Mandarin Oriental Shenzhen

Mandarin Oriental Shenzhen, a distinguished recipient of the Michelin Key One-Key award, offers an opulent and highly-rated experience in the heart of Shenzhen's Futian district. Since its opening in January 2022, the hotel has consistently garnered exceptional guest feedback, lauded for its luxurious ambiance, attentive service, and breathtaking city views.

Overall Rating & Sentiment

The general consensus for Mandarin Oriental Shenzhen is overwhelmingly positive, with guests frequently describing their stays as "perfect," "outstanding," and "exceptional." The hotel boasts an impressive overall rating of 9.6 out of 10, with high scores across cleanliness (10.0), staff performance (10.0), comfort (9.8), and facilities (9.8). Many guests consider it one of the best hotel experiences they've ever had.

Key Highlights

Guests consistently praise several aspects of the Mandarin Oriental Shenzhen:

• Service & Hospitality: The staff are frequently described as incredibly warm, attentive, friendly, efficient, and thoughtful, often going above and beyond to ensure a memorable stay. Personalized touches, such as detailed room tours and travel recommendations, are highlighted.
• Design & Ambiance: The hotel's design seamlessly blends contemporary aesthetics with timeless Oriental elegance, creating a refined and luxurious atmosphere. It occupies the highest floors of a 79-story skyscraper, offering stunning, unobstructed panoramic views of the city, mountains, and bay from rooms and public areas.
• Amenities: The world-class spa, state-of-the-art fitness center, and elevated pool are consistently mentioned as significant draws, creating an urban wellness sanctuary. The pool, in particular, has been described as "the best pool ever, like swimming in a wild forest."
• Location: Its convenient location in the Futian business district, adjacent to UpperHills and with direct access to a shopping mall and Lianhuashan Park, is a major advantage for both leisure and business travelers.

Room Quality

The rooms at Mandarin Oriental Shenzhen are a standout feature, noted for their modern design, spaciousness, and comfort. They are among the largest in the city, with even standard rooms measuring around 70 square meters (753 sq ft). Key aspects include:

• Views: Located between the 67th and 75th floors and higher, rooms offer splendid, high-altitude, floor-to-ceiling panoramic views of the urban landscape and nearby parks.
• Comfort & Design: Rooms are described as modern, very comfortable, and featuring minimal carpeting for cleanliness. The sleeping areas are properly separated from hygiene facilities with wood sliding doors, offering privacy. Light-filled rooms incorporate soft yellow and blue tones.
• Luxury Amenities: Marble bathrooms, generous walk-in closets, and top-of-the-line devices are standard. Bathrooms are equipped with Dyson Supersonic hairdryers and Diptyque toiletries, with Japanese bidet-type toilets featuring warmed seats and touch panel controls. Other in-room amenities include Nespresso machines, Philips irons, mini-bars, Samsung TVs, and Bose soundbars with wireless connectivity. Turndown service is also provided with attention to detail.

Dining Experience

Mandarin Oriental Shenzhen is celebrated for its outstanding culinary offerings, establishing itself as a popular dining destination. The hotel features eight acclaimed restaurants and bars, catering to diverse palates.

• Breakfast: The breakfast buffet at "Bazaar" offers a variety of Western and Chinese options, described as delicious and of very good quality, though some guests have noted the variety can be average.
• Signature Restaurants: Highlights include The Bay by Chef Fei, a fine-dining Cantonese restaurant helmed by a Michelin-starred chef, and OPUS388 for premier French fine dining with city views. Other options include Teppanyaki at RIN and MO Bar, which was ranked No. 21 on Asia's 50 Best Bars List 2025. Guests have specifically praised the complimentary red bean soup with tangyuan at the Cantonese restaurant.

Service & Staff

The service and staff at Mandarin Oriental Shenzhen receive near-perfect ratings (10.0 on Agoda, 9.6 on Booking.com), reflecting the brand's legendary hospitality. Guests consistently highlight the staff's warmth, attentiveness, efficiency, and friendliness. Specific examples include staff providing detailed room tours, offering fantastic travel recommendations, and arranging late check-outs. While some reviews suggest that some younger staff might need more training, the overall sentiment is that they are very nice and dedicated to guest satisfaction.

Location & Accessibility

The hotel is strategically located in the vibrant heart of Shenzhen's Futian business district, atop the UpperHills skyscraper.

• Connectivity: It offers excellent accessibility with its second floor connecting directly to a shopping mall and a commercial street, providing direct access to Lianhuashan Park.
• Public Transport: Multiple metro stations (e.g., Meijing, Donggualing) are within close proximity, making it easy to explore the city's attractions, shopping districts, and business centers. Futian Railway Station is approximately 4.79 km away.
• Nearby Attractions: Bijiashan Park is approximately 1.03 km away, and guests appreciate the green spaces for outdoor activities. The hotel is also relatively close to UpperHills, which is convenient for travelers with seniors.
• Airport: Shenzhen Bao'an International Airport is about 38.67 km away, and the hotel provides airport transfers.

Value & Pricing

Mandarin Oriental Shenzhen offers a luxury experience, with prices starting from approximately US$424 per night. While considered a premium hotel, many guests feel it offers good value with its quality service and exceptional facilities. The spacious rooms and the overall luxurious amenities contribute to the perceived value. Upgrading to The Mandarin Club on the 78th floor is suggested for additional privileges such as complimentary ironing, laundry, daily afternoon tea, and evening cocktails.

Common Complaints

Despite the overwhelmingly positive feedback, a few minor issues have been noted by guests:

• Elevator Traffic: During periods of events or high occupancy, especially on higher floors, constant elevator traffic can be disruptive and detract from the experience.
• Breakfast Variety: While good quality, some guests found the variety of options at the breakfast buffet to be average compared to other luxury hotels.
• Minor Room Issues: One guest reported misconnected hot and cold faucets in the shower, indicating minor interior works issues during construction.
• Bathtub Size: A guest mentioned the bathtub was slightly too short for someone of average height.
• Location for Business Travelers: While generally convenient, some business travelers might find its location at the periphery of Futian district bordering Longhua district slightly further from the downtown core or exhibition centers compared to other centrally located hotels.

Sources

1. nowshenzhen.com
2. forbestravelguide.com
3. booking.com
4. trip.com
5. agoda.com
6. flyertalk.com
7. hotels-in-shenzhen.com
8. mandarinoriental.com
9. 360shenzhenhotels.com
10. mandarinoriental.com
11. booking.com
12. mandarinoriental.com
13. indeed.com
14. tablethotels.com