citizenM Amsterdam South
Selected
Check Availability & Prices
Find the best rates for citizenM Amsterdam South.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Brand
CitizenM
Location
citizenM Amsterdam South · Amsterdam, Netherlands
Explore More Hotels
Expert Review: citizenM Amsterdam South
citizenM Amsterdam South stands out as a "Michelin Key Selected" property, earning widespread acclaim for its distinctive modern design, high-tech amenities, and exceptional service. Guests consistently praise its vibrant atmosphere and efficiency, making it a popular choice for both business and leisure travelers seeking a contemporary experience in Amsterdam.
1. Overall Rating & Sentiment
The overall sentiment for citizenM Amsterdam South is overwhelmingly positive, with guests frequently rating it "Excellent." Booking.com gives it an impressive 8.6 out of 10 based on over 5,700 reviews, highlighting strong scores for staff (9.4), cleanliness (9.0), and location (8.8). Hotels.com shows similar high ratings, with 9.4 for cleanliness, 9.0 for location, and 9.6 for staff and service. The hotel is lauded for its smart concept and comfortable, well-designed spaces.
2. Key Highlights
Guests consistently love several aspects of citizenM Amsterdam South:
- Design & Amenities: The hotel's unique, modern, and quirky design, along with its automated, tech-savvy rooms, is a major draw. The communal "living rooms" equipped with iMacs and comfortable seating are appreciated for work, relaxation, and socializing.
- Comfort: The XL king-sized beds with luxurious linen are a recurring highlight, described as "very comfortable" and even "dreamy."
- Service & Staff: The staff, referred to as "Ambassadors," receive glowing reviews for being "super friendly," "helpful," "professional," and "approachable."
- Location: Its convenient location near major transport links is highly valued.
3. Room Quality
The rooms at citizenM Amsterdam South are characterized by their modern, efficient, and technologically advanced design. Each room features wall-to-wall windows, mood lighting, and an extra-large king bed that spans the width of the room. Guests can control various room functions, including lights, black-out blinds, curtains, temperature, and TV/radio channels, using a provided iPad or the free citizenM app. Smart TVs offer free on-demand films, and guests can also stream content via Chromecast. The bathroom facilities typically consist of a transparent pod within the room, featuring a powerful rainfall shower and sometimes a hydromassage showerhead. While often described as "small" or "compact," guests generally find them "clean" and "cleverly designed" for functionality. Accessible rooms are available with roll-in showers.
4. Dining Experience
The hotel's on-site establishment, "canteenM," functions as a 24/7 bar-restaurant. It offers a breakfast buffet with a diverse selection, including continental, vegetarian, vegan, and gluten-free options. While breakfast is available from 6:00 AM to 11:00 AM, it generally incurs an extra charge (around EUR 18 per person). For lunch and dinner, canteenM provides a menu of sandwiches, sushi, and warm meals. In-house baristas serve freshly prepared coffee, and in the evening, the bar offers exotic cocktails, draught beers, and champagne. Guests generally find the food "lovely" and satisfactory for quick meals, though some note it's not a massive selection.
5. Service & Staff
The service at citizenM Amsterdam South consistently receives high praise, with staff often being cited as a standout feature. They are known as "Ambassadors" and are trained to handle a variety of tasks, from check-in and check-out to bartending, making coffee, and offering local recommendations. Guests describe them as "approachable," "friendly," "helpful," and "super professional." This multi-talented approach contributes to a welcoming and efficient guest experience.
6. Location & Accessibility
Located in the modern Zuideramstel neighborhood, also known as Zuidas, citizenM Amsterdam South offers excellent accessibility. It is a mere 5-minute walk from Amsterdam Zuid Railway Station and just 130-427 meters from the Prinses Irenestraat tram stop. These public transport links provide direct access to the city center, including Dam Square (25 minutes) and Central Station (30 minutes). The hotel is also conveniently situated near the RAI Conference Center (750 meters/5-10 minute walk), the World Trade Center Amsterdam, and Beatrixpark. Schiphol Airport is a short train ride away. The property is noted for being fully accessible, offering wheelchair-accessible paths, public bathrooms, and registration desks, with accessible rooms featuring roll-in showers.
