Upper House Chengdu

Upper House Chengdu stands as a highly acclaimed luxury property, recognized with One Michelin Key for its exceptional hospitality experience. Guests consistently praise its unique blend of traditional heritage and modern design, outstanding service, and prime location.

1. Overall Rating & Sentiment

The Upper House Chengdu consistently garners excellent reviews, with an average rating of 9.6/10 on platforms like Trip.com and 9.1/10 on Booking.com. The sentiment is overwhelmingly positive, describing the hotel as an "urban sanctuary" that offers an "unforgettable experience". It is frequently lauded for its ability to create a tranquil haven amidst the bustling city.

2. Key Highlights

Guests are particularly fond of several aspects of Upper House Chengdu:

• Service: The thoughtful, attentive, and proactive staff receive widespread commendation, making guests feel "warm and welcome".
• Location: Its central position within Sino-Ocean Taikoo Li, adjacent to the historic Daci Temple, is a major draw, offering convenient access to shopping, dining, and cultural attractions.
• Design: The hotel's architecture beautifully integrates a restored Qing Dynasty courtyard entrance with contemporary blocks, creating a harmonious blend of old and new aesthetics.
• Amenities: Highlights include a large, well-designed gym and pool, a tranquil spa, a Michelin-starred restaurant, and complimentary perks such as a free 'maxibar' in rooms and bikes for guests to borrow.

3. Room Quality

The rooms, apartments, and suites at Upper House Chengdu are consistently described as spacious, comfortable, and offering excellent privacy. Standard rooms start at a generous 678 square feet, with many suites exceeding 90 square meters. The interiors feature a modern aesthetic with subtle high-tech touches, often incorporating a pared-down palette of white, black, and taupe. Natural materials like leather, wool, and wood contribute to a calming ambiance. Bathrooms are chic, equipped with walk-in rain showers, standalone bathtubs, and Bamford toiletries. In-room technology includes interactive TVs with streaming capabilities and Bowers & Wilkins sound systems. Residences also come with full kitchens and washing machines, adding convenience for longer stays.

4. Dining Experience

Upper House Chengdu offers a diverse and highly-regarded dining experience:

• Mi Xun Teahouse: This in-house restaurant holds a coveted One Michelin Star for its exquisite vegetarian Sichuan cuisine and also received the first Michelin Green Star in Chengdu for its commitment to sustainability and farm-to-table approach.
• Tivano: A MICHELIN-Selected upscale Italian restaurant, Tivano serves authentic Italian dishes, including wood-fired pizzas and house-made pastas.
• Temple Café: This casual all-day dining option offers continental dishes, bakery items, and Chinese staples for breakfast.

Breakfast is generally considered "fantastic" with a "great variety" of both Western and Asian options, though some guests have noted that the local Chinese breakfast could be improved.

5. Service & Staff

The service and staff are consistently highlighted as a major strength of Upper House Chengdu. Guests describe the team as "exceptional," "thoughtful," "attentive," "warm," and "friendly," often going above and beyond to assist. Personalized touches, such as room upgrades, surprise birthday cakes, and even warm pear soup after a concert, are frequently mentioned. Many staff members, including personal concierges, speak fluent English, aiding international guests.

6. Location & Accessibility

The hotel boasts a superb and strategic location in the Jinjiang District, nestled within the revitalized heritage and commercial zone of Sino-Ocean Taikoo Li and near the 1,600-year-old Daci Temple. This prime spot means guests are within walking distance of major shopping destinations like Chengdu IFS and Chunxi Road, and surrounded by numerous food choices. Accessibility is excellent, with Chunxi Road and Dongmen Bridge Metro Stations within an 8-15 minute walk.

7. Value & Pricing

As a luxury property and a Michelin Key hotel, Upper House Chengdu comes at a premium, with an average room price around $476, significantly higher than the city's average. While some guests acknowledge the "steep price," the overwhelming consensus is that the unparalleled luxury, exceptional service, spacious rooms, and prime location make it "worth the investment" for an extraordinary stay. The hotel's value for money is generally rated between 8.2 and 8.7 out of 10.

8. Common Complaints

While largely positive, a few minor criticisms occasionally appear:

• Some guests have suggested that the "local breakfast needs improvement".
• The "service at the hotel bar is not impressive" in a few instances.
• A rare complaint about "Wi-Fi speed in the room" has been noted.
• One guest, despite the overall positive experience, mentioned that with the "steep price" they might consider other hotels in the future.

Sources

1. michelin.com
2. trip.com
3. booking.com
4. agoda.com
5. trip.com
6. trip.com
7. thehoteljournal.com
8. expedia.com
9. travellermade.com
10. forbestravelguide.com
11. mrandmrssmith.com
12. kiwicollection.com
13. upperhouse.com
14. hotels.com