Relais Balcone di Giulietta
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Hotel Details
Location
Verona
Italy, Europe
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Expert Review: Relais Balcone di Giulietta
Relais Balcone di Giulietta, a Michelin Key Selected property in Verona, Italy, consistently earns exceptional praise for its unparalleled location, exquisite rooms, and outstanding service. Guests frequently describe their stay as a magical and unforgettable experience.
1. Overall Rating & Sentiment
The general consensus for Relais Balcone di Giulietta is overwhelmingly positive, with guests frequently rating it as "exceptional". Review scores often hover around 9.4 to 9.8 on major booking platforms. The sentiment reflects absolute satisfaction, with terms like "amazing stay," "wonderful experience," "absolute loveliness," and "hidden gem" commonly used by visitors. Many consider it their favorite hotel in Italy due to its unique charm and prime location.
2. Key Highlights
The most celebrated aspect of Relais Balcone di Giulietta is its location, situated directly within Juliet's courtyard. This provides guests with exclusive private access to the famous balcony after tourist hours, creating a uniquely romantic and peaceful atmosphere. The service consistently receives accolades for its warmth, attentiveness, and helpfulness. The design of the recently renovated rooms, blending contemporary style with historic elements, is also a major highlight. Thoughtful amenities such as private hot tubs, free minibars with Prosecco, and soundproof rooms further enhance the guest experience.
3. Room Quality
Rooms at Relais Balcone di Giulietta are described as beautiful, immaculately clean, comfortable, and spacious. They feature a sophisticated blend of contemporary design with preserved historical elements, including original exposed beams and 17th-century frescoes. Many rooms come equipped with modern comforts such as air conditioning, flat-screen TVs, and well-stocked, complimentary minibars. A significant number of accommodations boast private hot tubs or spa baths, and some offer balconies with city or inner courtyard views. Soundproofing ensures a tranquil stay despite the central location.
4. Dining Experience
While Relais Balcone di Giulietta does not have an on-site restaurant or bar, it compensates with unique dining arrangements. Breakfast is often praised for being "delicious, beautifully served" directly in the guest rooms. Alternatively, guests can enjoy breakfast at nearby establishments like Casa Mazzanti Caffè in Piazza delle Erbe. The complimentary minibar, generously stocked with drinks, including Prosecco, and snacks, is frequently highlighted by guests as a delightful amenity, sometimes even preferred over a traditional hotel breakfast.
5. Service & Staff
The staff at Relais Balcone di Giulietta consistently receive exceptional reviews for their "top-notch service," professionalism, and genuine hospitality. Guests commend their helpfulness, attentiveness, and friendly demeanor, noting staff assistance with luggage, providing local recommendations, and even booking dinner reservations. The team contributes significantly to the overall "wonderful experience," making guests feel welcomed and cared for.
6. Location & Accessibility
The hotel boasts an "unbeatable" and "prime central location" on Via Cappello 23, directly within Juliet's courtyard. This puts guests at the heart of Verona's historic center (Citta Antica). Key attractions are mere steps away, including Juliet's House (0 meters), Piazza delle Erbe (170 meters), Torre dei Lamberti (180 meters), Piazza dei Signori (240 meters), and the Arena di Verona and Piazza Bra (600 meters). Verona Porta Nuova train station is about 3 km away, and Verona Villafranca Airport is 8-10 km distant. The hotel offers shuttle services, which is particularly useful as it is located in a restricted traffic zone (ZTL), and on-site parking is not available.
7. Value & Pricing
Despite being a luxury property, Relais Balcone di Giulietta is often considered "superb value for money". While the average room price of approximately $352 is higher than Verona's city average, guests find it a "steal" due to the unique, exclusive experience and high level of comfort and service provided. Rates can start from around $151 or €78.66, depending on the season and room type. The unparalleled private access to Juliet's courtyard at night is a significant differentiator that justifies the cost for many visitors.
8. Common Complaints
While overwhelmingly positive, some minor points of feedback emerge. The absence of an on-site bar or restaurant is noted, although the central location ensures abundant dining options nearby. Parking is not available directly on-site, with recommended parking facilities being a 10-15 minute walk away. One review mentioned a temporary elevator malfunction, though staff were quick to assist with luggage. The courtyard's crowded nature during the day, while unavoidable given its iconic status, is effectively mitigated by the hotel's exclusive after-hours access for guests.
Accor
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