Relais Balcone di Giulietta
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Relais Balcone di Giulietta · Verona, Italy
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Expert Review: Relais Balcone di Giulietta
Relais Balcone di Giulietta, a Michelin Key Selected property in Verona, Italy, consistently earns exceptional praise for its unparalleled location, exquisite rooms, and outstanding service. Guests frequently describe their stay as a magical and unforgettable experience.
1. Overall Rating & Sentiment
The general consensus for Relais Balcone di Giulietta is overwhelmingly positive, with guests frequently rating it as "exceptional". Review scores often hover around 9.4 to 9.8 on major booking platforms. The sentiment reflects absolute satisfaction, with terms like "amazing stay," "wonderful experience," "absolute loveliness," and "hidden gem" commonly used by visitors. Many consider it their favorite hotel in Italy due to its unique charm and prime location.
2. Key Highlights
The most celebrated aspect of Relais Balcone di Giulietta is its location, situated directly within Juliet's courtyard. This provides guests with exclusive private access to the famous balcony after tourist hours, creating a uniquely romantic and peaceful atmosphere. The service consistently receives accolades for its warmth, attentiveness, and helpfulness. The design of the recently renovated rooms, blending contemporary style with historic elements, is also a major highlight. Thoughtful amenities such as private hot tubs, free minibars with Prosecco, and soundproof rooms further enhance the guest experience.
3. Room Quality
Rooms at Relais Balcone di Giulietta are described as beautiful, immaculately clean, comfortable, and spacious. They feature a sophisticated blend of contemporary design with preserved historical elements, including original exposed beams and 17th-century frescoes. Many rooms come equipped with modern comforts such as air conditioning, flat-screen TVs, and well-stocked, complimentary minibars. A significant number of accommodations boast private hot tubs or spa baths, and some offer balconies with city or inner courtyard views. Soundproofing ensures a tranquil stay despite the central location.
4. Dining Experience
While Relais Balcone di Giulietta does not have an on-site restaurant or bar, it compensates with unique dining arrangements. Breakfast is often praised for being "delicious, beautifully served" directly in the guest rooms. Alternatively, guests can enjoy breakfast at nearby establishments like Casa Mazzanti Caffè in Piazza delle Erbe. The complimentary minibar, generously stocked with drinks, including Prosecco, and snacks, is frequently highlighted by guests as a delightful amenity, sometimes even preferred over a traditional hotel breakfast.
5. Service & Staff
The staff at Relais Balcone di Giulietta consistently receive exceptional reviews for their "top-notch service," professionalism, and genuine hospitality. Guests commend their helpfulness, attentiveness, and friendly demeanor, noting staff assistance with luggage, providing local recommendations, and even booking dinner reservations. The team contributes significantly to the overall "wonderful experience," making guests feel welcomed and cared for.
6. Location & Accessibility
The hotel boasts an "unbeatable" and "prime central location" on Via Cappello 23, directly within Juliet's courtyard. This puts guests at the heart of Verona's historic center (Citta Antica). Key attractions are mere steps away, including Juliet's House (0 meters), Piazza delle Erbe (170 meters), Torre dei Lamberti (180 meters), Piazza dei Signori (240 meters), and the Arena di Verona and Piazza Bra (600 meters). Verona Porta Nuova train station is about 3 km away, and Verona Villafranca Airport is 8-10 km distant. The hotel offers shuttle services, which is particularly useful as it is located in a restricted traffic zone (ZTL), and on-site parking is not available.
7. Value & Pricing
Despite being a luxury property, Relais Balcone di Giulietta is often considered "superb value for money". While the average room price of approximately $352 is higher than Verona's city average, guests find it a "steal" due to the unique, exclusive experience and high level of comfort and service provided. Rates can start from around $151 or €78.66, depending on the season and room type. The unparalleled private access to Juliet's courtyard at night is a significant differentiator that justifies the cost for many visitors.
8. Common Complaints
While overwhelmingly positive, some minor points of feedback emerge. The absence of an on-site bar or restaurant is noted, although the central location ensures abundant dining options nearby. Parking is not available directly on-site, with recommended parking facilities being a 10-15 minute walk away. One review mentioned a temporary elevator malfunction, though staff were quick to assist with luggage. The courtyard's crowded nature during the day, while unavoidable given its iconic status, is effectively mitigated by the hotel's exclusive after-hours access for guests.
Sources
Google Reviews
306 reviews
Recent Guest Reviews
Sian Thomas
This was a lovely place to stay to site see around Verona. I'm from a hospitality background and can be very picky. It's so well located to everything. Yes you have the crowds looking at the Juliette balcony in the day time, but it didn't impact the experience. The rooms are very clean, and we had a great view of the town from our balcony. The mini bar was complimentary, with bottles of beer and p...
Response from the owner
Dear Guest,<br>thank you for your wonderful and detailed review. We are especially pleased to hear that, coming from a hospitality background, you appreciated our location, cleanliness and overall exp...
Christina Chan
Some guests complained about the location and the hectic surrounding of the hotel, but we loved it and had a great stay. What we loved: centralized location, beautiful room with balcony overlooking the busy pedestrian way (awesome views), private access to Juliette’s balcony after hours (no crowds), great service & prompt communication via WhatsApp from hotel reception, convenient parking space fo...
Response from the owner
Dear Guest,<br>thank you for your wonderful review and for sharing your experience. We are delighted that you enjoyed the vibrant atmosphere of our unique location, the comfort of your room, and the e...
diah diah
The room was excellent — clean, spacious, and very comfortable, which really met 4-star standards. However, there were a couple of issues that made the stay less enjoyable. Check-in was not easy. To reach the hotel you need to pass through a big crowd queuing to see Juliet’s house. As first-time visitors to Verona, this was confusing, and it would have been helpful if the hotel gave clear instruc...
shana butler
If you’ve stayed at 5 star hotels before you’ll be very disappointed. Upon arrival, in order to get into the hotel, we had to push past gigantic crowds of people there to see the Juliette statue. These massive crowds begin at 9 and last until 7 when they lock the gates. After that time, you have a key that you must use to unlock the gates while people on the street stare at you and wonder how you’...
Response from the owner
Dear Shana, thank you for your review. We sincerely appreciate your comments about the location of Relais Balcone di Giulietta; unique in the most romantic courtyard in Italy (that of Juliet's House M...
Brad Harris
This was our first trip to Verona, but we've stayed at hundreds of hotels around the world. To say that this hotel is superb is not an exaggeration. The room was well appointed and comfortable. Our room had a balcony overlooking the street and we loved having coffee in the morning and wine in the evening while watching the city. The bed and pillows were perfect. The staff was welcoming and friendl...
Response from the owner
Dear Guest,<br>We are truly delighted to read your wonderful review. It fills us with joy to know that your first visit to Verona became even more memorable thanks to your stay with us. From the comfo...
Paul Wagner
Beautiful and intimate hotel. You can't get more central to Verona than this. Top quality service and amenities. True luxury in a complete wonderful historical setting.
Response from the owner
Thank you for your wonderful words.<br>We’re delighted you enjoyed the charm of our historic setting and the quality of our service.<br>It’s a pleasure to know your stay felt truly special — we hope t...
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Auberge Collection
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