Ace Hotel Brooklyn
One Michelin Key

Hotel Details
Brand
Ace Hotel
Hotel Group
Amex THC
Location
Ace Hotel Brooklyn · Brooklyn, United States
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Expert Review: Ace Hotel Brooklyn
The Ace Hotel Brooklyn, a distinguished Michelin Key One-Keys property, offers a unique and highly praised experience in the heart of Brooklyn. Guests consistently highlight its distinctive design, vibrant atmosphere, and prime location, making it a standout choice for travelers seeking a stylish and authentic New York stay.
1. Overall Rating & Sentiment
The general consensus for Ace Hotel Brooklyn is overwhelmingly positive, with guests frequently praising its "cool vibe," stylish decor, and exceptional service. It's often described as a "masterclass in placemaking," offering an "affordable luxury" lifestyle that appeals particularly to a hip, local, and design-conscious clientele. Verified MICHELIN Guide guests have given high scores for overall experience, rooms, services, cleanliness, and public spaces, indicating a very special stay.
2. Key Highlights
Guests consistently love the hotel's distinctive design, which blends modernist-inspired industrial-romantic interiors by Roman & Williams with unique custom and vintage furnishings. The lobby is a central highlight, acting as a vibrant social hub with communal seating, regular DJ nights, art exhibitions, and various events and workshops. The excellent location, friendly and helpful staff, and the overall "groovy vibe" are also frequently cited as major draws. The hotel is also noted for being very dog-friendly.
3. Room Quality
Rooms at Ace Hotel Brooklyn are described as quiet, spacious, and comfortable. They feature floor-to-ceiling windows, often with blackout curtains, offering ample light and sometimes even views of the Statue of Liberty. The design extends to the rooms with amenities like Smeg mini-fridges, Tivoli radios, and in some cases, Music Hall turntables with vinyl curations or acoustic guitars by D'Angelico. Practical amenities include a desk, sitting area, and a steamer instead of an iron. Guests appreciate the comfortable beds and a selection of pillows. While bathrooms are generally well-appointed, some guests note they can be quite dark, which might be an issue for makeup application. Filtered water stations are available on guest floors.
4. Dining Experience
The hotel offers a strong dining program. The on-site restaurant, "As You Are," receives praise for its excellent food, with specific mentions of dishes like brussel sprouts in gribiche sauce and bucanti in tomato confit. It's considered a great spot for dinner and has a vibrant atmosphere in the evenings. There's also an excellent coffee shop, Stumptown Coffee Roasters, and an adjacent Black Seed Bagels, providing convenient and high-quality options for breakfast and coffee. The lobby bar is also a popular spot for cocktails, snacks, and weekend entertainment, with guests enjoying the cozy, "pure NYC vibes." Breakfast and brunch at the restaurant are also highly rated.
5. Service & Staff
The service at Ace Hotel Brooklyn is consistently highlighted as exceptional. Staff, from reception to the bar, are described as friendly, helpful, attentive, and incredibly welcoming. Guests appreciate the staff's genuine willingness to go out of their way to ensure a pleasant stay.
6. Location & Accessibility
The hotel is strategically located in Boerum Hill, at the edge of Downtown Brooklyn. This rapidly evolving neighborhood offers a mix of residential charm and urban amenities. It provides excellent access to public transit, with major subway lines at Atlantic Terminal just a minute's walk away, facilitating easy travel to Manhattan and other parts of Brooklyn. Nearby attractions include the Barclays Center, Brooklyn Academy of Music, and various neighborhoods like Fort Greene and Carroll Gardens, all within walking distance or a short ride. There are also great coffee and dining options nearby. The hotel is built with industrial rubber suspension to minimize noise from the subway, ensuring quiet rooms.
7. Value & Pricing
While Ace hotels strive for affordability, rooms are not considered "bargain-rack." Average prices for a weeknight hover around $308, and weekend nights around $346, though prices can fluctuate significantly by season (February being cheapest, September most expensive). Guests often find the hotel competitively priced compared to similar trendy options in Manhattan, making it a good value for a stylish Brooklyn experience. However, a common criticism is the added daily "destination fee," which can be around $40, and may not always be clearly communicated or included in initial booking prices.
8. Common Complaints
Despite the generally positive feedback, some recurring issues and criticisms include:
- Lack of in-room coffee: A frequent complaint is the absence of coffee makers in rooms, a policy designed to encourage guests to use the common areas.