7. Value & Pricing
Guests generally consider citizenM Amsterdam South to offer good value for money, reflected in its 8.4 rating for "Value for money" on Booking.com. Room prices can vary significantly, ranging from approximately $81 to $707, with an average nightly rate around $159. November is typically the cheapest month to book, with prices averaging around $140, while July tends to be the most expensive, at around $340 per night.
8. Common Complaints
While largely positive, some recurring criticisms include:
- Room Size: The most frequent complaint is that the rooms can feel "small" or "cramped," especially for two people with luggage, as the concept prioritizes efficiency over expansive space.
- Bathroom Privacy: The transparent pod design for the shower and toilet within the room can be an issue for guests desiring more privacy.
- Windows: Guests sometimes express disappointment that the wall-to-wall windows cannot be opened to air out the room.
- Breakfast Cost: While the breakfast is well-regarded, it is an additional charge, which some guests note.
- Minor Issues: Occasional reports mention air conditioning not being warm enough or isolated instances of cleanliness oversights.
Sources
Points to Consider
- •While largely positive, some recurring criticisms include:
- •Room Size: The most frequent complaint is that the rooms can feel "small" or "cramped," especially for two people with luggage, as the concept prioritizes efficiency over expansive space.
- •Bathroom Privacy: The transparent pod design for the shower and toilet within the room can be an issue for guests desiring more privacy.
- •Minor Issues: Occasional reports mention air conditioning not being warm enough or isolated instances of cleanliness oversights.
Google Reviews
2,636 reviews
Recent Guest Reviews
Charlotte Funnell
I liked my one night here, but if I return to Amsterdam I'll try a different Marriott brand. Pros: very clean and quiet rooms (soundproofing is excellent, including from hallway noise); comfortable beds; room was ready in the morning after red eye; price was good; location convenient to metro/tram and airport. Cons: no gym; room layout, while exactly as described, does not afford much privacy or...
Jessica
Absolutely one of the best hotels I have ever stayed in as an avid traveler. The staff are on point...incredibly responsive, kind, professional and it's genuine. They are just good people. Rooms are impeccably clean, very comfortable, and high tech; very inviting lobby space, amazing food and coffee, particularly the breakfast that you can add to your stay and is well worth it. Special thanks ...
Martin C
Great hotel for a solo traveller visiting for business. Check-in staff were really friendly and helpful. Having stayed in other CitizenM hotels, the rooms are consistent with the usual layout and style. The room was also quiet and I didn’t hear noise from any other rooms or outside. The only downsides were that the in-room safe wasn’t working and the iron in the Iron Room didn’t function properly....
Antonin
I had a great experience there. The staff was extremely kind and helpful. Rooms are cute especially considering the price which is low if you compare to Centrum where for almost double you only have a bed in a weird hostel. Transports are very close, you can be in the city center in 15/20mn and Ziggo Dome in 25mn. Area is safe. No room service but 24/7 food downstairs that you can take to your roo...
Klaus Seiersen
Extremely modern hotel. I have never seen anything like it. For a 50 year old man, you are really out of your comfort zone. It looks like something out of a scifi movie made in the 1960s. Why is the toilet in the middle of my room!? The checkin is selfserv, guided by staff. It is slow and doesn't add value to the customer experience. In the rooms, everything is controlled by an iPad. It is slow to...
Response from the owner
Dear citizen Klaus,<br><br>Thank you for taking the time to share your thoughts with us. We completely understand that our style may not be for everyone — citizenM is indeed a unique and modern experi...
Simon Bangs
From the moment we walked through the door, we genuinely felt welcomed and valued — the team at CitizenM were warm, upbeat, and proactively helpful in a way that instantly put us at ease. Yes, it’s a compact hotel, but honestly, every amenity you could want for a comfortable stay is there… plus a few clever touches you’d normally expect from somewhere much pricier. The room was cosy and brilliant...
