The Ritz-Carlton Shanghai Pudong
One Michelin Key
Check Availability & Prices
Find the best rates for The Ritz-Carlton Shanghai Pudong.
Check Availability on Booking.comView the official listing on the MICHELIN Guide.
Hotel Details
Location
Shanghai
China, Asia
Brand
Ritz-Carlton
Hotel Group
Marriott
Explore More Hotels
Key Highlights
- ✓Exceptional Service:** The service is frequently lauded as attentive, personalized, professional, and genuinely friendly, with staff often going above and beyond to ensure a memorable stay.
- ✓Scena di Angelo:** This Italian restaurant serves delectable Italian cuisine and transforms into the main venue for the hotel's excellent breakfast buffet.
- ✓Room Size (Specific Suite):** One review noted that a corner suite, despite offering amazing views, felt surprisingly small for a suite.
Expert Review: The Ritz-Carlton Shanghai Pudong
The Ritz-Carlton Shanghai Pudong stands as a beacon of luxury in Shanghai's bustling financial district, consistently earning high praise from guests for its stunning views, impeccable service, and sophisticated amenities. Recognized as a Michelin Key One-Keys property, it delivers an experience that many describe as among the best they have encountered worldwide.
1. Overall Rating & Sentiment
The general consensus for The Ritz-Carlton Shanghai Pudong is overwhelmingly positive, with guests frequently rating it as "Wonderful" or "Exceptional." On platforms like Booking.com and Agoda, it consistently scores between 9.3 and 9.7, reflecting a high level of guest satisfaction. Many visitors regard their stay as a highlight of their travels, with some calling it the "best hotel I have ever stayed in my entire life."
2. Key Highlights
Guests are particularly captivated by several standout features:
- Breathtaking Views: The hotel's most celebrated highlight is its panoramic views of the Bund, the Huangpu River, and the iconic Shanghai skyline, including the Oriental Pearl Tower, Jin Mao Tower, and Shanghai World Financial Center.
- Exceptional Service: The service is frequently lauded as attentive, personalized, professional, and genuinely friendly, with staff often going above and beyond to ensure a memorable stay.
- Prime Location: Situated directly above the luxury IFC Mall and integrated with the Lujiazui Metro Station, its location is considered superb for both business and leisure, offering easy access to major attractions and transportation.
- Elegant Design: The hotel boasts an elegant Art Deco style, which guests find both impressive and very classy, contributing to an overall luxurious ambiance.
- World-Class Amenities: Highlights include a magnificent indoor pool with city views, an exclusive spa, a well-equipped 24-hour gym, and a celebrated Club Lounge offering extensive food presentations throughout the day.
3. Room Quality
The rooms at The Ritz-Carlton Shanghai Pudong are designed for ultimate comfort and luxury. They feature an elegant Art Deco style with modern amenities. Guests appreciate the spaciousness and comfort, with many rooms offering stunning, unobstructed views of the Bund and the vibrant city lights through large, clear windows.
Standard features include flat-screen TVs, B&O sound systems, and Nespresso coffee machines. Some rooms and suites are equipped with luxurious touches such as vintage bathtubs, built-in mirror televisions, and advanced control panels next to the bed for managing room functions. Suites can be particularly generous in size, with some featuring two toilets and exceptionally large walk-in showers.
4. Dining Experience
The hotel offers a diverse and highly-rated culinary journey:
- Scena di Angelo: This Italian restaurant serves delectable Italian cuisine and transforms into the main venue for the hotel's excellent breakfast buffet.
- Jin Xuan: A Michelin-starred Cantonese restaurant, Jin Xuan provides authentic and creative Chinese dining in a sophisticated setting.
- Flair Rooftop Restaurant & Bar: Located on the 58th floor, Flair is China's highest rooftop bar and restaurant, offering spectacular views alongside Asian-fusion cuisine and crafted cocktails.
- Aura Lounge: An elegant spot for afternoon tea, light fare, and in the evenings, live music and handcrafted cocktails.