- Destination Fees: The additional daily destination fee is a point of frustration for some guests, especially if not clearly disclosed beforehand.
- Minor room amenity issues: Some guests have mentioned limited cupboard space, minor noise from the AC, or occasional bakery smells.
- Dark bathrooms: The intentional dark aesthetic in the bathrooms can be inconvenient for tasks like applying makeup.
- Furniture wear: While the overall design is appreciated, some older reviews noted that some furniture might be in need of updating.
Sources
Points to Consider
- •Despite the generally positive feedback, some recurring issues and criticisms include:
- •Lack of in-room coffee: A frequent complaint is the absence of coffee makers in rooms, a policy designed to encourage guests to use the common areas.
- •Minor room amenity issues: Some guests have mentioned limited cupboard space, minor noise from the AC, or occasional bakery smells.
Google Reviews
1,093 reviews
Recent Guest Reviews
Cynthia Woodburn
If you like soft lighting and wood...this is your place! The lobby is filled with comfortable seating in a beautiful setting. The staff is very welcoming and friendly, easy to chat with. Hotel lobby was very clean, and so was my room. I had asked for a higher floor, a tub, and a great view..and got all three! Room was quiet. Bed and pillows so comfortable. I'd read the reviews, so knew to bring my...
Response from the owner
Cynthia,<br><br>Thank you so much for staying with us at Ace Brooklyn and for sharing such a thoughtful review. We are delighted to hear you enjoyed the warm design, welcoming team, and a quiet room ...
Sonia Biddle
This is the best hotel in the area and the vibes are cool but for the price this hotel misses a lot of marks. The AC/Heat compressors are so loud they wake you up (we all had to set the heat to off in order to sleep through the night and woke up freezing). The hair dryer is from 1992 and barely works. Staff is very hands off. Not their fault but you can feel/hear every subway going by which makes...
Response from the owner
Dear Sonia,<br><br>Thank you for staying with us at Ace Hotel Brooklyn and for taking the time to share such thoughtful feedback. We truly appreciate you recognizing the atmosphere and energy of the h...
Seth York
The location is excellent, and that’s the strongest thing this hotel has going for it. Beyond that, the experience was very mediocre—especially for the price. I’m not quite sure what niche the Ace Hotel Brooklyn is aiming for. It doesn’t feel like a luxury hotel: staff presence was minimal, service felt hands-off, and the amenities were nothing memorable. It’s also not family-friendly, and you’re...
Response from the owner
Hello Seth,<br><br>Thank you for taking the time to share such thoughtful and candid feedback, and for choosing to stay with us at Ace Brooklyn. We truly appreciate you highlighting what worked well f...
Kay Reichert
I enjoyed my stay at the Ace Hotel Brooklyn. The lobby bar is great, and I also went to the restaurant Lele Roman which was good. The rooms are fairly spacious, and the beds are very comfortable. It’s a cool hotel and a beautiful space, but I think there are a few things they can improve upon..The staff is friendly, but no one helped me with my luggage. They also didn’t have a coffee machine in th...
Response from the owner
Dear Kay,<br><br>Thank you so much for choosing Ace Hotel Brooklyn and for sharing your thoughtful feedback. We’re delighted to hear you enjoyed our lobby bar, Lele’s Roman, and found your room comfor...
Geneara B
The Ace Hotel Brooklyn was such a beautiful stay and truly gave an authentic Brooklyn vibe. The location is amazing, right by a subway exit, which makes traveling by train incredibly convenient. The hotel is also a comfortable walk to and from the MetroTech area! The bar was really cute, and the rooms were chic, clean, and comfortable. I did make a mistake when booking while traveling for work, b...
Response from the owner
Hi Geneara!<br><br>Thank you so much for your feedback, we really appreciate it! I'm so glad to hear that you enjoyed your stay and we were so happy to have you!<br><br>I agree that Ron is the best, b...
Olivia Gupton Robertson
We greatly enjoyed our stay here! The rooms were spacious and clean, the staff was very welcoming and attentive, and it’s a great location! Gerry at the front desk was so helpful when we were checking out and getting to the airport. And Amanda at the bar makes the best cocktails! Great music on weekend nights and downstairs is super fun! Will be back!
Response from the owner
Hi Olivia!<br><br>Thank you so much for your feedback, we really appreciate it. We're so glad you enjoyed your stay and we were so happy to have you! I agree with you that our staff is great, but I mi...
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
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