accessibility

citizenM London Bankside boasts an "excellent" and "great location" in the South Bank area. It's just a 2-minute walk from the Tate Modern, near Borough Market, and approximately 10 minutes from London Bridge and the Millennium Bridge. Southwark Underground Station is a short 7-minute walk away, providing easy access to the rest of London. The neighborhood is described as walkable, quiet, clean, and good for shopping, offering a balance of being slightly away from major tourist traps while still being close to most London sights.

7. Value & Pricing

While specific pricing can fluctuate, KAYAK reviews from the last two weeks indicate room prices at citizenM London Bankside ranged from $163 to $195. Guests generally perceive the hotel as offering good value for money, especially given its modern amenities, excellent location, and high level of cleanliness. Some older reviews, however, note that prices have increased over time. The hotel often runs member exclusive offers and packages, including discounts on stays and weekends.

8. Common Complaints

While largely positive, some recurring minor criticisms have been noted:

• Room Size: A common comment, particularly in older reviews, is that the rooms can be compact. However, many guests also acknowledge the "clever, space-efficient room design" makes the most of the space.
• Breakfast Options: While generally positive, some older reviews mentioned limited breakfast options as a minor issue. Current descriptions suggest a wider array of choices at canteenM.
• Temperature Control: A few reviews have mentioned being mindful of room temperature, suggesting it might be a point to consider for some guests.

Sources

1. booking.com
2. hotels.com
3. journalistgeocultures.com
4. michelin.com
5. michelin.com
6. marriott.com
7. kayak.com
8. hotels.com
9. expedia.com