citizenM Schiphol Airport

citizenM Schiphol Airport in Amsterdam, a Michelin Key Selected property, consistently receives high praise for its modern design, exceptional convenience, and smart amenities, making it a popular choice for travelers transiting through or visiting the city.

1. Overall Rating & Sentiment

The general consensus for citizenM Schiphol Airport is overwhelmingly positive, with an impressive average rating of 8.5/10 from over 21,000 reviews and an excellent location score of 9.4/10. Guests frequently describe it as an "excellent hotel" with a chic, cool, and modern ambiance. It is recognized for its well-managed operations and high degree of digitization, contributing to a comfortable stay.

2. Key Highlights

Guests consistently love several aspects of citizenM Schiphol Airport:

• Location: Its unparalleled proximity to the airport terminals and train stations is a major highlight, often cited as being just a few minutes' walk away.
• Design & Ambiance: The hotel's modern, funky, and stylish design, including vibrant communal "living rooms" filled with artwork and cozy furniture, creates a welcoming and engaging atmosphere.
• Technology: The innovative use of in-room iPads to control everything from lighting and temperature to entertainment and blackout blinds is a highly appreciated feature.
• Comfort: The gigantic, comfortable king-size beds and soundproof rooms are frequently mentioned as providing excellent rest, crucial for airport hotels.
• 24/7 Services: The round-the-clock availability of the CanteenM restaurant and bar is a significant convenience for travelers with varying schedules.

3. Room Quality

The rooms at citizenM Schiphol Airport are described as compact yet brilliantly designed for efficiency and comfort. Each room features an XL king-size bed, a powerful rain shower, and a flat-screen TV. A standout feature is the iPad control system, which allows guests to adjust room lights (including mood lighting), temperature, blackout blinds, curtains, and TV/radio channels. Guests can also stream content from their own accounts (Netflix, Prime, Disney+) to the TV via Chromecast. The rooms are consistently reported as being spotless and soundproof, ensuring a quiet environment despite the airport location. However, some older room styles feature a "futuristic glass-walled bathroom pod" or "circular cubicle" for the toilet and shower directly within the room, which some guests find lacking in privacy. Newer rooms may offer a more separated bathroom setup.

4. Dining Experience

The hotel's CanteenM operates 24/7, serving as both a restaurant and a lively bar.

• Breakfast: A comprehensive buffet breakfast is offered daily from 6 AM to 11 AM (for an additional fee of approximately EUR 19). It includes a variety of freshly baked pastries and breads, cold cuts, cheeses, hot dishes (like eggs and sausages), healthy juices, smoothies, and quality barista coffee. Vegan and vegetarian options are emphasized.
• All-Day Dining: Throughout the day and night, CanteenM provides a selection of snacks, salads, sandwiches, and warm dishes, catering to jetlagged cravings or late-night arrivals.
• Bar: In the evenings, the space transforms into a vibrant bar offering a selection of beers and tasty cocktails.

5. Service & Staff

The staff at citizenM Schiphol Airport are frequently lauded for their excellent hospitality. They are described as friendly, welcoming, well-trained, and providing great service. Known as "ambassadors," they are multilingual and readily available to assist guests, even with the largely self-service check-in and check-out process. Guests appreciate their helpfulness and engaging demeanor.

6. Location & Accessibility

The hotel boasts an "excellent" and "top" location directly adjacent to Amsterdam Schiphol Airport, minimizing travel stress. It's typically a 2-7 minute walk from the main terminals and train stations, meaning no shuttle service is required. This direct access allows for quick train connections to Amsterdam city center (approximately a 20-minute ride) and various business districts, making it convenient for both layovers and city exploration. The hotel is also wheelchair accessible, with amenities like elevators to upper floors. Nearby points of interest include the Rijksmuseum Amsterdam Schiphol and the World Trade Center Schiphol Airport, both within a short walk.

7. Value & Pricing

Guests generally consider citizenM Schiphol Airport to offer good value for money, describing it as "affordable luxury." While prices can vary, typical nightly rates for a double room are often found in the range of $105 to $177. The hotel's unique blend of modern amenities, comfort, and prime airport location contributes to its perceived value.

8. Common Complaints

While overwhelmingly positive, some recurring criticisms include:

• Room Size & Bathroom Privacy: The compact nature of the rooms is sometimes noted, and the design of the "glass-walled bathroom pods" for the shower and toilet can lead to a lack of privacy, especially when sharing a room with someone other than a very close partner.
• Breakfast Cost: The breakfast is not complimentary and incurs an additional fee, which some guests mention.

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