citizenM Amsterdam South

citizenM Amsterdam South stands out as a "Michelin Key Selected" property, earning widespread acclaim for its distinctive modern design, high-tech amenities, and exceptional service. Guests consistently praise its vibrant atmosphere and efficiency, making it a popular choice for both business and leisure travelers seeking a contemporary experience in Amsterdam.

1. Overall Rating & Sentiment

The overall sentiment for citizenM Amsterdam South is overwhelmingly positive, with guests frequently rating it "Excellent." Booking.com gives it an impressive 8.6 out of 10 based on over 5,700 reviews, highlighting strong scores for staff (9.4), cleanliness (9.0), and location (8.8). Hotels.com shows similar high ratings, with 9.4 for cleanliness, 9.0 for location, and 9.6 for staff and service. The hotel is lauded for its smart concept and comfortable, well-designed spaces.

2. Key Highlights

Guests consistently love several aspects of citizenM Amsterdam South:

• Design & Amenities: The hotel's unique, modern, and quirky design, along with its automated, tech-savvy rooms, is a major draw. The communal "living rooms" equipped with iMacs and comfortable seating are appreciated for work, relaxation, and socializing.
• Comfort: The XL king-sized beds with luxurious linen are a recurring highlight, described as "very comfortable" and even "dreamy."
• Service & Staff: The staff, referred to as "Ambassadors," receive glowing reviews for being "super friendly," "helpful," "professional," and "approachable."
• Location: Its convenient location near major transport links is highly valued.

3. Room Quality

The rooms at citizenM Amsterdam South are characterized by their modern, efficient, and technologically advanced design. Each room features wall-to-wall windows, mood lighting, and an extra-large king bed that spans the width of the room. Guests can control various room functions, including lights, black-out blinds, curtains, temperature, and TV/radio channels, using a provided iPad or the free citizenM app. Smart TVs offer free on-demand films, and guests can also stream content via Chromecast. The bathroom facilities typically consist of a transparent pod within the room, featuring a powerful rainfall shower and sometimes a hydromassage showerhead. While often described as "small" or "compact," guests generally find them "clean" and "cleverly designed" for functionality. Accessible rooms are available with roll-in showers.

4. Dining Experience

The hotel's on-site establishment, "canteenM," functions as a 24/7 bar-restaurant. It offers a breakfast buffet with a diverse selection, including continental, vegetarian, vegan, and gluten-free options. While breakfast is available from 6:00 AM to 11:00 AM, it generally incurs an extra charge (around EUR 18 per person). For lunch and dinner, canteenM provides a menu of sandwiches, sushi, and warm meals. In-house baristas serve freshly prepared coffee, and in the evening, the bar offers exotic cocktails, draught beers, and champagne. Guests generally find the food "lovely" and satisfactory for quick meals, though some note it's not a massive selection.

5. Service & Staff

The service at citizenM Amsterdam South consistently receives high praise, with staff often being cited as a standout feature. They are known as "Ambassadors" and are trained to handle a variety of tasks, from check-in and check-out to bartending, making coffee, and offering local recommendations. Guests describe them as "approachable," "friendly," "helpful," and "super professional." This multi-talented approach contributes to a welcoming and efficient guest experience.

6. Location & Accessibility

Located in the modern Zuideramstel neighborhood, also known as Zuidas, citizenM Amsterdam South offers excellent accessibility. It is a mere 5-minute walk from Amsterdam Zuid Railway Station and just 130-427 meters from the Prinses Irenestraat tram stop. These public transport links provide direct access to the city center, including Dam Square (25 minutes) and Central Station (30 minutes). The hotel is also conveniently situated near the RAI Conference Center (750 meters/5-10 minute walk), the World Trade Center Amsterdam, and Beatrixpark. Schiphol Airport is a short train ride away. The property is noted for being fully accessible, offering wheelchair-accessible paths, public bathrooms, and registration desks, with accessible rooms featuring roll-in showers.

7. Value & Pricing

Guests generally consider citizenM Amsterdam South to offer good value for money, reflected in its 8.4 rating for "Value for money" on Booking.com. Room prices can vary significantly, ranging from approximately $81 to $707, with an average nightly rate around $159. November is typically the cheapest month to book, with prices averaging around $140, while July tends to be the most expensive, at around $340 per night.

8. Common Complaints

While largely positive, some recurring criticisms include:

• Room Size: The most frequent complaint is that the rooms can feel "small" or "cramped," especially for two people with luggage, as the concept prioritizes efficiency over expansive space.
• Bathroom Privacy: The transparent pod design for the shower and toilet within the room can be an issue for guests desiring more privacy.
• Windows: Guests sometimes express disappointment that the wall-to-wall windows cannot be opened to air out the room.
• Breakfast Cost: While the breakfast is well-regarded, it is an additional charge, which some guests note.
• Minor Issues: Occasional reports mention air conditioning not being warm enough or isolated instances of cleanliness oversights.

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