citizenM London Bankside
Selected
Check Availability & Prices
Find the best rates for citizenM London Bankside.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Brand
CitizenM
Location
citizenM London Bankside · London, United Kingdom
Explore More Hotels
Expert Review: citizenM London Bankside
citizenM London Bankside: A Comprehensive Review of a Michelin Key Selected Property
The citizenM London Bankside stands out as a stylish, modern, and high-tech hotel that has garnered a strong positive reputation among guests and has been recognized as a Michelin Key Selected property. It offers a unique blend of innovative design, efficient service, and a prime location, making it a popular choice for both leisure and business travelers seeking a smart and comfortable stay in the heart of London.
1. Overall Rating & Sentiment
The general consensus for citizenM London Bankside is overwhelmingly positive, with excellent ratings across various platforms. On Booking.com, it scores an impressive 8.6 out of 10 based on over 3,905 reviews, with high marks for location (9.2), staff (9.2), cleanliness (9.0), and comfort (9.0). Guests frequently describe it as a "fantastic property" and appreciate its "clean, comfortable and modern" atmosphere. The hotel is often praised for its "innovation" and how "hi-tech and efficient everything was".
2. Key Highlights
Guests consistently laud citizenM London Bankside for several key aspects:
- Design & Technology: The hotel's modern, trendy design and extensive use of smart technology are frequently highlighted. Guests love the ability to control room features via an in-room iPad or MoodPad.
- Location: Its excellent location in Bankside, a short walk from major attractions like the Tate Modern, Borough Market, and the Millennium Bridge, is a significant draw. The area is described as quiet, clean, secure, and walkable, with easy access to public transport.
- Service & Staff: The staff receives consistent praise for being friendly, welcoming, helpful, and efficient.
- Communal Spaces: The "huge communal space" and "nice lobby to relax" are appreciated by guests who enjoy the cozy nooks for working, socializing, or simply unwinding. The "coworking spaces" are also a plus for business travelers.
3. Room Quality
The rooms at citizenM London Bankside are characterized by their compact yet "clever, space-efficient design". They are consistently described as clean, modern, and comfortable, featuring XL king-sized beds with pillowtop mattresses and premium bedding. A standout feature is the in-room iPad (MoodPad) which allows guests to control ambient lighting, black-out blinds, curtains, temperature, TV, and radio channels. The bathrooms are equipped with powerful rainfall showers or hydromassage showers and eco-friendly toiletries. Many guests appreciate the soundproofing, ensuring a peaceful night's sleep. Some reviews mention the option of rooms with spectacular views.
4. Dining Experience
The hotel's dining experience centers around "canteenM," a 24/7 establishment that serves a variety of options. Guests can enjoy barista-brewed coffee and hot breakfasts, including vegetarian options. For lunch and dinner, there are salads, vitrine sandwiches, and warm dishes. In the evenings, canteenM transforms into a bar, offering signature cocktails and beers on tap. While breakfast options are generally well-received, some older reviews mentioned them as a point of criticism.
5. Service & Staff
The service at citizenM London Bankside is frequently highlighted as a strong point. Guests consistently commend the staff for being "kind, welcoming and helpful". Reviews describe them as friendly and efficient, contributing significantly to a positive guest experience. The self-service check-in kiosks are noted for being fast and independent, though staff are always available for assistance.
6. Location & Accessibility
citizenM London Bankside boasts an "excellent" and "great location" in the South Bank area. It's just a 2-minute walk from the Tate Modern, near Borough Market, and approximately 10 minutes from London Bridge and the Millennium Bridge. Southwark Underground Station is a short 7-minute walk away, providing easy access to the rest of London. The neighborhood is described as walkable, quiet, clean, and good for shopping, offering a balance of being slightly away from major tourist traps while still being close to most London sights.
7. Value & Pricing
While specific pricing can fluctuate, KAYAK reviews from the last two weeks indicate room prices at citizenM London Bankside ranged from $163 to $195. Guests generally perceive the hotel as offering good value for money, especially given its modern amenities, excellent location, and high level of cleanliness. Some older reviews, however, note that prices have increased over time. The hotel often runs member exclusive offers and packages, including discounts on stays and weekends.
8. Common Complaints
While largely positive, some recurring minor criticisms have been noted:
- Room Size: A common comment, particularly in older reviews, is that the rooms can be compact. However, many guests also acknowledge the "clever, space-efficient room design" makes the most of the space.
- Breakfast Options: While generally positive, some older reviews mentioned limited breakfast options as a minor issue. Current descriptions suggest a wider array of choices at canteenM.
- Temperature Control: A few reviews have mentioned being mindful of room temperature, suggesting it might be a point to consider for some guests.
Sources
Points to Consider
- •While largely positive, some recurring minor criticisms have been noted:
- •Breakfast Options: While generally positive, some older reviews mentioned limited breakfast options as a minor issue. Current descriptions suggest a wider array of choices at canteenM.
Google Reviews
2,334 reviews
Recent Guest Reviews
Jonathan Adams
Had to give the rooms a 4, as they are so small. However, it’s a selling point too. The rooms are cool — and no more than you really need. The lobby, however, is worth the trip. Stylish but warm — featuring a pretty large bar in the center and space in the back for the morning’s buffet. My pet peeve is how can you have a co-working space when it’s hard to find outlets?? That said — this is probab...
Sevval Giden
My stay at citizenM London Bankside was truly exceptional from start to finish. The hotel itself is modern, stylish, and perfectly located, but what really made the experience unforgettable was the incredible staff. A special thank you to ‘’’ Omario ‘’’at the front desk professional, welcoming, and genuinely helpful. He made check-in smooth and set the tone for a fantastic stay. ‘’’ Tyana ‘’’, ha...
Vincenzo Ingrosso
Excellent stay at citizenM London Bankside from 29/12/2025 to 03/01/2026. Everything was great from start to finish. The hotel is modern, stylish and very well maintained. The room was comfortable, the bed extremely cozy and the quality of sleep outstanding. Breakfast was amazing: high quality, great variety and absolutely worth it. A special mention goes to the staff: on 01/01/2026, we noticed th...
Aaryan Aggarwal
The location is spot on, close to the river, Tate Modern, and easy transport everywhere. The rooms are small but cleverly designed, with a seriously comfortable bed and lights you can control without moving, which feels like luxury after a long day. The lobby is relaxed and social, more cool living room than hotel, and the staff actually seem happy to be there. Biggest unexpected win is the M&S di...
Aj Sal
This hotel is a walking distance from Southwark station. The receptionists were welcoming and very professional. The reception area had lovely decor, the room was a good size,nicely decorated and every space was put to good use. The TV, curtains and lights were controlled by an iPad that was assigned to the room. The room didn't have a fridge or bottled water but there were pitchers close to the r...
Leigh Bissett
CitizenM Bankside is a well-decorated, stylish hotel with a trendy, modern vibe. The staff are reasonably welcoming on arrival, and at first glance the place feels promising. Unfortunately, the experience quickly dips beneath the surface gloss. The rooms have no tea or coffee facilities — a surprising omission for a hotel at this price point. If you do fancy a hot drink, you’ll need to head downs...
Similar Hotels You Might Like
citizenM Tower of London Hotel
London
citizenM London Shoreditch
London
citizenM Glasgow
Glasgow
citizenM Schiphol Airport
Amsterdam
citizenM Roma Isola Tiberina
Rome
citizenM Charles-de-Gaulle
Charles de Gaulle Airport
