Ocean Spring Chengdu - MGallery

Ocean Spring Chengdu - MGallery: A Comprehensive Review of a Michelin Key Selected Property

The Ocean Spring Chengdu - MGallery, recognized as a Michelin Key Selected property, consistently earns high praise from guests for its serene resort ambiance, exceptional service, and rejuvenating hot springs. It stands out as a tranquil retreat, offering a luxurious escape from the bustling city.

Overall Rating & Sentiment

The general consensus for Ocean Spring Chengdu - MGallery is overwhelmingly positive, with an "Exceptional" rating. Review platforms show ratings around 9.6/10 from over 1500 reviews, indicating a strong guest satisfaction. Guests frequently describe their stays as outstanding, feeling "just like home" due to the warm and welcoming staff.

Key Highlights

Guests consistently rave about several aspects of the hotel:

• Hot Springs: The natural radon hot springs are a major draw, with both private villa pools and extensive public hot spring facilities (3 indoor and 15 outdoor hot springs). The water is noted for being wonderfully soft and relaxing, melting away fatigue.
• Exceptional Service: The hospitality is a recurring highlight, with staff described as incredibly warm, welcoming, attentive, and proactive. Many guests mention personalized service from dedicated butlers who assist with everything from booking meals to arranging early check-ins.
• Tranquil Design & Environment: The hotel offers a resort-like, quiet, and secluded atmosphere, surrounded by parks and lush greenery. The Japanese garden setting is particularly noted for its serenity. The modern architecture and stylish interiors, built in 2021, contribute to a contemporary yet cozy ambiance.
• Amenities: Beyond the hot springs, amenities like a swimming pool, fitness center, spa services (including massages), bicycle rental, and leisure activities such as kayaking and a chess/cards room are highly appreciated.

Room Quality

The 66 well-appointed rooms and villas are designed for comfort and sophistication.

• Spacious and Clean: Rooms are consistently described as spacious and clean.
• Elegant Design: Many feature a cozy and elegant Japanese design, or furnishings inspired by mountain and farmland elements in the villas.
• Comfort & Features: Accommodations include air conditioning, private bathrooms, blackout curtains, plush linens, 55-inch LED TVs, mini-bars, and free Wi-Fi.
• Villas with Private Hot Springs: A significant highlight are the villas, which offer private courtyards and personal hot spring pools right outside the room, enhancing privacy and relaxation. Some villas also feature separate living rooms and balconies or terraces with garden or lake views.

Dining Experience

The hotel provides a satisfying culinary experience:

• Restaurant & Bar: There is an elegant onsite restaurant, L'Orange, which serves lunch and dinner with some French influence, showcasing local produce from Jintang. It offers a diverse range of culinary masterpieces, including traditional Sichuan cuisine, international favorites, and Asian cuisines, with vegetarian options available. The Spring Bar offers a variety of teas, wines, cocktails, and a light all-day menu.
• Breakfast: Breakfast typically offers a good variety, including exquisite à la carte set meals, with fresh ingredients and delicious flavors. A daily buffet breakfast is available for a fee.
• Room Service: Room service is also available.

Service & Staff

The hospitality at Ocean Spring Chengdu - MGallery is consistently lauded as one of its strongest assets.

• Warm and Welcoming: Staff are described as incredibly warm, welcoming, friendly, and enthusiastic.
• Attentive and Proactive: Guests frequently highlight the attentiveness of the staff, noting proactive greetings and prompt resolution of requests.
• Dedicated Butlers: The presence of dedicated butlers who contact guests in advance to arrange details and assist throughout the stay is a highly praised personalized touch.

Location & Accessibility

The hotel offers a serene escape, though it is somewhat removed from the city center.

• Secluded Location: It is situated in the tranquil area of Jintang, about 20 miles (40 kilometers) from the city center of Chengdu, providing a peaceful retreat.
• Nearby Attractions: While secluded, it offers easy access to nearby attractions such as Jintang Ironman Triathlon Stadium (0.93km) and Guzhenduozhi Taoist Temple (4.5km). The Yin Spring Hot Spring Center is virtually adjacent to the hotel.
• Transport: The hotel provides a spacious car park (free of charge), shuttle service, and taxi service. It is approximately 85 minutes (80-82 km) from Chengdu Shuangliu International Airport. The nearest subway station, Jintang Station, is a short walk away, offering connectivity to explore Chengdu. Bicycle rental is also available for exploring the surroundings.

Value & Pricing

The Ocean Spring Chengdu - MGallery is generally considered to offer good value for its exceptional quality and service.

• Price Range: Typical room rates have been around CNY 1029.8 (approximately $144 - $185 USD) per night, which is higher than the city's average but reflects the luxurious resort experience.
• Worth the Cost: Guests feel it is "worth every penny" for the unparalleled experience, especially considering the private hot springs and personalized service.

Common Complaints

While guest feedback is overwhelmingly positive, a few minor points have been mentioned:

• Breakfast Selection Size: One guest noted that while everything tasted great and fruit was fresh, the breakfast selection wasn't huge.
• Children's Play Area: A suggestion was made for the children's play area to be expanded and enhanced.
• Location "Out of the City": While many appreciate the secluded nature, some describe the location as "a bit out of the city," implying it might not be ideal for those prioritizing immediate access to urban attractions. However, this is largely balanced by the resort's tranquil appeal and available transport options.

Sources

1. trip.com
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4. hotels.com
5. trip.com
6. michelin.com
7. chengduhotels.org
8. hotels-of-chengdu.com
9. michelin.com
10. easemytrip.com
11. accor.com
12. expedia.com
13. booking.com
14. booking.com
15. trip.com