InterContinental Chengdu Global Center

The InterContinental Chengdu Global Center stands as a prominent "Michelin Key Selected" property, generally garnering positive feedback for its grandeur, extensive facilities, and attentive service. Located within the colossal New Century Global Center building, it offers a luxurious stay, particularly appealing to families and business travelers.

1. Overall Rating & Sentiment

The InterContinental Chengdu Global Center consistently receives high praise, with an overall rating of 8.6 on Agoda and 8.9 from numerous verified ratings on platforms like Kayak. Guests frequently describe their experience as exceptional or very good, highlighting the hotel's outstanding facilities, cleanliness, comfort, and staff performance. Business travelers specifically give it an average rating of 8.8. Many guests express a "wow factor" upon entering the hotel.

2. Key Highlights

Guests are particularly impressed by the hotel's scale and integrated amenities. Its location within the world's largest standalone building, the Global Center, means direct access to the Paradise Island Waterpark (often accessible to guests), a large shopping mall, and a variety of entertainment options. The hotel itself boasts multiple swimming pools (both indoor and outdoor), a fitness center, a spa, and even dedicated mahjong rooms. The lobby's impressive design, featuring a huge chandelier, also leaves a lasting impression. Excellent room comfort and quality are consistently noted. The property also offers complimentary Wi-Fi and free parking.

3. Room Quality

The hotel offers 975 "beautifully appointed rooms," all designed with guest comfort in mind. Accommodations are spacious and equipped with air conditioning, plush linens, and bathrobes. Each room includes a state-of-the-art television with in-house movies, a daily newspaper, a well-stocked mini-bar, a refrigerator, and coffee/tea making facilities, along with complimentary bottled water. Many rooms feature private balconies or terraces, often providing views of the Paradise Island Waterpark. The large bathrooms come with free toiletries, bathtubs, and separate showers, with suites sometimes offering a bubble bath. Guests commend the excellent soundproofing, contributing to a quiet stay. Some family-oriented rooms even feature themed designs, such as Princess or Ocean rooms. However, some reviews have noted issues with cleanliness in specific areas or mentioned that carpets could be cleaner. One guest also pointed out an older model Panasonic hair dryer.

4. Dining Experience

The InterContinental Chengdu Global Center excels in its culinary offerings, featuring an exquisite menu that includes both traditional Sichuan cuisine and international dishes across its three distinct restaurants. The breakfast, in particular, is a highlight, frequently described as "very nice" with a wide variety of options suitable for European tastes, meeting five-star standards. The Paradise Island Café offers all-day dining with a well-regarded international buffet and à la carte selection, often praised for its seafood and meat dishes. Cantonese and Sichuan dishes are served at the hotel's Chinese restaurant. While the overall dining quality is high, a minor complaint emerged regarding an outdoor smoking area at the poolside restaurant impacting non-smoking guests.

5. Service & Staff

Hospitality at the InterContinental Chengdu Global Center is consistently lauded. Guests frequently highlight the outstanding performance of the staff, describing them as lovely, accommodating, friendly, helpful, attentive, and considerate. Several reviews specifically mention individuals like front desk staff Kelly, housekeeper Betty, and butler Coco for going "above and beyond" with personalized and efficient service, including room upgrades and thoughtful amenities for children. Check-in and check-out processes are generally found to be efficient. Conversely, some guests have reported instances of chaotic management, unhelpful concierge services (e.g., not assisting with luggage), and a perceived lack of professionalism in addressing issues.

6. Location & Accessibility

The hotel is strategically located at No. 1736, North Section of Tianfu Avenue, within the landmark Global Center building in the High-tech Zone. While it offers a peaceful retreat approximately 10 kilometers from the city center, it provides easy access to various attractions. Public transportation is convenient, with a metro station directly in front of the Global Center and Jincheng Plaza East metro station just 500 meters away. Travel from Chengdu Shuangliu International Airport is relatively easy, taking about 30 minutes by taxi or 45-50 minutes via airport shuttle bus or Metro Line 10. Nearby attractions include Jincheng Park, A Thousand Plateaus Art Space, Swan Lake, and several commercial and business parks. However, some international visitors have noted that the location might feel a bit distant from central Chengdu tourist attractions.

7. Value & Pricing

Many guests consider the InterContinental Chengdu Global Center to offer good value for money, especially for families and those seeking a relaxing stay. The average room price is around $167, which is presented as "exceptional value" compared to the general average hotel room price in Chengdu, offering an elevated experience at a competitive rate. However, some international visitors have expressed that they found the hotel to be "expensive luxurious" and "not value for the money we paid," particularly if the services or focus did not align with their expectations. Additionally, food and drinks within the hotel have been cited as potentially overpriced.

8. Common Complaints

While largely positive, recurring criticisms include issues with cleanliness in certain room areas or stained carpets. The Wi-Fi quality has been a point of concern for some guests. Other complaints involve the outdoor gym having old equipment and lacking air conditioning, and the Paradise Island Waterpark's noise being constant from 10 am to 10 pm. The executive lounge has been described as small, leading to queues during peak hours, and some guests found the food offerings to be subpar. Inconsistent concierge service, particularly regarding luggage assistance, and a lack of clear signage have also been mentioned. Isolated incidents include an older toilet with insufficient water pressure and concerns about smoking affecting non-diners in the poolside restaurant. Some international guests felt the hotel was less accommodating to their specific needs in terms of language and services.

Sources

1. agoda.com
2. kayak.com
3. booking.com
4. michelin.com
5. christravelblog.com
6. trip.com
7. trip.com
8. booking.com
9. booking.com
10. ihg.com
11. expedia.com