The Alexander
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Key Highlights
- ✓Service:** The staff consistently receives praise for being "friendly," "helpful," "amazing," and "welcoming," often going "above and beyond" to make guests feel at home.
- ✓The Alexander boasts a "superb location" in the vibrant CityWay area of downtown Indianapolis. It offers exceptional accessibility to many of the city's key attractions, including:
Expert Review: The Alexander
The Alexander, Indianapolis: A Comprehensive Review of a Michelin Key Selected Property
The Alexander in Indianapolis stands out as a luxurious, art-inspired hotel that consistently receives high praise for its unique design, prime location, and exceptional service. As a Michelin Key Selected property, it offers a distinct experience that blends contemporary art with upscale hospitality in the heart of downtown.
1. Overall Rating & Sentiment
The general consensus for The Alexander is overwhelmingly positive, with guests frequently describing their stays as "exceptional," "wonderful," and "fantastic". It boasts high average ratings across various platforms, including an average of 8.3 out of 10 from over 285 reviews, and specific scores like 9.1 for location, 8.9 for cleanliness, 9.0 for comfort, and 8.7 for staff on Booking.com. Verified group travelers have given it an average rating of 8.5, and families with older children a 9.2, highlighting its broad appeal. While Marriott's internal average customer rating is 3.6 out of 5, indicating a good but not perfect score, individual comments often reflect highly positive experiences.
2. Key Highlights
Guests consistently love several aspects of The Alexander:
- Design & Art: The hotel is a "museum-quality art collection", partnering with the Indianapolis Museum of Art. Every area, from the lobby to the guest rooms, features stunning original and collection pieces from local and international artists, creating an "artsy vibe" and "awesome decor". The blow glass lighting fixtures in the lobby and bar are frequently admired.
- Location: Its prime downtown location is a major draw, offering convenient access to key attractions like Gainbridge Fieldhouse, Lucas Oil Stadium, Monument Circle, and the Indiana Convention Center, often within walking distance.
- Service: The staff consistently receives praise for being "friendly," "helpful," "amazing," and "welcoming," often going "above and beyond" to make guests feel at home.
- Amenities: Highlights include a modern fitness center, free Wi-Fi, multiple dining options, a vibrant mixology lounge, and complimentary Townie bikes. The hotel is also pet-friendly.
3. Room Quality
The rooms at The Alexander are described as "artfully designed," "spacious," "modern," and "clean". They are equipped with contemporary comforts, including 42-inch flat-screen TVs, free Wi-Fi, Keurig coffee machines, mini-fridges, and electronic safes. Attention to detail extends to "surfaces in wood and leather, plush down duvets, extra-large California king beds," and bath products by Gilchrist & Soames. Many rooms offer city views. Suites provide additional living areas and kitchens, making them suitable for extended stays or families. While generally well-received, some reviews, including one from early 2026, mention that rooms are "in need of updating," although the property is undergoing a refresh scheduled to begin in November 2025 and be completed by March 2026.
4. Dining Experience
The Alexander features multiple dining options that cater to various tastes:
- Market Table: This "free-flowing, open-kitchen restaurant" serves breakfast and lunch, focusing on local Indiana produce. Guests have described the breakfast as "delicious" with "plentiful choices".
- Plat 99 Mixology Lounge: A "chic craft cocktail lounge" and a "vibrant space," Plat 99 is known for its inventive cocktails, local beers, and small plates, including charcuterie and cheeses. It's a popular spot for both morning specialty coffee and evening drinks.
- Nesso Italian Kitchen: Open for dinner, Nesso offers an "authentic yet relaxed dining experience" with house-made pasta, fresh seafood, locally sourced meats, Mediterranean flavors, and an extensive Italian wine list.
- Room Service: The hotel provides "elegant room service" with a variety of flavorful options for in-room dining, prepared with quality ingredients and prompt, courteous service.
The hotel's dining options contribute to a "thoroughly cosmopolitan experience".
5. Service & Staff
Feedback on the service and staff is consistently excellent. Guests frequently highlight the "friendly staff," "awesome staff," and "GREAT staff" who are described as "attentive and professional". Many reviewers have noted that staff members are "welcoming," "helpful," and make guests feel at home. The 24-hour front desk is also a convenient feature praised by guests.
6. Location & Accessibility
The Alexander boasts a "superb location" in the vibrant CityWay area of downtown Indianapolis. It offers exceptional accessibility to many of the city's key attractions, including:
- Gainbridge Fieldhouse (0.2 miles)
- Lucas Oil Stadium (0.5 miles)
- Indiana Convention Center (0.6 miles)
- Monument Circle (0.8 miles)
The hotel is also within walking distance of the Indianapolis Amtrak Train Station, providing easy connections for regional travel. For those driving, The Alexander offers both valet parking and an onsite car park, though parking is typically chargeable. Public transportation is readily accessible from the hotel.
7. Value & Pricing
The Alexander is positioned as a premium choice in Indianapolis, with room rates generally ranging from $251 to $300 per night, which is higher than the city's average of $151-$200. However, many guests find the superior experience and upscale amenities justify the additional investment, praising it for offering "outstanding value" despite the higher price point. Some reviews indicate a "value for money" score of 7.9 out of 10, while Marriott's internal rating shows a 3.4 out of 5 for "Value for the Money", suggesting that while many appreciate the quality, some may find it on the pricier side. Typical prices can fluctuate, with deals sometimes starting from around $148 to $161, but averages around $234-$284 for weeknights and weekends.
8. Common Complaints
While largely positive, some recurring issues and criticisms have been noted:
- Room Updates: As mentioned, some rooms have been described as being "in need of updating". However, a full property refresh is scheduled between November 2025 and March 2026 to address this.
- Key Card for Lights: One guest expressed frustration with needing a key card in a slot to turn on lights in the room, finding it inconvenient, particularly in the dark.
- Temperature Control: A specific complaint about temperature control mentioned the inability to lower the room temperature below 65 degrees Fahrenheit.
- Lack of Pool/Spa: Some reviews note the absence of a pool or spa, which might be a drawback for guests expecting these facilities in an upscale hotel.
- WiFi: While generally offering free WiFi, one review had a lower score for "Free Wifi" at 6.6 out of 10.
Sources
Points to Consider
- •While largely positive, some recurring issues and criticisms have been noted:
- •Temperature Control:** A specific complaint about temperature control mentioned the inability to lower the room temperature below 65 degrees Fahrenheit.
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