- Breakfast: The breakfast buffet is consistently praised for its high quality, extensive selection of both Eastern and Western dishes, and made-to-order options like eggs Benedict. Unique items such as German pretzels have even been noted.
- Club Lounge: Guests with Club access enjoy a comprehensive schedule of five daily food presentations, including breakfast, light lunch, afternoon tea (sometimes with free-flow champagne), hors d'oeuvres, and evening cordials and desserts.
5. Service & Staff
The service at The Ritz-Carlton Shanghai Pudong is a frequent highlight, often described as outstanding and a key differentiator. Staff are consistently noted for being exceptional, attentive, professional, and genuinely warm. Reviewers recount instances of personalized service, such as receiving birthday cakes with handwritten cards, customized room key cards, and staff providing praying mats and holy books upon request. Concierge teams are lauded for their helpfulness and proactive approach, even driving forgotten items to guests at external meetings. This meticulous attention to detail and dedication to guest delight contributes to an overall feeling of being truly cared for.
6. Location & Accessibility
The hotel's location in the Lujiazui financial district of Pudong is highly advantageous. It occupies the upper floors of the Shanghai IFC complex, putting guests in close proximity to major landmarks like the Oriental Pearl Tower, Jin Mao Tower, Shanghai World Financial Center, and the Shanghai Ocean Aquarium.
Direct connectivity to the luxury IFC Mall and the Lujiazui Metro Station (Lines 2 and 14) ensures excellent accessibility to the wider city and a convenient connection to the Maglev train for Pudong International Airport. Shanghai Hongqiao International Airport is approximately a 40-minute drive, while Pudong International Airport is about 50 minutes away. While the immediate surrounding area is highly commercial and sometimes described as lacking a "real neighborhood feel" at street level, its centrality to business and iconic attractions is undeniable.
7. Value & Pricing
The Ritz-Carlton Shanghai Pudong is considered a premium luxury property, and its pricing reflects this. While the average price per room is around $389, significantly higher than the city's average of $100, guests often feel the unparalleled experience justifies the cost. Room rates typically range from approximately £220 (around $280 USD) to over $7,000 per night, depending on the room type and travel dates. For Marriott Bonvoy members, redemption rates start from about 60,000 points per night. Booking through luxury travel partners can also yield additional benefits like complimentary breakfast and food and beverage credits, enhancing the overall value.
8. Common Complaints
While overwhelmingly positive, some minor criticisms have been noted:
- Service Inconsistencies (Minor): Isolated instances of incorrect information from the concierge or issues with key card access after arranging a late check-out have been reported.
- Breakfast Crowding: During peak times, the breakfast buffet area can feel a bit crowded, and staff might struggle to keep up with clearing plates or bringing coffee.
- Flair Bar Service (Historical): An older review (2018) mentioned issues with table reservations at the Flair bar, particularly during adverse weather, suggesting service at the bar might not always be on par with the rest of the hotel.
- Room Size (Specific Suite): One review noted that a corner suite, despite offering amazing views, felt surprisingly small for a suite.
- Lack of Local Charm: The immediate commercial surroundings, while convenient, can be perceived as lacking a vibrant, authentic "neighborhood feel" at street level.
- Club Lounge Food Variety (Minor): While praised for quality, one guest suggested the Club Lounge food, though extensive, felt more like snacks than a truly filling buffet.
Sources
Points to Consider
- •While overwhelmingly positive, some minor criticisms have been noted:
- •Service Inconsistencies (Minor):** Isolated instances of incorrect information from the concierge or issues with key card access after arranging a late check-out have been reported.
- •Lack of Local Charm:** The immediate commercial surroundings, while convenient, can be perceived as lacking a vibrant, authentic "neighborhood feel" at street level.
About One Michelin Key
One Michelin Key is awarded to hotels that offer a very special stay. These properties are characterized by their unique personality, high quality, and ability to create memorable experiences for guests.
Hyatt
Accor