Sheraton Warsaw
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Hotel Details
Location
Warsaw
Poland, Europe
Brand
Sheraton
Hotel Group
Marriott
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Expert Review: Sheraton Warsaw
The Sheraton Grand Warsaw, a Michelin Key Selected property, generally receives high praise from guests, consistently offering a blend of modern elegance and comfort in a prime city center location.
1. Overall Rating & Sentiment
The overall sentiment for Sheraton Grand Warsaw is overwhelmingly positive, with many guests describing it as an impressive, high-quality, and exceptional hotel. Review scores frequently range from "Superb" to "Exceptional" on various platforms, with an average rating of 9.1/10 or higher. Guests often express intentions to return, highlighting it as a top choice in Warsaw for both business and leisure travelers.
2. Key Highlights
Guests consistently laud the hotel's central location, super comfortable beds, and excellent breakfast spread as key highlights. The newly renovated lobby and on-site restaurants, along with the hotel's unique and sophisticated design, also attract guests globally. The Club Lounge, particularly for elite members, is frequently mentioned as a standout amenity, offering a "massive evening spread" of complimentary food and drinks, considered one of the best lounge experiences in Europe. The gym and sauna facilities are also appreciated.
3. Room Quality
The rooms and suites at Sheraton Grand Warsaw are described as spacious, comfortable, clean, and thoughtfully designed, reflecting a blend of elegance and modernity. The hotel was renovated approximately six years ago and remains in excellent condition. Rooms feature full-length, opening windows, offering views across the city, and are equipped with amenities like wireless internet, air conditioning, LCD satellite TV, a minibar, coffee/tea making facilities, and a large desk. The "Sheraton Sweet Sleeper" beds are often highlighted for their comfort. While mattresses are generally firm and comfortable, some guests have noted inconsistencies with pillow quality. Bathrooms are elegant, often featuring a walk-in shower, bathtub, and complimentary toiletries with excellent water pressure. Housekeeping is consistently praised for keeping rooms tidy and impeccably clean.
4. Dining Experience
The dining experience at Sheraton Grand Warsaw offers variety, though with some noted inconsistencies.
- Breakfast: Served in the Mezzano Restaurant, the breakfast buffet is described as abundant, delicious, hearty, and offering a wide variety of hot and cold items, including made-to-order eggs. However, some guests have reported issues with the temperature of hot dishes and cold cuts not being properly cooled. Staff in the breakfast area, particularly the egg station chefs, have sometimes been described as unfriendly.
- InAzia: This specialty restaurant serves Southeast Asian cuisine (Chinese, Thai, Indonesian, Singaporean, and Vietnamese dishes) and receives very high ratings for its delicious, fresh, and high-quality food, as well as top-notch service. It's highly recommended for dinner.
- Cucina Mia: This Italian/international restaurant is located off the lobby. While some guests enjoyed dinner here, the attached lobby bar has been criticized for inconsistency in service and drink quality.
- Club Lounge: The Executive Lounge on the 6th floor offers complimentary soft drinks and nibbles all day, with a "massive" happy hour buffet (18:00-20:00) including cold snacks, a salad bar, soup, hot dinner items, and alcoholic beverages. This is frequently cited as one of the best lounge experiences in Europe for its quality and offerings.
5. Service & Staff
Feedback on service and staff is generally positive, with many guests praising the team as professional, sympathetic, attentive, and genuinely helpful. Many reviewers highlight specific staff members for their excellent customer service. However, some guests have mentioned instances of "cold-hearted Polish hospitality," where staff are efficient and friendly but may lack smiles or overt emotional expression, acting somewhat stoically. Despite these observations, the front desk staff, in general, are regarded as very good, attentive, and helpful.
6. Location & Accessibility
The Sheraton Grand Warsaw boasts an excellent, central location in Three Crosses Square (Plac Trzech Krzyży), making it an ideal base for exploring Warsaw. It's just a 5-minute walk from the famous Nowy Świat Street and a 10-minute walk from Łazienki Royal Park. Many popular attractions, shopping centers, restaurants, bars, cafes, and museums are within walking distance. For example, the Palace of Culture and Science is about a 20-minute walk (1.5 km), and the Old Town Market Square is approximately a 35-minute walk (2.7 km), with beautiful walks passing other attractions. Public transport is available in front of the hotel, and Uber is a convenient and cheap option for getting around. The hotel offers self-parking and electric vehicle charging at a charge of PLN 120.00 per day. Airport and train station transfers can also be arranged.
7. Value & Pricing
The Sheraton Grand Warsaw is generally considered to offer exceptional value for money, especially given its 5-star status and prestigious location. Average room prices are around $171/night, with deals sometimes starting from as low as $104/night, compared to the average hotel room price in Warsaw of $117. While some guests find it to be a good value, others note that for the price range, they have experienced better hotels. Elite Marriott Bonvoy members often receive significant benefits, including complimentary breakfast and lounge access, which enhances the perceived value.
8. Common Complaints
While generally well-received, some recurring issues and criticisms include:
- Inconsistent Food & Beverage Service: Particularly at the lobby bar (Cucina Mia) where quality of drinks and staff attention can vary significantly. Issues with food temperature at the breakfast buffet have also been noted.
- Pillow Quality: Some guests have found the pillows to be uncomfortable, describing them as either "a delicate touch of nothing" or "closer towards a brick."
- Lack of a Pool: The hotel does not have a swimming pool, though it does offer a sauna, steam bath, and spa services (massages are considered overpriced compared to external spas).
- "Cold-hearted Polish Hospitality": While staff are often seen as friendly and attentive, some guests perceive a lack of genuine warmth or smiles, describing interactions as stoic or robotic.
- Minor Maintenance Issues: Isolated complaints have included dirty showers (hair and mold) and noise disturbances, such as drilling at late hours.
Sources
Points to Consider
- •While generally well-received, some recurring issues and criticisms include:
- •Minor Maintenance Issues**: Isolated complaints have included dirty showers (hair and mold) and noise disturbances, such as drilling at late hours.
Marriott
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